SylvesterKeal Reviews

Name: SylvesterKeal
Address: Estate Road 2, South Humberside Industrial Estate, Grimsby, Estate Road 2, South Humberside Industrial Estate, Grimsby, North East Lincolnshire
Rating: 4.84

4.8 Rating 174 Reviews

98 %

of reviewers recommend SylvesterKeal

4.8

Based on 174 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About SylvesterKeal:

Commercial Kitchen & Laundry Specialists

Visit Website

Phone:

01472 352033

Email:

irene.keal@sylvesterkeal.co.uk

Location:

Estate Road 2, South Humberside Industrial Estate, Grimsby,
Estate Road 2, South Humberside Industrial Estate, Grimsby
North East Lincolnshire
DN31 2TG

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SylvesterKeal 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We attended the Tattoo on 21st August and as usual it was a brilliant show very well organised. We walked up the Royal Mile to the castle then realised we had to walk down the side of the castle to join the end of the que.As my husband suffers from COPD we knew it would be a struggle to join the end of the que. We asked one of your events staff managing the que if we could wait and join the que at the very end to save us walking down the side. She very kindly fast tracked us in. I wish I had got her name as we were very grateful and I feel a 'thank you' wasnt enough. The whole evening was wonderful and Edinburgh should be very proud of everyone who took part to make this a first class experience.”

Helpful Report

Posted 3 weeks ago

“Lyndsey phones every week to check whether we need more supplies. She is always friendly and knowledgeable about the products. Mark our account manager visits every 12 weeks and is very approachable. SK have an excellent customer service team providing great products.”

Helpful Report

Posted 4 weeks ago

Thank you Debbie, for showing your appreciation. Our team are very happy to hear this!

Posted 1 week ago

“Alfie came to my workplace today to fix one of our washing machines he was very friendly knowledgeable polite and thorough. He is a credit to the company”

Helpful Report

Posted 1 month ago

Thank you for your kind comments - we have shared throughout our team and Alfie is very pleased!

Posted 1 month ago

“Ash and the team have been brilliant since the first time i met them and have been outstanding with the new products that are beinig installed and the service that we are going to have with them and also the chemical side Jack has been brilliant the ladies in the office have been amazing also when ever you call nothing is to much trouble. Always keeping us informed as to what is going on and up to date with delivery times etc Thanks Mike”

Helpful Report

Posted 1 month ago

Thank you Mike for trusting our team - we thoroughly enjoy working with you.

Posted 1 month ago

“Great products, the rep service is particularly good and provides a more personal business service. Vast product range.”

Helpful Report

Posted 1 month ago

Thank you for your kind review - we have shared throughout the team!

Posted 1 month ago

“Great service everytime.”

Helpful Report

(HICA009) - Posted 1 month ago

Thank you for your support - we are always here to help!

Posted 1 month ago

“Great next day service.”

Helpful Report

Posted 1 month ago

Thank you for your continued support - always here to help.

Posted 1 month ago

“The driver today was very helpful”

Helpful Report

Posted 1 month ago

Thank you Adam - We are pleased you are happy with our service.

Posted 1 month ago

“Five star support from SK at Louth Hospital Lincolnshire - great reactive service and superb planned maintenance arrangements. In the several projects which we have done in the past year the work is well planned and comms are always good, keeping us, the client well informed at all times. Steve Matthews Senior Estates Manager NHS Property Services Ltd”

Helpful Report

Posted 2 months ago

Thanks Steve, as always our team are happy to help as much as possible when needed. They really appreciate your comments.

Posted 2 months ago

“Been dealing with Sylvester Keal for a couple of years now, and they have always been really helpful. My account manager Jack has always gone above and beyond to help get what I need, and so have any of the staff that I’ve spoke to over the phone, and so have any engineers that have come to help us. Our extraction system went down last week, and very thankfully, they managed to get it back up and going for us in the same day!”

Helpful Report

Posted 2 months ago

Thank you Alex, our team really do try their best to provide the best service. Your appreciation is lovely to hear.

Posted 2 months ago

“I have just spoken to Holly, My request was not a standard question, very much focused on disability access. Where other firms have not really understood what I am after, Holly was giving me ideas. Brilliant. Thank you, this one conversation has made me want to work with this company. Regards Nick”

Helpful Report

Posted 2 months ago

Thank you Nick for your appreciation, Holly is very pleased to assist as best we can.

Posted 2 months ago

“After dealing with Sylvester Keal for 5 years I have to say the service from the product sales team has been excellent. Always have what I need a deliver promptly. Even when I need something in an emergency they always have my back. Big shout to Lyndsey especially who always made my day with a chat or product enquiry. Thanks to you all.”

Helpful Report

Posted 2 months ago

Thank you so much Mark, we will pass on your kind appreciation to Lyndsey and the sales team. We really appreciate your time in leaving this, the team will love it!

Posted 2 months ago

Helpful Report

Posted 2 months ago

“We had a dishwasher issue at our restaurant, and after nearly two weeks of waiting for the repair, Andy finally came in and saved the day. From the moment he arrived, he was friendly, professional, and incredibly efficient. He diagnosed the problem, explained everything clearly, and had our machine up and running that very same day.”

Helpful Report

Posted 3 months ago

We really appreciate you sharing your experience! We're glad you're up & running again. Apologies on the waiting time, we are constantly working on improving our services & take this on board moving forward!

Posted 3 months ago

“Had Andy come and sort out our Dishwasher, was quick and efficient, great service”

Helpful Report

Posted 3 months ago

Thank you for leaving Andy a lovely review, we will pass on your appreciation to Andy & the team!

Posted 3 months ago

“We have been having deliveries for a few months now and it’s great that we have jack our rep come through every so often to see how we are getting on with the products. Any problems jack is always on hand and nothing is too much trouble. Great customer service”

Helpful Report

Posted 3 months ago

Thank you Rachael for these kind comments! We are so pleased to have you onboard. We'll pass on your appreciation to Jack!

Posted 3 months ago

“Great service and products - will assist where they can always available to advise”

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Posted 3 months ago

Thank you for leaving such a great review, we really appreciate it! We will pass this on the team, they really are great !

Posted 3 months ago

“Our church has been dealing with Sylvester Keal for the last 5 years. Service is always excellent, sraff are very helpful and quality is great. Thank you!”

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Posted 4 months ago

Thank you so much for choosing Sylvester Keal, we really do appreciate your support. We love our loyal customers!!

Posted 4 months ago

“Paid to have two machines looked at. They never came back to mend them. Paid again to have same machines looked at plus others. Never came back. They finally said ( after paying approx £700) they wouldn’t come back as one machine had been too modified. The only engineers I ever had were now working for them or another ‘professional ‘ company. The new company I have engaged have had no problem doing repairs. Funny that.”

Helpful Report

Posted 4 months ago

Thank you so much for sharing your experience with us. We're really sorry to hear that our service didn't meet your expectations. We completely understand how frustrating this must have been. This definitely isn't the level of service we aim to provide, and we're committed to learning from this and addressing your concerns. We did send a very comprehensive work report outlining our professional opinion regarding this matter, however didn't receive any response back. To help us look into this thoroughly and ensure we follow up properly, could you please telephone 01472 352033 or email our Head of Commercial, Craig O’Connor, at craig.oconnor@sylvesterkeal.co.uk With a few more details, we can review your case fully and work towards a resolution. Thanks again for bringing this to our attention. We really appreciate your feedback and the chance to make things right.

Posted 4 months ago

“I cant compliment Sylvester Keal enough. Smart, efficient service and exemplary aftercare. 5 Stars.”

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Posted 5 months ago

Thank you so much for our 5 star rating! Always here to help

Posted 5 months ago

SylvesterKeal is rated 4.8 based on 174 reviews