“Easiest 5 stars! Me and my partner struggled to find the perfect holiday but after sitting down with Sian for less than an hour we were already decided. Amazing service throughout. We are looking forward to our holiday in Turkey next year.”
“Brilliant and friendly service from Harri at Sunlounger. She was patient with us while we decided where we wanted to travel to and then helped with Resort choice by giving lots of local knowledge and advice. Can't wait to go on our trip now.”
“Good customer service at the kings Lynn office do think it’s pretty bad though in less than an hour though we checked the prices against tui and you were £300 more expensive on exactly the same holiday, flights and everything”
Hi Tony, and thank you for the feedback, I'm pleased to hear you experienced great service in-store.
As you'll be aware, at the time of booking we offered you the same price that TUI were displaying, but I can also see that that the cost went down £218 after you booked, how very frustrating for us all. I am however pleased to see that Courtney has adjusted the price to the best of her ability after the fact. I'm sorry that you feel we were more expensive, but sadly we can only advise the prices we're being presented by the operators at the time off booking.
I can see our Branch Manager in Kings Lynn (Courtney) has been in contact, discussed and resolved this for you which is great to see.
