“I had a problem placing my order through the website and ended up with a duplicate order and payment and an uncleared basket. I contacted the company who responded quickly, resolved the issue, refunded the overpayment and promptly dispatched the correct order. I was impressed with this level of customer care and have successfully placed further orders. I am very happy with the products supplied.”
“Came much sooner than expected. Just what I needed in black to string a lapis bracelet. Very difficult to find on the market but makes all the difference in this particular case. Thanks for supplying it.”
“Ordering is easy, clear and informative product photos are clear and easy to see quality of the beads. Parcel was delayed with royal mail due to seasonal delays however customer service was quick to respond and accurate on dispatch date. Parcel did arrive a few days after due to royal mails backlog.”
“I spent a long time browsing the site and found it easy to use and to place my order on. The items I chose were delivered swiftly, earlier than the predicted time. I was pleased with the glass beads which are as illustrated on the site and all arrived in good condition.”
“I initially ordered the wrong size beads, so the Bead Shop accepted a return and helped me learn about the bead size I needed. Great service provided.”
