Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that you feel disappointed with your experience and we do take all comments seriously.
We appreciate that you contacted us a few weeks ago regarding payment options and seat selection, and during that call our team explained the available ways to make payment as well as confirming that seat selection was not included in the original holiday cost. As discussed at the time, this is standard across airlines, whether travelling in economy, premium or business class, and optional seat selection is charged separately by the airline.
In relation to managing your holiday online, as an independent travel agency we do not currently offer a full self-service online portal. That said, we do provide online facilities for making payments and submitting enquiries, and our team is always available by phone or email to assist personally. Many of our clients prefer this more hands-on service, but we do understand that online account management is important to some customers and this is something we are actively working on for the future.
We’re sorry that this didn’t meet your expectations and would welcome the opportunity to discuss your concerns further and see if there’s anything we can do to help. Please feel free to contact us directly so we can assist.
“Every time we go into our local branch in Kings Lynn Norfolk, the staff are always polite, curtious, patient and kind. They are extremely helpful especially when we don't really know what type of holiday we want, they are very knowledgeable and suggest alternatives to help us decide. We always go to Sunlounger because it's always an easy and pleasant visit, nothing is ever a problem that cant be fixed....We dealt with a lovely young lady called Evelyn Frost last week, she was so lovely and friendly as are all the staff there, they are truly a credit to the Company, well done girls !!”
“What can I say. Booked a tui holiday through Lisa. Thought everything was going fine and payment in full gone through only to find that Iberostar was no longer dealing with TUI. Bless Lisa she managed to find the hotel we wanted on the dates we wanted with another operator. That’s going above and beyond. Well done and thank you Lisa and Sunlounger”
“I highly recommend Sunlounger for booking your ideal holiday, the staff are very friendly and accommodated all of my requirements. My questions were swiftly answered and the agent delightfully offered additional information about many of the destinations we discussed.
Prices are very reasonable and the team know their stuff - I was very impressed!
I felt totally heard by the agent and booked our holiday. I will be using this agent for bookings in the near future.
Thank you Florence @ Sunlounger - Wisbech”
“Very friendly and helpful staff, knowledgeable and not pushy. I was corresponding with Katyln before visiting the branch and she was very efficient and I would highly recommend her.”
“Lisa was amazing she was really helpful and went out of her way to find us the best price for our holiday. Her customer service is excellent, nothing was too much trouble. Would definitely book again with Lisa at Sunlounger”
“The service we received from Sara was excellent, she went through the options that were available and advised us well
Sara didn't rush us to make any decisions”
“I recently booked a Kenya safari with Sunlounger Tavel and I cannot speak highly enough of the service I record. From start to finish the whole process was well organised and tailored perfectly to what I was looking for.”
“Fantastic.
From the moment you walk into the store, you are greeted by such lovely, friendly staff. Always smiling and who make you so welcome.
We are always given a choice of drinks.
Kerry has taken care of all things we have asked for and has put together a fantastic trip for us. Nothing is too much trouble and she keeps up updated about any changes etc.
We can’t thank her enough as this is a very special trip for us and so far…..she has delivered everything we have asked for.”
