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The Luxury Wood Company Reviews

4.5 Rating 4,816 Reviews
88 %
of reviewers recommend The Luxury Wood Company
Company Reviews Product Reviews
323
 Metrics Info
4.5
Based on 4,816 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read The Luxury Wood Company Reviews

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023
Brian Griffiths
The Luxury Wood Company 5 star review on 11th September 2023
Davide Taibi
The Luxury Wood Company 5 star review on 11th September 2023
Mark Madden
The Luxury Wood Company 5 star review on 7th September 2023
Pamela Wilson
The Luxury Wood Company 5 star review on 7th September 2023
Pamela Wilson
The Luxury Wood Company 5 star review on 6th September 2023
Martin Smeeton
The Luxury Wood Company 5 star review on 31st August 2023
Anonymous
143
Anonymous
Anonymous  // 01/01/2019
5
Michael Durham
Michael Durham
Verified Buyer
“Fantastic service and amazing quality product which was 10no, Oak sleepers”
The Luxury Wood Company 5 star review on 25th September 2020 The Luxury Wood Company 5 star review on 25th September 2020
Helpful Report
Posted 3 years ago
5
Bryan Linfoot
Bryan Linfoot
Verified Buyer
“Brilliant company with super burning ash, I have two pallets every year for past 4 years, delivered on time and you have great staff. Picture of two pallets and the kindling is from the pallets”
The Luxury Wood Company 5 star review on 10th September 2020
Helpful Report
Posted 3 years ago
5
Laura Minton
Laura Minton
Verified Buyer
“I thought the products, price and quality were amazing. Would 100% use again. I had to amend my order and they were great and made it really easy. The delivery cost is high but it is so heavy and bulky, so to be expected. The really good value wood makes up for delivery cost.”
The Luxury Wood Company 5 star review on 24th August 2020 The Luxury Wood Company 5 star review on 24th August 2020
Helpful Report
Posted 3 years ago
4
William Stanley
William Stanley
Verified Buyer
“I bought nine 2.4m x100x200mm (8x4”) for a raised bed. Delivery was good, if a bit early 06:50 - fortunately we were the second delivery of the day! The wood was pretty much as expected - landscape grade - basically it’s the center of the tree that’s no use for furniture timber. Most sleepers included the pith which is why the wood is so prone to splitting. But this wood is much better than some I’ve seen - only one sleeper was really bad, with a split right through from side to side stretching over nearly a third of the sleeper. Overall, though I was satisfied with the timber. The price was ale good, with some big name diy outlets selling soft wood for similar, if not higher prices. Also be was of L Oak on eBay, I nearly bought some and the L stands for “like oak” Sounds a bit of a con to me. One final point, the machining off the oak was very good, with pretty square edges and no twisting along the length and none of the deep bandsaw gouges you see in some timber. Would use again.”
The Luxury Wood Company 4 star review on 15th August 2020
Helpful Report
Posted 3 years ago
4
Sarah-Jane BATTERSBY
Sarah-Jane BATTERSBY
Verified Buyer
“Apart from the fact that there wasn't much communication with reference to the delivery, we received a phone call to say delivery was going to be next day then an hour later it turned up at 7pm, a day early, the driver was very pleasant & the quality of timber is good”
The Luxury Wood Company 4 star review on 11th August 2020
Helpful Report
Posted 3 years ago
5
Malcolm Hepworth
Malcolm Hepworth
Verified Buyer
“Recommend by our neighbours and you didn’t disappoint great pallet great logs smell great.”
The Luxury Wood Company 5 star review on 27th July 2020
Helpful Report
Posted 3 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“Excellent service, oak sleepers great quality.”
The Luxury Wood Company 5 star review on 23rd July 2020
Helpful Report
Posted 3 years ago
5
Anthony Cross
Anthony Cross
Verified Buyer
“Easy to use website. Good quality oak which I've used to make some garden benches (nearly finished lol) Delivery driver couldn't of been more helpful”
The Luxury Wood Company 5 star review on 21st June 2020
Helpful Report
Posted 3 years ago
5
Spencer Bailey
Spencer Bailey
Verified Buyer
“I shopped around for oak sleepers and nowhere could match your price once delivery was factored in. They are great quality and the requested cuts were accurate and clean. Really pleased and have recommended you to several friends already. Quick delivery on the date you said at the time you said by a cheerful delivery guy. Would order from you again! The photos show how easy the sleepers are to treat and colour however you choose.”
The Luxury Wood Company 5 star review on 19th June 2020 The Luxury Wood Company 5 star review on 19th June 2020 The Luxury Wood Company 5 star review on 19th June 2020
Helpful Report
Posted 3 years ago
5
Frank Hale
Frank Hale
Verified Buyer
“The driver put the crate exactly where I wanted it the wood brilliantly packed”
The Luxury Wood Company 5 star review on 2nd September 2019
Helpful Report
Posted 4 years ago
Thank you Frank, and be assured we will do everything we can to make sure your next order with us is also a positive experience!
Posted 4 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“Ordering very easy a small problem with delivery from the freight forwarder but when sorted the pallet was delivered and located for me”
The Luxury Wood Company 5 star review on 27th August 2019
Helpful Report
Posted 4 years ago
Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!
Posted 4 years ago
5
Andrew Brown
Andrew Brown
Verified Buyer
“I recently purchased a 3.6m lean to pergola, and cannot praise the company enough. Communication was excellent, with questions answered rapidly. The product itself is of a very high quality, and extremely easy to construct as long as you follow the comprehensive instructions provided. I would not hesitate to recommend The Luxury Wood Company..”
The Luxury Wood Company 5 star review on 22nd August 2019
Helpful Report
Posted 4 years ago
Thank you Andrew, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.
Posted 4 years ago
5
Nicola Featherstone
Nicola Featherstone
Verified Buyer
“Always good quality logs. Burn lovely.”
The Luxury Wood Company 5 star review on 17th August 2019
Helpful Report
Posted 4 years ago
Thank you Nicola, we appreciate the positive comments and look forward to hearing from you soon!
Posted 4 years ago
5
Andrew Buley
Andrew Buley
Verified Buyer
“Although I've not used any of the wood yet, so far it's all been very good. Ordering worked, delivery worked and quality of wood delivered looks excellent! Now restacked the pallet in the garage.”
The Luxury Wood Company 5 star review on 16th August 2019
Helpful Report
Posted 4 years ago
Thank you Andrew, and be assured we will do everything we can to make sure your next order with us is also a positive experience!
Posted 4 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“Good size of ash logs. Stack was compact and logs weight and look suggests low moisture content. Delivery and stack made it easy to get into my shed store. Easy to order and pay. Happiness.”
The Luxury Wood Company 5 star review on 12th August 2019
Helpful Report
Posted 4 years ago
Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!
Posted 4 years ago
5
David Scott
David Scott
Verified Buyer
“The Delivery was prompt and arrived on time this is the first time I have used Oak but as my wood burner is quite small it didn’t burn as I expected however after contacting The Luxury Wood Company they we’re very helpful on how to get the best from my wood burner and it is now working efficiently, they were very prompt and helpful in their approach”
The Luxury Wood Company 5 star review on 29th April 2019
Helpful Report
Posted 5 years ago
Hello David, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.
Posted 5 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“Great logs, more on a palet than you would think. Great value, great quality, very happy”
The Luxury Wood Company 5 star review on 23rd February 2019
Helpful Report
Posted 5 years ago
Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!
Posted 5 years ago
5
Cate Crawford
Cate Crawford
Verified Buyer
“I’ve just moved, so the first order I’ve needed to make. Very clear & simple to use website, so made it simple to compare price & quality. Very helpful & friendly follow up service, thank you Cate :-)”
The Luxury Wood Company 5 star review on 22nd February 2019
Helpful Report
Posted 5 years ago
Thank you Cate, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.
Posted 5 years ago
5
Colin Hay
Colin Hay
Verified Buyer
“I am very pleased with the quality of the Oak that I purchased in January. The delivery was as specified and the delivery driver pallet trucked the large crate straight into my garage. Well done Luxury Wood!”
The Luxury Wood Company 5 star review on 14th February 2019
Helpful Report
Posted 5 years ago
Thank you Colin, we appreciate the positive comments and look forward to hearing from you soon!
Posted 5 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“Kiln dried logs always arrive well packed and of a good quality. I've used birch, beech, oak and ash and all of good quality. The delivery is prompt and the delivery team first rate in placing crates exactly where I want them. My Great Dane with its best friend the guinea pig in front of fire.”
The Luxury Wood Company 5 star review on 24th January 2019
Helpful Report
Posted 5 years ago
Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.
Posted 5 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“Brilliant - I ordered last minute prior to Christmas, not expecting to get a delivery slot but The Luxury Wood Company got is sorted. Great product too with the wood being consistent in length and thus better for stacking if you do not intend to keep it on the pallet.”
The Luxury Wood Company 5 star review on 9th January 2019
Helpful Report
Posted 5 years ago
Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.
Posted 5 years ago
5
Nicholas Park
Nicholas Park
Verified Buyer
“Great job as always. Nothing better that a real fire @ Christmas. Thanks again Nick”
The Luxury Wood Company 5 star review on 17th December 2018
Helpful Report
Posted 5 years ago
Thank you Nicholas, and be assured we will do everything we can to make sure your next order with us is also a positive experience!
Posted 5 years ago
5
David Farr
David Farr
Verified Buyer
“Fantastic service and I will also like to say the driver does the extra mile for you which is no problem at all to him.”
The Luxury Wood Company 5 star review on 29th October 2018
Helpful Report
Posted 5 years ago
Thank you David, we appreciate the positive comments and look forward to hearing from you soon!
Posted 5 years ago
4
Verified Buyer
Anonymous
Verified Buyer
“Really good product as I was initially sceptical due to lack of info... In a pack are 5 "Bricks", each one can easily be broken in to three, you don't have to chuck the whole piece. Burns well and good heat output. Will purchase again”
The Luxury Wood Company 4 star review on 23rd October 2018
Helpful Report
Posted 5 years ago
Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!
Posted 5 years ago
5
Adrian Law
Adrian Law
Verified Buyer
“It’s the first year I have bought briquettes from this company and I can say I am impressed. Importantly the quality and lacking of the product is excellent. It compares with my previous supplier and was favourably priced. Delivery was as promised and the personal service by their staff was first rate. If you use briquettes then you need look no further. I shall be reordering.”
The Luxury Wood Company 5 star review on 2nd October 2018
Helpful Report
Posted 5 years ago
Thank you Adrian, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.
Posted 5 years ago
5
Ian Lorimer
Ian Lorimer
Verified Buyer
“Very dry Ash logs, and the crate planks cut up and split make excellent kindling.”
The Luxury Wood Company 5 star review on 25th September 2018
Helpful Report
Posted 5 years ago
Thank you Ian, we appreciate the positive comments and look forward to hearing from you soon!
Posted 5 years ago
5
Simon Bond
Simon Bond
Verified Buyer
“Absolutely delighted with the pergola. Exactly what I ordered, looks great and really sturdy.”
The Luxury Wood Company 5 star review on 24th September 2018
Helpful Report
Posted 5 years ago
Thank you Simon, we appreciate the positive comments and look forward to hearing from you soon!
Posted 5 years ago
4
William Dimmick
William Dimmick
Verified Buyer
“We haven't used our logs yet, they're in storage ready for the winter months. However thus far, we can't fault the service Luxury Wood has given us. Delivery was prompt, we were told when to expect it. We had kiln dried oak and feel it was value for money.”
The Luxury Wood Company 4 star review on 13th September 2018
Helpful Report
Posted 5 years ago
Thank you William, we appreciate the positive comments and look forward to hearing from you soon!
Posted 5 years ago
5
Joshua Cooke
Joshua Cooke
Verified Buyer
“Everything was perfect, from ordering to delivery! I’d use this company every time.”
The Luxury Wood Company 5 star review on 2nd September 2018
Helpful Report
Posted 5 years ago
Thank you Joshua, and be assured we will do everything we can to make sure your next order with us is also a positive experience!
Posted 5 years ago
5
Graham Biggs
Graham Biggs
Verified Buyer
“This is the 3rd order i have placed with Luxury Wood Company. The logs are always good quality and very dry, perfect size for my open fire, and light easily with a bit of kindling and a couple of fire lighters.”
The Luxury Wood Company 5 star review on 17th July 2018
Helpful Report
Posted 5 years ago
Thank you Graham, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.
Posted 5 years ago
The Luxury Wood Company is rated 4.5 based on 4,816 reviews
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