“Very poor customer experience please avoid wasting your money here. Bought a 9ct yellow gold baby Bangle for my son’s first birthday, paid for express shipping only to still be waiting for it to arrive after his birthday a week and a half later.
Tried contacting them via email 3 times and no response, used contact form on their website and still no response. Called over 5 times to see if there was someone to talk to and it rings and goes to answer machine every time (yes I did leave a message and no one called back). Also used the chat function they had with no reply and the WhatsApp link on their website is broken.
They have made it difficult to track or understand the status of my order by just ignoring my lines of communication and now I wasn’t even able to give my son his birthday present, really POOR customer experience. Even the item was to arrive now I would never use this company again for anything.
I have now sent a final email requesting a refund on the item and if this is again ignored I will requesting a chargeback from my bank”
“Ordered a baby bangles for a christening on Sunday, I ordered the tuesday before and paid extra for 1-3 business day delivery. When I hadn't received it by the Saturday I emailed them, it's now a week later and they still haven't replied. The bangle arrived today but 2 days late for the christening and no explanation or apology. Won't be using them ever again”
“Rubbish service, noones replied to me regarding my order that I've still not received absolute joke now I've got to replace the special gift from my father for my first baby's 1st birthday! I will be contacting my bank for a refund and I won't be ordering again from you!!! Why have en email address If you don't even reply to help?”
“Very poor service! I ordered a name necklace , firstly it was delivered late and when I received the product it was very poorly made and looked nothing like in the picture! I took the picture to email the customer service but no one got back to me, this was very disappointing and I’ll never recommend this to anyone! Poor poor service!!!”
