The AA Reviews

3.65 Rating 502 Reviews
66% of reviewers recommend The AA
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Own Driver
delivery methods
Customer Service
Telephone, Email, Live Chat
communication channels
Under an hour
queries resolved in
1 - 2 hours
Avg Email Response Time
"Even to get someone to talk to was a chalange in the first place then I was told to wait one hour, that increased to nearly 3hours. when I called again had to listen again an advise how to stay safe on road side. I learnt that since my flat battery is not life thretening I was placed at the end of the queue... as if they were A&E or firefighters. Apparently 'average' waiting time in capital is 3h that means that some drivers probably wait half day for assistance bear that in mind this cold winter."
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Posted 11 hours ago
Are you The AA? No one is perfect. Reply to this negative review and show your potential customers that you value the feedback The AA receives and that when things do go wrong, you do your best to put things right. Reply Free
"This company is utterly useless. I have had cause to call Relay 3 times in the last 5 years. Each time it’s taken 3 to 4 hours to pick me up. In the last case I am now waiting in South Mims for my second pick up. UTTER UTTER rubbish. Do not use them. Also my bill is £218 a year. But if I’m a new customer it’s £139. Never use them or stay with them for longer than a year if you do. What price 40 years loyalty"
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Posted 3 days ago
"Very easy to deal with"
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(Car Insurance) - Posted 6 days ago
"Whil st stationary a car reversed into me. The AA were unable to recover the costs of repairs, I had 9 years noclaims whitch l did not have protected and have been penalised with the loss of 5 years noclaims. I am lost for words"
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(Home Insurance) - Posted 1 week ago
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Posted 1 week ago
"Awfull service 4!hours waiting"
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Posted 2 weeks ago
"Worst service"
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Posted 2 weeks ago
"5 hours waiting worst service"
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Posted 2 weeks ago
"really friendly and helpful, calmed me and reassured me about my vehicle. Helped me so much and made sure everything was ok before driving off"
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Posted 2 weeks ago
"Very good service and pleasant experience"
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(Home Insurance) - Posted 2 weeks ago
"any probs delt with plain english speaking persons.can negotiate a better price by phone and speaking to a sales advisor no prob"
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(Car Insurance) - Posted 2 weeks ago
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(Car Insurance) - Posted 2 weeks ago
"Very good"
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(Car Insurance) - Posted 3 weeks ago
"The customer service is rude and I would not insure with aa again they sent the renewal to my old email never sent a letter and charged £32 to cancel it"
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Posted 3 weeks ago
"Left me without heating for four weeks kept having to chase them bad customer service absolutely disgusting company that don't care will never use again"
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Posted 3 weeks ago
"Actual breakdown is ok. But automatic renewal is a big con. They charge loyal customers more than new customers. Big con"
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Posted 3 weeks ago
"Oh no they told me last week not to bother again I'm out of time for the ombudsmen too. Like I mention I would hate for other customers to be in the same situation. I call it a public service to my fellow travellers. I would hate for other customers to be treated as poorly as me"
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Posted 3 weeks ago
"Lost my car key on a trip to Wales. Your response was to try to sell me an upgrade. Fine. Agreed to it. Luckily got cut off on mobile, so nothing happened. No follow up calls. Nobody gave a toss that we were miles from home with nowhere to stay and small children abandoned. Wretched. As far as AA was concerned we could have died before you did anything. You will never receive a penny from anybody connected with me or my family ever again. Cheers."
Helpful Report
Posted 3 weeks ago
"I took out full cover for £13 a month.Noticed they had taken payments of £26 after the first year. They said I was sent notification by post but I wasn't, So, why not e-mail notification? guess that's harder to "loose". Phoned to complain but not interested, membership cancelled."
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Posted 4 weeks ago
"FOC Courtesy rescue because my husband was a customer for 8 years - they rescued me from a breakdown in the middle of the M25, during rush hour - the AA man also waited with me until I was safely on my way home in a cab! Amazing service, Thank You!!"
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Posted 4 weeks ago
The AA is rated 3.65 based on 502 reviews

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