Super Technology Reviews

Name: Super Technology
Address: 46 Quebec Street, Brighton
Rating: 4.63

4.6 Rating 120 Reviews

91 %

of reviewers recommend Super Technology

Company Reviews

Metrics

Info

4.6

Based on 120 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01273921127

Email:

sales@themacstore.co.uk

Location:

46 Quebec Street
Brighton
BN2 9UZ

Write Your review

Tell us how Super Technology made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most helpful, particularly if you are a novice?”

Helpful Report

“Very good service and nice refurb machine. Took a while to get delivered and it came with a password I hadn’t been given. But overall good.”

Helpful Report

Thanks for your review Simon. Apologies for the password issue but glad we were able to quickly resolve it.

“Excellent product and service.”

Helpful Report

“A very good place to get a Mac”

Helpful Report

“Easy ordering quick delivery. Back air vent full of dust, front screen has what looks like a hand make in Botton left corner. But works fine just little things count for stars”

Helpful Report

“Very helpful and knowledgeable.. I think it’s great to recycle or buy second hand and they are defo the people for that.”

Helpful Report

“All good except delivery didn't work out. Had to collect instead,”

Helpful Report

“Really friendly and helpful creating trust in what you are buying - also always there to help on phone thank you”

Helpful Report

“Excellent service. However if you take out on credit beware you may not be able to move the direct debit day. Also your laptop may arrive in a different box with different specs than your laptop other than that works like a charm”

Helpful Report

“I have used the Mac Store a few times now, either for buying refurbished or for repairs/upgrades. They are reasonably priced and helpful. The reason I didn't give 4 or 5 stars is that when I recently bought a PowerBook using the online store, it wasn't clear who exactly I was buying the machine from as it seemed to go through to a 3rd party store and I seem have 2 or three different company names on website, emails, and invoice. I worry slightly that if there is an issue I may be passed from one to the other a little - hopefully not.”

Helpful Report

Thank you for your review and helpful feedback. We've recently re-branded all our shops which now means MacMan (our repair workshops) are now called Fixio and our online store, The Mac Store, is now rebranded to SuperTechnology. Your order was placed during the transition phase of the online store re-brand which is why you may have seen different names throughout your order, we're sorry for the confusion this may have caused and we can assure you it was all entirely us throughout this process as we never outsource to 3rd Parties. We've tried to keep existing customers up to date about the brand changes that have happened over the last few weeks in effort to prevent confusion via emails and social media. Sorry we hadn’t managed to make it clear in this instance though. Thanks again for the feedback and please call us on 01273 921127 if you need any help with anything further.

“I bought a good value reconditioned iPad Pro. The delivery was timely and I am very pleased with the product. Unfortunately, the wrong charging cable was included so I had to go in to Tunbridge Wells to collect the correct one or wait for it to be delivered in Christmas week. As ever, the staff are very amenable and sorted it very quickly and sent me on my way. A human error, sorted quickly and efficiently.”

Helpful Report

“Order to delivery time is too long in my opinion”

Helpful Report

“I bought a second hand iMac from them. It was very slow, and wouldn't run various programs, specifically Firefox and Office, but one or two others as well. I took it back, they replaced the disk drive with an SSD (£270), and now it runs much faster, but the software still does not run properly. I left the problem with them, but still have not heard back. In the meantime, Apple has checked the machine out, and physically all is well, so this review would be five stars if that was all that mattered. Unfortunately, good though they are at hardware, and you can buy from them with safety, after that you're on your own, which is why they only get three stars”

Helpful Report

“Been trying for the last 2 weeks to return a Mac I no longer want I tried to sell it on but the offer was drastically reduced due to screen peeling (anti glare peel missing) I made them aware of this and keep being asked to send pictures which is hard to see with the eye never mind a camera at the moment my klarna payments have paused due to this issue Customer support could be better but couldn’t fault the delivery speed”

Helpful Report

“It was not a store visit but a remote access service call by David. Due to my lack of knowledge and David's impatience it did not go well, I am still awaiting a response to my email. Jon Allbutt”

Helpful Report

“Still awaiting a £309 refund!”

Helpful Report

“If you could give less than one star I would! Instead of writing a long winded rant I’ll sum them up in a few words. Rude! Incompetent! Slow! No customer service! After being fobbed off for over six weeks for an iPad repair, I’m really surprised this company are still operating.”

Helpful Report

“I was sold a faulty product and have had no help for months of contacting you”

Helpful Report

Hi Scott, sorry to hear you've had an issue with your device. However we can't find any previous communication from you relating to this, please could you email the details to sales@themacstore.co.uk and we will be more than happy to help. Many thanks. TheMacStore Team

“They are all too expencive and very old models. You must be joking.”

Helpful Report

“Purchased macbook pro 2015. The product advertised was not the product I received. Completely different spec - from hard drive capacity to RAM, all wrong. “Good” condition rather than “excellent” as described. It wasn’t even a mix up as they didn’t even have the product that was advertised and I was expecting. I’m glad I checked the spec when it arrived. The only good thing about this situation was that they eventually refunded me. Honestly thought I’d been scammed at one point.”

Helpful Report

Super Technology is rated 4.6 based on 120 reviews