I had a non fault accident and the third party insurer (the AA) managed my repairs. I had a fire car which was good and Comms were good but it all went wrong when the car came back from their repairer, Alton Cars. Some damage hadn’t been repaired, some underbody trim hadn’t been replaced and was missing, and the car has totally failed/broken down twice in 2 weeks. It’s had to be recovered to VW twice and the AA have washed their hands of it like it’s not their problem anymore. I’ve been without a car both times. I’m currently without transport, still paying the finance on a pretty new car but have no mobility. Terrible service