Hi Kevin, and thank you for both booking with us and your comments, we'll certainly pass them back to the branch.
Please accept my apologies for the slight delay in the live chat response this morning, we only open at 9am and I can see that a colleague responded to your message before 10:30, however, I'd like to thank you for the very positive "amazing customer service on the phone" comment you made in the chat, it's much appreciated and I'll feed that back to branch as well.
“Amazing service helping us book a last minute break. Despite short notice they found us exactly what we wanted and at a better price than we’d found elsewhere. They were genuinely interested in what we wanted and weren’t just there to sell us a holiday.”
“Such a pleasure to book a holiday through agents who listen and understand what their customers are looking for and do their best to find a good deal and make you feel comfortable. A much nicer experience than going to a larger, national chain.”
“Great service and a banging price for our trip to the Maldives. Only popped in to grab a brochure and walked out with 10 all-inclusive in an over water bungalow 🤣”
“Fantastic service from Courtney & Sian in Kings Lynn when we booked our trip to Sandals, Grenada. Can't wait to be kicking back in the sun with a drink in hand :)”
“The service I have had from Sunlounger has been amazing . From cancelling our trip because of the pandemic to rebooking dates to suit our requirements . Staff have been helpful, courteous, replied very quickly to queries and excellent at finding the best deals . I will definitely use them again and recommend them . Can’t wait now for our trip to the Maldives
Alison”
“Went in for the first time today to book a holiday to Tenerife in December. Impressed with the shop immediately and met Harri the boss, who was lovely. She got Abigail to show us everything we needed to know about deciding which holiday was best for us and she was so friendly and bubbly but most of all so knowledgeable about everything. It was easily the best experience of booking a holiday I’ve ever had. Top marks to Sunlounger Travel.”
“Abigail helpful as always, have loved my customer experience with sunlounger every time I talk to any of the staff, happy customer, will use again definitely”
