Structured Communications Ltd Reviews

Name: Structured Communications Ltd
Address: Unit 8 Foundry Court Foundry Lane, Horsham
Rating: 4.59

4.6 Rating 73 Reviews

96 %

of reviewers recommend Structured Communications Ltd

Company Reviews

Product Reviews

Info

About Structured Communications Ltd:

We are Structured, the professional Business Communications provider.

Delivering flexible communication solutions with personal account management to enhance your business operations.

Visit Website

Phone:

02033014000

Email:

hello@structuredcommunications.co.uk

Location:

Unit 8 Foundry Court Foundry Lane
Horsham
RH13 5PY

Write Your review

Tell us how Structured Communications Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Structured Communications Ltd 5 star review on 22nd May 2018

Mood Signs Ltd

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where do i begin ? i will start with the extortionate set up fee of £150, then the monthly charge of £40 for 49mb download speed ! im paying £38 for 500mb down and 35 upload from virgin. So its clear they do not use their own copper line instead they piggyback of Bt which charge half the price for the same speed. Do not be fooled by the word Gamer internet, there is no such thing. Invest in a good router for lower ping and faster load times”

Helpful Report

Thank you for the feedback. To confirm, we operate our own network and do not resell BT Broadband. We also do not charge services at £150 installation fees and in reality, we take a loss on all installations. Should you wish to discuss this further please contact us direct for us to see if there is anything we can do to help at hello@ghostgb.co.uk.

“DO NOT USE GHOST GAMING BROADBAND they will promise you the world, when you complain on day 1 they will keep you hanging on for 14 days till your past cancellation cooldown time as soon as your past the cool off period they will stop emailing, stop responding and when you leave due to the internet not being what was promised they will send you an incorrect bill WORST INTERNET COMPANY EVER!!!! Stick with BT / Virgin etc. They will work with you, Ghost Gaming WILL NOT!!!!!!! 0/10 - DONT WASTE YOUR MONEY AND BE SCAMMED LIKE I HAVE!!!”

Helpful Report

“After seeing the reviews and having big issues gaming with Virgin Media I decided to get Ghost Gaming Broadband. The process seemed to be straight forward until the BT engineer came & couldn't connect the line due to "health + safety" & recommended that I get a "business line" from a different provider. I wish the customer service was better & also their communication with BT. If they had appropriate options when asking via text messages what type of property they are installing the line in this would of been avoided. Furthermore if they had simply just told me they can not connect a line in my summer house located in the garden I would of never of committed to the order.”

Helpful Report

Thank you for your feedback and we apologise your order did not progress the way you had expected. The installation of service must be to the address provided on the order, therefore a summer house would need to be a registered address and the address on the order. As standard Openreach will install a few meters into a property, however the current Covid restrictions place limitations on what the engineers are allowed to do. When the engineer refers to a private provider in this kind of situation, it is a recommendation to have a 3rd party company run a cable from the Openreach socket to the summer house as the request is out of the scope for a standard install. We will advise of this if we are informed. Please contact us privately with more details and we will do our best to help you find a solution.

“Ghost gamer broadband is not fit for its intended purpose. I was very excited about the potential of this service and it had been recommended to me by a gamer friend. Multiple claims are made about this service and how suitable it is for online gaming. Unfortunately, the service and the connection speed that I got were terrible. It likely reflects my rural location but ultimately it is of deeply unsatisfactory quality. I cannot game online, I cannot use it as described. I would recommend that if you live in the countryside and want to game online investigate 4G home broadband rather than this really terrible internet service provider which makes false claims about the suitability of its service.”

Helpful Report

Hello. We are very sorry you have not had the experience you hoped for with Ghost Gamer Broadband. Our rural locations often achieve higher speeds than expected, however in this instance it seems this has not been the case. To help us explore this further, please can you contact us privately with more details, and we will do our very best to help you find a solution so you can get back on top of your game. Thanks, Ghost.

“The installation of the SC's VOIP telephone system in our London flat was a unmitigated disaster. It is still not working properly but I was too ill to keep demanding that the problems be resolved. Clearly, having a 6th phone for a system designed for a maximum of 5 phones was a major error. This 6th phone should be taken back. Also, there is no longer any phone reception in the Guest room. We shall be back in the UK in October and we shall expect the system to be finally sorted out. MD-H PS - I was a great fan of SC for some 20 years and recomended SC to many friends, now I am no longer one.”

Helpful Report

Thank you for your feedback, we appreciate your honesty and are sorry about your experience. Please could you advise when you are returning to the UK so we may arrange our engineer to be onsite and rectify any issues or concerns you have. Many thanks.

Structured Communications Ltd is rated 4.6 based on 73 reviews