The Mac Store Reviews

4.61 Rating 94 Reviews
90 %
of reviewers recommend The Mac Store
Merchant Metrics
Customer Service
Communication Channels
Email, Telephone, Live Chat
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46 Quebec Street

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Anonymous  // 01/01/2019
Very efficient service. Needed a home visit, traced the problem and lent us a keyboard while a new one arrived. Finally another visit weeks later for another problem, and a replacement of the Mac. Dave went out of his way to obtain us a good quality updated model. Very friendly service.
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MacMan is fantastic. I took in my terminally broken laptop, it and me in distress. But these guys without exception had the unusual combination of high technical skills and brilliant communication /people skills. They explained things in plain English, the computing technicalities, the options, their processes, without ever being patronising. I went away with a great refurb at a price I could afford - I felt treated fairly, with great courtesy and professionalism by people who enjoy what they do and want to do it well. Altogether exceptional. For the first time ever I feel I could face my next computer meltdown with perfect equanimity knowing that MacMan's there.
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problem solved
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Ryan was very helpful finding a refurbished MacBook Pro to suit my needs and budget. Thanks.
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Great service, super friendly and no jargon. So much more fun than a visit to the Apple store
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James has been really helpful. Great service and support. Thanks Graham
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Always a speedy response! Thank you
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Very friendly and helpful - gave impartial advice. Will definitely go back
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Excellent service as usual!
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James is a very talented and helpful person. I tell all and sundry to go to see him if they need help regarding Apple products. I was present when a customer was suggesting that a charity box is placed in the shop for grateful customers to make donations which MacMan can then give to charities they wish to support. That arises because James will not accept gifts himself and is only focussed on giving good service. Long may he carry out his mission.
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It was not a store visit but a remote access service call by David. Due to my lack of knowledge and David's impatience it did not go well, I am still awaiting a response to my email. Jon Allbutt
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Really friendly and helpful creating trust in what you are buying - also always there to help on phone thank you
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Excellent service. Thank you so much
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Great service, thank you
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Excellent help and advice, and friendly service
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Really helpful technical advice - have bought 2 laptops from there and never had a problem.
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My iPhone died after I'd dropped it into a cup of tea. MacMan assessed it then fixed it quickly. The price seemed good value. They said that the fingerprint reader would no longer work, but it does. And the battery seems to last considerably longer. I'm very satisfied and whole-heartedly recommend MacMan.
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Very helpful staff
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Both myself and my son have used The Mac Store and have found the staff helpful and knowledgeable - will use again
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Efficient and friendly service
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The Mac Store is rated 4.61 based on 94 reviews