“There were a few minor issues with communication - waiting for the key box code, and then checkout time on the website was different to the instructions given to the cleaner - however, these were resolved.
The cottage was fabulous and as described with all the amenities and facilities we needed.”
“Lovely clean space ,plenty of cooking essentials much appreciated bottle of wine on arrival. Great home based for exploring the area .only issues was 1 bed had a very thin dovet for winter use and no spare blankets .useing the fire seems to trip the electric in the front room after a while of being on .overall lots of space to relax after a busy day sight seeing and nice and quiet area .”
“We stayed at The Old Jet Workshop at Whitby and what a gem it was. The cottage is a 100 year old workshop that has been transformed into a delightful accommodation with a high specification, we loved it. It is so close to the bars and shops and will definitely stay there again.”
“We stayed in Salty Puffin Benllech. Lovely cottage in fantastic area, this was our 2nd visit & already booked for next year. Everything you need is available, great kitchen facilities lovely bedrooms & nice secluded garden. Perfect 10/10”
“I have been very dsappointed in Sykes recently. It used to be a good and reliable company. Someone stepped in and introduced a communication system which seems designed to stop communication. It consists of no reply emails, a chat system which is slow, a phone system which is impossible to navigate and takes a long time to get through to a human being, a policy of not reading reviews of properties unless someone makes a complaint. It's all very unhelpful and discourteous. I did send an email to be forwarded to the chief executive. I don't know if it was forwarded but I did not get a response. I had one member of staff thinking a cottage in Scotland was in Wales, another inviting me to make a complaint about a cottage I had no complaints about. Another was helpful but had to go and get advice before she could email me on an email address I could reply to. I know from comments made that members of staff have passed on complaints about the no reply email system. I'm not likely to be using Sykes until I know it has improved. Please let me know when it has (on an email address I can reply to!)”
“Mariners Rest at Gorran Haven Cornwall has to be the best as far as we are concerned. Georgia was so helpful and obliging. During our stay 10th-217th January we had a power outage following the storm,’but Georgia was never phased supplying candles etc A delightful modern cottage in immaculate condition, very clean and well appointed.”
“Apart from the fact that Woolly End Cottage in Ambleside had not been cleaned when we arrived, and contrary to the information we received, it did not have a parking permit for outside the cottage, which resulted in a parking fine (both of which you compensated us for), the cottage itself left a lot to be desired.
It is supposed to accommodate 6 people. The lounge was barely big enough for 2 (4 would be a push) unless anyone wants to sit around the dining table all holiday.
The log stove did not work. There are such good ones on the market now, so there is no excuse. We brought logs with us from home, but there was no log basket - presumably because the owners know the fire won't work. There is not enough draft.
Having the only bathroom on the 3rd floor is not practical. Make the twin bedroom into a bathroom as there is plumbing already there, so there is one on each floor, and advertise the cottage for 4 people with 2 bathrooms. Much better and more sought after.
On the plus side, the kitchen was well-equipped and the dining room spacious. The Lake Lovers team in Ambleside was extremely helpful. However, we will not be returning,”
“We stayed at Eden Cottage and it was clean and tidy
However the noise from the bus depot facing the apartment was a definite downside it started at 5 30 AM
The drivers would park the buses outside the apartment and leave the engines revving! it was very annoying
Also there were security lights on all through the night shining into the bedrooms
Maybe blackout blinds should be fitted”
