Spoiled Brat Reviews

Name: Spoiled Brat
Address: Unit 7 Wilson Business Park1 Queen Elizabeth AvenueHillington, Glasgow
Rating: 3.52

3.5 Rating 27 Reviews

7 %

of reviewers recommend Spoiled Brat

Company Reviews

Metrics

3.5

Based on 27 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Spoiled Brat 1 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company are more interested in censoring genuine reviews than they are in assisting customers. They keep your money when you return the goods and fail to insure packages then expect the buyer to be out of pocket. If you have been affected by this company, file a chargeback with your bank. The reviews on their website are all fake as well but the reviews here say it all, and are 100% factual and correct- you can't censor everyone everywhere but good luck trying.”

Helpful Report

Posted 3 months ago

“Awful customer service - rude in her emails. Item arrived broken yet refused my refund. Avoid like the plague”

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Posted 8 months ago

“Genuinely pathetic... i wish i could give no stars had the worst experience... firstly they have kept items on the site that they dont even have in the inventory and keep lying to you that they will ship ot soon after 3 months of not receiving my parcel and constant emails which i never got a reply to I received a super blackmailing and insulting response saying that im a impatient customer and the owner had a baby so they did not ship my item etc i mean that does not even make sense ... they refunded my money but wasted my time never shopping again they need to balance business and personal life and not throw these emotional talks at their customers its lame and stupid and extremely immature.”

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Posted 6 years ago

“This company left me £200 out of pocket when it took my money for a jacket I never received when it when bust. After going into administration, it then relaunched immediately with a nearly identical trading name and website owned by the SAME PEOPLE. They never responded to my emails and I have never received my refund or the jacket. DO NOT USE! SCAM ARTISTS/CON company. They ignore and delete every negative review I leave them on social media, marking it as 'spam' because they don't care about their customers.”

Helpful Report

Posted 7 years ago

“6 months into the year. I'm still waiting for 4 sets that i ordered and paid for and no one is getting back to me to assist me with my issue.”

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Posted 7 years ago

“One star is honestly too much praise for this company. I ordered a pair of Hunter boots from the site, when I received the item the boots were moldy! I immediately contacted the company to send back the product for a refund but they refused to pay postage, I argued this for a period of time and then decided to cut my losses and send back the faulty item from my own pocket. The company then offered me a exchange note as it was received out of their returns date. Completely gone to waste as I do not want to exchange anything with them and they have stolen my money. Rude customer service a disgrace to e commerce.”

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Posted 8 years ago

“I ordered a jacket from this company and paid £2 more than standard retail price for the jacket (£2), and £9.99 to have it delivered by Royal Mail First Class tracked. I received the wrong jacket, and that too, 6 days late. I informed the company and opened a paypal dispute. In the paypal dispute, they gave me a tracking number for HERMES and did not respond to any of my questions as to why it was late, and why I was sent the wrong item. I then emailed the company for the 3rd time, who the owner Susan then stated she had sent me an email before "and it could have gone in my SPAM box". No, I never received. She then apologised and said she would refund me, and provided me with a returns label. Cleverly, the company have a "you need to upgrade this with a tracking number " as we cannot refund any items without a tracking number. I am so disgusted with the ethics of this company and i highly warn everyone else to stay away. I thought they would have atleast refunded out of kind gesture, seeing as the mistake was THEIRS and not mine.”

Helpful Report

Posted 8 years ago

“Absolute shambolic experience , worst customer service ever , ordered Feb still waiting for money back via PayPal resolution service which I will get , really unnecessary and damaging to their reputation but they clearly don't care at all Never use this company if you care about your money as you will struggle for months to get it back”

Helpful Report

Posted 8 years ago

“I ordered an item off the site- at no point during the purchase process did they mention that the item was on back order and not currently in stock. It has taken a month, way to much back and forth and no action or refund because they were having trouble with thier PayPal. I'm sure they still managed to take people's money out. PayPal not working is not even a thing. I could go into the ins and outs of it all but it makes me to angry. Basically just read the other negative reviews- I have had the same experience. They are disorganised and it's infuriating. Save yourselves the frustration. I still haven't received my refund. They are a nightmare.”

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Posted 8 years ago

“I had ordered from Spoiled Brat a couple of times without problems, apart from the delivery taking up to 2 weeks. With my recent order, everything changed. The product was too short also much shorter than displayed on the site. I requested a returns form and was informed I had to return it to the manufacturer in the USA and cover the costs. I never order from the USA, due to the shipping costs. I did some research on Consumer Rights to see if the retailer can demand return to manufacturer, which clearly he can not, the law states a returns policy cannot restrict or remove legal rights but merely add to them. Also I was told if I sent it back to them (the retailer) they would deduct shipping costs to USA from the refund, which is also illegal. Refund must be given in whole and anything else billed separately. I tried several times explaining this to the retailer and even sent a link to a government site which stated the same. I was then told this discussion was over and am now being ignored. I am very mad about the whole situation and have logged complaints with Consumer Rights and Trading Standards.”

Helpful Report

Posted 10 years ago

Spoiled Brat is rated 3.5 based on 27 reviews