Tile Experience Reviews

“ The first package was supposedly delivered by DPD but not delivered with care and then stolen. Customer services then arranged quickly for a replacement package. Unfortunately, one of which had a leak in but the customer services at the Tile Experience said they would not replace or refund it because it was beyond 14 days. Disappointing because I am not on site to be able to keep on top of such details. ”

“ Item out of stock. Wasted time and petrol going to collect something that wasn't there. Now trying to get my refund 4 days later and counting.. ”

“ Bad Experience, cancelled order as wasnt delivered on time. Tile Experience still sent the order even though i had purchased from elsewhere. Promised collection, several conversations via telephone (which is also a nightmare to get anyone to answer the phone) basically fobbing me off! Still awaiting REFUND over a month later!!!!!!!!! ”

“ We will have to see how long it takes for the refund to come through. ”

“ Tile Experience customer service was good, they agreed that the delivery service wasn't good enough and they gave me a refund on the £12 delivery cost. ”

“ I’m still waiting for an explanation as to why I only got half my order or indeed a refund!!? ”