“Very pleasant young man sorted our holiday for us. Was very patient and answered our questions to the best of his knowledge.
Ask me again when I have actually been on holiday. If the resort is as good as recommended will be a 5.”
“Friendly staff but you need to have done own research first. Go with some idea of hotels you want them to review, as tend not to invest in searches first you”
Thank you for your review. I’m truly sorry to hear that you feel this way. Please know that we always aim to listen carefully to our customers' needs and find the best options based on the requirements shared with us.
It can sometimes be that our requirements/desires change when searching independently, so I'm hoping that this is one of those times where the option you managed to find differed from the original request with the team member in branch as we will only send options that suit you entirely.
I truly appreciate your kind words about our staff, and your feedback is very important to us. We care deeply about providing a positive experience and will continue to do our best to meet your expectations. Thank you again for sharing your thoughts with us.
“Chloe was very helpful and understanding she sorted me a great deal for my holiday to Bangkok and India. Really appreciate what she did for me. I will use your company good staff like Chloe”
“We wish you had let us know about filling in an e travel form in on line we were nearly first at the check in but ended up being last because staff could not help us it caused stress not when we could have filled form in days before if we had been told.”
“Amazing staff !! We went in with a vague idea of what we wanted and left with a holiday booked. They were super helpful and would definitely go back. Thank you so much!!”
“We were happy with the help Kaylee gave us to plan our super holiday next year and are very excited to go. She talked us through the resorts and planned for appropriate stays where we could access facilities on foot.
Our only disappointment was that the itinerary did not include the pictures that made your competitors information stand out. We chose your company as it was a small independent and wanted to support it. But the lack of pictures in your itinerary almost had you pipped at the post.”
“Sian was very helpful but it seems your atolplus receipt was very confusing and states full payment the day the booking was made which threw us in a bit of panic and I was left trying to transfer money in the evening only to find out it was the system. this was clarified by Sian in the morning whenI spoke to her and also via email. This could have been avoided through a simple update of your system.”
