SylvesterKeal Reviews

Name: SylvesterKeal
Address: Estate Road 2, South Humberside Industrial Estate, Grimsby, Estate Road 2, South Humberside Industrial Estate, Grimsby, North East Lincolnshire
Rating: 4.83

4.8 Rating 161 Reviews

98 %

of reviewers recommend SylvesterKeal

4.8

Based on 161 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About SylvesterKeal:

Commercial Kitchen & Laundry Specialists

Visit Website

Phone:

01472 352033

Email:

irene.keal@sylvesterkeal.co.uk

Location:

Estate Road 2, South Humberside Industrial Estate, Grimsby,
Estate Road 2, South Humberside Industrial Estate, Grimsby
North East Lincolnshire
DN31 2TG

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SylvesterKeal 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a dishwasher issue at our restaurant, and after nearly two weeks of waiting for the repair, Andy finally came in and saved the day. From the moment he arrived, he was friendly, professional, and incredibly efficient. He diagnosed the problem, explained everything clearly, and had our machine up and running that very same day.”

Helpful Report

Posted 2 weeks ago

We really appreciate you sharing your experience! We're glad you're up & running again. Apologies on the waiting time, we are constantly working on improving our services & take this on board moving forward!

Posted 2 weeks ago

“Had Andy come and sort out our Dishwasher, was quick and efficient, great service”

Helpful Report

Posted 2 weeks ago

Thank you for leaving Andy a lovely review, we will pass on your appreciation to Andy & the team!

Posted 2 weeks ago

“We have been having deliveries for a few months now and it’s great that we have jack our rep come through every so often to see how we are getting on with the products. Any problems jack is always on hand and nothing is too much trouble. Great customer service”

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Posted 3 weeks ago

Thank you Rachael for these kind comments! We are so pleased to have you onboard. We'll pass on your appreciation to Jack!

Posted 3 weeks ago

“Great service and products - will assist where they can always available to advise”

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Posted 3 weeks ago

Thank you for leaving such a great review, we really appreciate it! We will pass this on the team, they really are great !

Posted 3 weeks ago

“Our church has been dealing with Sylvester Keal for the last 5 years. Service is always excellent, sraff are very helpful and quality is great. Thank you!”

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Posted 1 month ago

Thank you so much for choosing Sylvester Keal, we really do appreciate your support. We love our loyal customers!!

Posted 1 month ago

“Paid to have two machines looked at. They never came back to mend them. Paid again to have same machines looked at plus others. Never came back. They finally said ( after paying approx £700) they wouldn’t come back as one machine had been too modified. The only engineers I ever had were now working for them or another ‘professional ‘ company. The new company I have engaged have had no problem doing repairs. Funny that.”

Helpful Report

Posted 1 month ago

Thank you so much for sharing your experience with us. We're really sorry to hear that our service didn't meet your expectations. We completely understand how frustrating this must have been. This definitely isn't the level of service we aim to provide, and we're committed to learning from this and addressing your concerns. We did send a very comprehensive work report outlining our professional opinion regarding this matter, however didn't receive any response back. To help us look into this thoroughly and ensure we follow up properly, could you please telephone 01472 352033 or email our Head of Commercial, Craig O’Connor, at craig.oconnor@sylvesterkeal.co.uk With a few more details, we can review your case fully and work towards a resolution. Thanks again for bringing this to our attention. We really appreciate your feedback and the chance to make things right.

Posted 1 month ago

“I cant compliment Sylvester Keal enough. Smart, efficient service and exemplary aftercare. 5 Stars.”

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Posted 2 months ago

Thank you so much for our 5 star rating! Always here to help

Posted 2 months ago

“Extremely helpful and friendly delivery driver! Took the order to where it needed to be stored! Thanks Pete!”

Helpful Report

Posted 2 months ago

Thank you for your kind review, we have passed on your message to Pete!

Posted 2 months ago

“Very helpful delivery driver, a big help in taking the order through to where it needed to be. Polite and friendly. Thanks Pete”

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Posted 3 months ago

Thank you for your positive review. We have passed on your kind comments to Pete :)

Posted 3 months ago

“Nice delivery driver Very helpful put it where I wanted it and helped check it off Thanks Pete”

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Posted 3 months ago

Thank you Paul, for your kind feedback! Pete is very pleased with your comments & happy to help!

Posted 3 months ago

“Alfie-sk was great. I just wish I knew when he was coming.”

Helpful Report

Posted 3 months ago

Thank you!! We have passed your comment to our service department to help improve our service!

Posted 3 months ago

“I just wanted to take the time to say a big thank you to Lyndsey fox for always being super responsive to all my inquiries and always getting back to me promptly with any information I need aswell as patiently answering all my questions. Lyndsey as excellent communication and customer service skill she makes me feel as a customer that she as a genuine desire to help. Lyndsey's product knowledge is outstanding and I would like to thank her massively for consistently meeting my needs with patience and grace, thank you for your hard work and dedication I for one really appreciate it and look forward to our on going future interactions, you help me to get my job done :) You are a super star, thank you!!”

Helpful Report

Posted 3 months ago

Thank you for these very kind comments. We are very lucky to have Lyndsey on our team! She is very pleased to know her hard work doesn't go unnoticed by our customers.

Posted 3 months ago

“A big thanks to Tim Lendon for his support on today's visit. Promptly followed with supporting documents for us to use.”

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Posted 4 months ago

Thank you Lee, for taking the time to leave us feedback. We have passed on your kind comments to Tim & the team, they are very pleased!

Posted 4 months ago

“Always reliable and never let me down! Have been trading with SK for over 10 years for both cleaning supplies & kitchen repairs at my care home group, always first class service!!”

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Posted 4 months ago

“A very professional company who are always willing to help, sometimes at very short notice when attending breakdowns I would have no problem recommending their service to anyone”

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(Cleethorpes Masonic Hall) - Posted 4 months ago

Thank you for your positive review, your opinion matters to us.

Posted 4 months ago

“I have used sylvester keal over the years 10+ infact , when managing a few different kitchens. They have also provided a high level of service. Each step from logging calls, taking orders, fitting equipment, planning for future kitchen designs and deliveries. Every member of the team i have delt with has always been extremley helpful and professional,i wouldnt use anyone else !”

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(John Whitgift Academy) - Posted 4 months ago

Thank you for your positive review, your opinion matters to us.

Posted 4 months ago

“Thank you for our last order, and thank you to Steve for helping bring all boxes in .”

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(Meadow View Bungalow 2) - Posted 4 months ago

Thank you Katie for continuing to choose our family business. We will pass on your appreciation to Steve!

Posted 4 months ago

Thank you for your positive review, your opinion matters to us.

Posted 4 months ago

“Absolutely amazing staff happy to help and really hard working noah and Andy did everything they could to support and help us and went out there way to get what the site needs and a big thank you to magaretta and Lyndsey for all the behind the scenes work”

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Posted 6 months ago

Thank you so much! We have passed on your comments to our team & they're thrilled that you're happy with our work. This really helps to boost our team morale, thank you!

Posted 6 months ago

“Fantastic service, answered any questions we had and left a number incase of anymore. Thanks Mark!”

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Posted 6 months ago

Thanks for taking time to leave such a positive review.

Posted 6 months ago

“Andy did a fantastic job with the installation of the new dispensers. Great communication and very happy with the end result.”

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Posted 7 months ago

Thank you for taking the time to leave a positive review, your opinion really matters to our team.

Posted 6 months ago

SylvesterKeal is rated 4.8 based on 161 reviews