Charged £150 plus a years membership upfront to repair my car, mechanic turned up told me he couldn't fix it because it was a Sunday and couldn't get parts, removed internal components from sealed thermostat which I've been told would invalidate the warranty. AA claims department refuse to refund my £150 single repair fee and said I need to pay D&G autocare (local garage) £200 put my own pocket to have the new part supplied and fitted and pursue warrenty claim against failed part before they'll look at it. This is after they've fobbed me off for a full month after I told them I'm in the merchant navy and was joining ship on 21st march until 23rd May. Im so upset with this experience at the end of the day they've charged me for a repair that they haven't carried out which I believe is a violation of my consumer rights