“Very poor customer experience please avoid wasting your money here. Bought a 9ct yellow gold baby Bangle for my son’s first birthday, paid for express shipping only to still be waiting for it to arrive after his birthday a week and a half later.
Tried contacting them via email 3 times and no response, used contact form on their website and still no response. Called over 5 times to see if there was someone to talk to and it rings and goes to answer machine every time (yes I did leave a message and no one called back). Also used the chat function they had with no reply and the WhatsApp link on their website is broken.
They have made it difficult to track or understand the status of my order by just ignoring my lines of communication and now I wasn’t even able to give my son his birthday present, really POOR customer experience. Even the item was to arrive now I would never use this company again for anything.
I have now sent a final email requesting a refund on the item and if this is again ignored I will requesting a chargeback from my bank”
“Ordered a baby bangles for a christening on Sunday, I ordered the tuesday before and paid extra for 1-3 business day delivery. When I hadn't received it by the Saturday I emailed them, it's now a week later and they still haven't replied. The bangle arrived today but 2 days late for the christening and no explanation or apology. Won't be using them ever again”
“Rubbish service, noones replied to me regarding my order that I've still not received absolute joke now I've got to replace the special gift from my father for my first baby's 1st birthday! I will be contacting my bank for a refund and I won't be ordering again from you!!! Why have en email address If you don't even reply to help?”
“I approached Goldlinks to design and produce an engagement ring. They were very patient, sat with my son and daughter in law (to be) to produce a design, had it made in record time and we're delighted with the result.
Service and price second to none - highly recommend!”
“The product I ordered was very good quality but due to Royal Mail the item was lost and had to be remade, so I ordered it on 21/05/23 and did not receive until 10/06/23”
“would have liked to have had an email or message to say that my item had been dispatched, but after i made enquries on WhatsApp, the communication was very smooth and prompt. The item arrived, nicely packaged and beautiful.”
“I placed a high value order for our two wedding rings. I received no confirmation email. For this reason I emailed the advertised address two days later requesting an update and received no response. I then messaged on WhatsApp and finally received a response advising I would receive my delivery within 3-4 days. In reality I didn’t receive it until more than a fortnight later. When I did receive them they were both a half size too small. This was thankfully easy to rectify at a local jewellers.”
“We purchased our wedding bands and mine needed resizing. Customer service is second to none. Excellent quality and price. Will definitely be using again!”
