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STRIVE FOOTWEAR Reviews

2.8 Rating 51 Reviews

37 %

of reviewers recommend STRIVE FOOTWEAR

Company Reviews

Product Reviews

2.8

Based on 51 reviews


Shipping & Delivery
Delivery Methods	Postal Service

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+44 0808 178 2526

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These so-called orthotic slippers hurt my right foot so I can’t wear them. I gave them a chance by following the break in recommendations an now it’s too late to return them. I overlooked the fact that the fur trim on the left slipper was almost nonexistent compared to the right one. There is obviously no quality control here.”

Posted 3 months ago

“Bought a pair of sandals in on-line sale. The ad omitted to state they were nubuck, and not the usual leather. Poor customer service, ‘nubuck is leather’. My request to escalate to a Manager is unanswered.”

Posted 8 months ago

“Placed my order in February early and have not yet received. My product. Shoes were well over $100. It is impossible to reach these people they will not use their phones. They all say mailboxes are full. The company that sells them charm footwear in Ohio has now taken their number off and I’d like to know the corporate address for Strive Footwear Inquiring email was answered one time which stated shoes were in process for shipping whatever that means.”

Posted 8 months ago

“Sandals received, one strap an inch longer than the other. One back strap bigger than the other, one front cross strap saggy compared to other foot. Telephoned and told I had to send photos before they would give me a free returns label. Finally received this after a number of emails. Asked for my original postage to be refunded as the sandals were not fit for purpose. Customer service were vague with brief email replies. Finally had a reply confirming that when sandals returned a full refund including my postage would be given. UNTRUE, today refund given without my postage being refunded. Customer service totally uninterested . I will never use this company again.”

Posted 9 months ago

“I received worn and damaged sandals and have tried multiple times to reach them for a return label. The US phone number doesn't have VM set up. I was emailed back ONCE but they didn't address my email - they just told me my shoes had been delivered...Very shady company. Would never buy from them again. The sandal straps also seemed very flimsy.”

Posted 9 months ago

“I ordered 2 pair of sandals in size US 8 but I received both pair in size US 7. The cost was $197.91. There is no way to return them! The (360) 363-4807 has a full mailbox continuously. I have No return address to mail them back at my expense for their mistake.”

Posted 9 months ago

“Don’t buy from their website! I received used shoes being sold as new. Can’t get anyone to communicate with me by phone or e mail. Pretty shady sales and return practices. While I read the return policy before purchasing I wasn’t aware they would have to be sent back to the UK. That’s not where my shoe purchase shipment originated. I would have never ordered from them if the actual returns address location had been clearly posted. Oh well. Live and learn.”

Posted 10 months ago

“Tried to return the shoes as they did not fit. The shipping cost was three times the cost of the shoes. The shoes were shipped from the U.S. but the return required that the shoes be returned to the U.K. to the tune of over $270.00. Something is not right here. My husband says I have been scammed. BEWARE.”

Posted 10 months ago

“Ok, so I haven't actually ordered..I was very nearly ready to check out £100 worth of shoes but it was making me accept terms and conditions for Klarna which I didn't want to do as I was paying up front. So I sent a message to customer services asking about that and also whether they do free returns. Someone got back to me with a vague answer about Klarna and no reference to returns. So I sent a reply saying they hadn't answered my questions and they have ignored my second message. Beautiful footwear, this could be an amazing brand as not much out there with attractive orthotic shoes. With so many companies out nowadays making purchases and returns easy, Strive is destined to go nowhere fast with their poor level of customer service. Really loved the shoes but won't be ordering, I don't give my money to companies that make things difficult.”

Posted 1 year ago

“Ordered sandals online and wanted to return as the shiny leather insoles caused my feet to slide around when walking. Was informed I need to pay £4 to return the item and was also advised to pay an additional charge for recorded delivery. Very disappointed with customer service and will sadly not be ordered from Shrive in future.”

Posted 1 year ago

We are sorry to hear of your negative experience, but we really appreciate you bringing this to our attention. If we have not been in contact already, a member of our team will be in touch with you shortly. Strive Customer Care Team

Posted 1 year ago

“Ordered two pairs of Trio sandals in size 7. They arrived and both were 7.5/8. No one has responded to my emails. Totally unreliable order fulfillment- even worse customer service.”

Posted 1 year ago

“Ordered slippers for my wife and paid next day delivery. They arrived three days later (was willing to accept this and couldn’t be bothered to contact customer services) BUT when we looked at the slippers they were “grubby “ obviously had been worn! Contacted customer services who arranged replacement. Returned slippers and didn’t hear anything for 2 weeks. To cut a long story short after contacting customer services three more times and the online chat three times and being told they would be delivered the next day I still have not received them, resulting in requesting refund. Will keep an eye on when I receive my refund. The customer services on line chat repeatedly blaming courier delivery services!! Three comments from me; don’t send “grubby” shoes to customers, customer services don’t repeatedly state shoes will be delivered on a particular date when you cannot guarantee this, and if you be have a problem with your courier delivery services sort out the problem promptly as this reflects badly on Strive.”

Posted 1 year ago

“I returned a pair of shoes 14th July. Still no refund. Have been fobed off three times by them on the phone saying it’s been paid! No they say it’s gone to Klarna, and they will pay me back? It’s now 21st September and no sign yet of the refund! Why Klarna? It’s my refund due?? Never buy from them again!”

Posted 1 year ago

“Not please with the quality of the Copenhagen slippers I used only one month over a year. They became undone although only worn indoors and were not used July to September. No help from the customer service. For the quality promised, there is no quality really. Not sure I will use them again. Very disappointed. And yes, looking at other reviews, be careful, returns are not 100% free of quibbles. You have to enter a return request in the first month you bough if you want full refund. The company is a piece of work to deal with.”

Posted 1 year ago

“The returns process is not only expensive, but they hold onto your money for weeks. Similar to other reviewers - I have just phoned them after waiting over 2 weeks and they tell me that they have processed the refund but it may take several days to appear in my account - no email - nothing . I will not be using them again.”

Posted 1 year ago

“Very poor returns, still waiting for my money after over 2 weeks, finally called them to be told, yes they did receive my return and would action my refund straight away but it may take 10 days to appear in my account, im not impressed that its going to be 24 days before I get my money back, something that I can't afford to happen”

Posted 1 year ago

“I finally got a reply to my 4 messages and the chap just told me to do EXACTLY what I had already ! And I tried 2 separate browsers and neither worked. So clearly hti is an error on their site and the chap did not even read my emails properly . Very poor service and sadly nom order from me unless they ring me to sort this out and that was never even offered. Awful company”

Posted 1 year ago

“Just to add, it is now 4 days later and STILL no reply from 4 separate enquiries. I would not trust this company to send the footwear if they cannot even read and reply to questions. My advice to Strive: STOP wasting money on TV advertising and employ more decent customer service staff . You have just lost a big order form me”

Posted 1 year ago

“Sizing wrong on £350 custom made sandals. I ordered custom made sandals from Strive. They would not provide measurements for sizing and instead advised me to try on a pair of Strive Sandals in a shop. I did this and ordered the size that fitted. Unfortunately the custom made sandals were much larger than the retail sandals, they are too large for me to wear. I sent photos of my feet in both the retail and custom made sandals to the company to illustrate that the sizing was not consistent and that I could not wear my £350 custom made sandals. They refused to do anything and claimed the sizing was correct. I advise everyone to stay away from the custom made sandals, it was a very expensive waste of money.”

Posted 2 years ago

“I ordered my sandals on the 10th May, and went on line to track the order on the 14th May, it stated the order was "being processed". So I phoned in to question the delay to be told they would call be me back. I heard nothing, not even an email or an attempt to ring me. Went back on line Friday night to track the order to see that the order had changed "to out for delivery". Still nothing received today, I think they could have walked themselves to my house by now. Checked on line last night to see the "order complete"! I had not received anything. Rang in again today, to be told the shoes were out of stock. Hopefully it won't take that long to receive my refund! I have to give you one star as cant write a review otherwise, you don't really deserve that!”

Posted 2 years ago

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STRIVE FOOTWEAR is rated 2.8 based on 51 reviews