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Stone Direct UK Reviews

4.9 Rating 147 Reviews

99 %

of reviewers recommend Stone Direct UK

Company Reviews

4.9

Based on 147 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01332542191

Email:

sales@stone-directuk.com

Stone Direct UK 5 star review on 25th April 2024

Stone Direct UK 5 star review on 25th April 2024

Stone Direct UK 5 star review on 25th April 2024

Stone Direct UK 5 star review on 25th April 2024

Stone Direct UK 5 star review on 25th April 2024

Stone Direct UK 5 star review on 13th January 2024

Stone Direct UK 5 star review on 7th September 2023

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I dealt with Charley at Stone Direct. I was that customer who phones as they are closing, expecting a hearth like yesterday haha! She was so accommodating, helped even from home. The hearth was delivered within days as promised. And was absolutely stunning, couldn’t fault it! Thank you Charley! In a world of Covid and Boris Johnson, Charley and Stone Direct were a beacon of light shining through an otherwise dark cloud!”

Stone Direct UK 5 star review on 17th December 2021

Posted 2 years ago

“Product looks great well”

Stone Direct UK 5 star review on 7th July 2021

Posted 2 years ago

“Great slate”

Posted 2 years ago

“This second order was again handled with professionalism. The quality of the tiles was excellent, and the team dealt with a minor omission very quickly.”

Posted 2 years ago

“Excellent service, Charley made sure the order was made accurately and glitch free. Tiles Even came earlier than thought”

Posted 2 years ago

“From requesting a sample tile to receiving our order, we cannot recommend this company enough. The communication throughout has been outstanding, very professional and it has been a pleasure to purchase products from them. I will hope to use Charley, Simon and the rest of the team again in the future and recommend anyone to use this company as their first point of contact when enquiring about stone products.”

Posted 3 years ago

“The best customer service I've encountered so far. Charley replies to my emails quickly and has answered every single question I've had and given me advice on the tiles. Delivery was super quick too.”

Posted 3 years ago

“The website is well laid out and it is easy to order samples required. The samples arrived prompt and the stones supplied accurately matched what I have been supplied. The sales team were friendly and helpful and quotations requested were supplied almost immediately. It was a pleasure to deal with Stone Direct as the service they provided was excellent.”

Posted 3 years ago

“Helped us match stone which was out of stock from previous supplier. Would recommend.”

Posted 3 years ago

“Received samples in a timely manner, and my subsequent order of 25 sq metres of slate was easily done via the website and delivery was made on the stated day. Slate was packed extremely well to ensure no damage could be caused and overall i am very happy with the whole experience.”

Posted 3 years ago

“I’ve used Stone Direct a couple of times, very recently and about 4 years ago and Charley is just so helpful. Definitely recommended and I will use again.”

Posted 3 years ago

“We had some free Indian stone slabs from our neighbours which I needed to match, I phone Simon and with one simple photo he got us the perfect match. Once we cleaned the old ones up and mixed them up you can't pick them out. Total confidence in talking to Simon and Charly who were on hand for any advice. Thanks both”

Posted 3 years ago

“Very, very helpful. Pleasant and friendly staff and always a speedy response to any questions we had. To say they went the extra mile for us would be an understatement. Very knowledgeable and would highly recommend.”

Posted 3 years ago

“Would recommend,very efficient from selecting Slates to ordering.Order didn’t arrive when was suppose too!!! When i phoned they were very helpful and sorted it.”

Posted 3 years ago

“All round great service - from placing the order [at a very competitive price] through to delivery. The slates are perfect - an exact match with what we have previously ordered from StoneDirect so we now have continuity through the house and out onto the patio area. Many thanks”

Posted 3 years ago

“10/10. Communication was absolutely brilliant. Charley was super helpful and flexible. The product was exactly what was expected too. Would 100% use again :)”

Posted 3 years ago

“They were a very friendly and professional business. Not to mention quick service. I would recommend them to anyone.”

Posted 3 years ago

“Excellent product and service”

Stone Direct UK 5 star review on 15th September 2020

Posted 3 years ago

“OrderEd out patio from Stone direct.. turned up without any issues.. wasn’t quite what I was expecting colour wise but hard to order exact online with Covid Restrictions.. laid the stone anyway and very pleased with the result in the end.👍🏻”

Posted 3 years ago

“Excellent service , quality and delivery were all great, would highly recommend.”

Posted 3 years ago

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Stone Direct UK is rated 4.9 based on 147 reviews