Softub Midlands Ltd Reviews

Name: Softub Midlands Ltd
Address: Lutterworth Road, Ullesthorpe, Leicestershire
Rating: 4.96

5.0 Rating 103 Reviews

100 %

of reviewers recommend Softub Midlands Ltd

Company Reviews

Metrics

Info

5.0

Based on 103 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 023 9121

Email:

info@spasandhottubs.co.uk

Location:

Lutterworth Road, Ullesthorpe
Leicestershire
LE17 5DR

Softub Midlands Ltd 5 star review on 25th May 2025

Richard M

Softub Midlands Ltd 5 star review on 25th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife and I spent a lot of time researching the hot tub before purchase, we used one on holiday last year. we chose Softub Midlands as the website was very clear on what they had to offer. Having emailed and then spoke to Steve we chose and ex display model and surround. The price was right. Tub ordered in January we received in June however this was down to Covid-19!! When it arrived it was installed and stet up in no time, so pleased with our purchase and the after sales. You can contact Steve and he will give you any help or advise you may need. 10/10 all round.”

Softub Midlands Ltd 5 star review on 22nd September 2020

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“We were very pleased with the service we were given when buying our soft tub. Communication was good and the information given when the tub was installed was comprehensive.”

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“Excellent service form start to finish would highly recommend this company”

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“Overall we are very pleased with the Softub T220. The set up and installation was very thorough. The Softub had mostly been refurbished as described. Only downside was the motor had not been replaced with new as per the website statements / claims.”

Softub Midlands Ltd 4 star review on 22nd September 2020

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“I am very pleased with the purchase I made, it looks great in my garden. Steve was very helpful and they arrived on time and set it all up for me. Just waiting for the warmer weather to fully enjoy it.”

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“Excellent service, great understanding of our requirements for a hot tub.”

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“Steve has made the process of buying this dream purchase easy and straightforward, we couldn’t ask for better service. We now live near Cardiff but this did not pose a problem to this Ullesthorpe firm. Thank you from two very satisfied customers.”

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“Had a refurbished Softub from Softub Midlands. Service was superb and delivery, despite challenging access, all we needed including good tutorial. What has been most impressive though is follow up. Whenever we have needed care advice it's been willingly and helpfully given. Great guys, glad we bought from them.”

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“Great service. Always stays in touch and let’s you know what time for delivery and collection. Very thorough in making sure you understand how to maintain the water so you get the best experience. Great product - the soft tub is fantastic.....we’ve hired one at least 4 times and never been disappointed. Friendly and informative service from start to finish. Definitely recommend.”

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“We have hired a tub for Xmas for several years now and have always been pleased by the service from Softtub Midlands. The tubs are always pristine, delivered and collected when they say with cheerful efficiency and are easy to keep dosed to maintain hygiene.”

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“Steve made my Christmas, realised I needed a filter sleeve for my Softub, rang the 23rd December thinking it was a very long shot! Not only did Steve make a special journey to the post office he paid for special delivery before 1pm on Christmas Eve to make sure I could have my Christmas day soak! Exceptional customer service, really went the extra mile!!!! Thank you Steve.”

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“Very good service. Super thorough guidance on installation. Would recommend to anyone thinking of purchasing a hot tub.”

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“The tub is nice to look at and although it is strange to go into the garden in your swimwear on a cold grey day, you soon relax in the hot bubbling water. You could be anywhere as you lay back and relax.”

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“I can’t recommend Softub Midlands Ltd enough. Having moved into a property with a hotub, and no previous experience with one, the team at Softub Midlands Ltd went above and beyond to help us. I have no hesitation in recommending Softub Midlands Ltd, and we’ll be using them again in the future - very efficient, very professional, fantastic communication throughout, affordable prices and excellent results!”

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“Steve at Softub Midlands is a very helpful no pressure salesman.Everything from sale to delivery and installation was spot on. Would highly recommend.”

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“Very pleased with both the soft tub and service in providing it. A very satisfied customer, thank you!”

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“Very pleased with the service, more than helpful during purchase, tryout and install, I'd highly recommend.”

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“Brilliant customer service”

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“No pressure selling! Fantastic delivery, installation and after care service! Really pleased with our spa!!”

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“When it got delivered I got good information on how to install it and how to maintain it great”

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Softub Midlands Ltd is rated 5.0 based on 103 reviews