“Sara was wonderful helping us sort out a trip to Disneyland Paris for our daughters birthday. She went through several options on dates, and hotels until we landed upon the perfect combination. She was a joy to deal with and extremely knowledgable. Thank you for your patience!
We are very excited for our future trip!”
“We are very impressed by your service. Deb Emerson quickly and efficiently organised the holiday we requested at a good price and answered our queries promptly.”
“Service was really efficient, was in and out within 20 minutes with all my requirements met. Gentleman who dealt with my booking was so lovely and made good conversation. Will use again !!”
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that you feel disappointed with your experience and we do take all comments seriously.
We appreciate that you contacted us a few weeks ago regarding payment options and seat selection, and during that call our team explained the available ways to make payment as well as confirming that seat selection was not included in the original holiday cost. As discussed at the time, this is standard across airlines, whether travelling in economy, premium or business class, and optional seat selection is charged separately by the airline.
In relation to managing your holiday online, as an independent travel agency we do not currently offer a full self-service online portal. That said, we do provide online facilities for making payments and submitting enquiries, and our team is always available by phone or email to assist personally. Many of our clients prefer this more hands-on service, but we do understand that online account management is important to some customers and this is something we are actively working on for the future.
We’re sorry that this didn’t meet your expectations and would welcome the opportunity to discuss your concerns further and see if there’s anything we can do to help. Please feel free to contact us directly so we can assist.
“Every time we go into our local branch in Kings Lynn Norfolk, the staff are always polite, curtious, patient and kind. They are extremely helpful especially when we don't really know what type of holiday we want, they are very knowledgeable and suggest alternatives to help us decide. We always go to Sunlounger because it's always an easy and pleasant visit, nothing is ever a problem that cant be fixed....We dealt with a lovely young lady called Evelyn Frost last week, she was so lovely and friendly as are all the staff there, they are truly a credit to the Company, well done girls !!”
“What can I say. Booked a tui holiday through Lisa. Thought everything was going fine and payment in full gone through only to find that Iberostar was no longer dealing with TUI. Bless Lisa she managed to find the hotel we wanted on the dates we wanted with another operator. That’s going above and beyond. Well done and thank you Lisa and Sunlounger”
