Somerset Hot Tubs Reviews

4.95 Rating 43 Reviews
100 %
of reviewers recommend Somerset Hot Tubs
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01934 412320



Unit 3, MTC Business Park, Oldmixon Crescent,

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Anonymous  // 01/01/2019
Absolutely delighted with our recent purchase from Somerset Hot Tubs. We received excellent advice from the team when we visited the showroom and the delivery went very smoothly. We went for the Platinum Refresh and couldn't be happier. It was set up and running within a couple hours and Lee and Gary talked us through the operating instructions, answering any questions we had.

So glad we decided to go to Somerset Hot Tubs!
Posted 1 day ago
Could not have asked for better service at every stage from purchase to installation. Highly knowledgeable, efficient and pleasant to deal with. Thank you!
Posted 1 day ago
Thank you for your amazing customer service despite this weird time - 2029 and for going the extra mile . Garry and his team are really lovely to talk to and nothing is too much trouble! Garry is full of great advice and takes time to explain it slowly until you understand ! I was worried about whether the hot tub would fit where we wanted it to go and Garry made a 60 mile trip in lockdown to do a site survey ! It was a surprise for the kids too, so he pretended to be a friend putting in some electrics for a mini bar and even changed his shirt ! The tub arrived as promised and installed . We were given a full set of instructions and had lots of good banter in the rain waiting big for the tub to fill up . I can’t thank or recommend Garry and his team enough . We love the tub too - we got a Quatro rotospa because we wanted to support British manufacturing during this rubbish time and were very pleased we did . Thanks Garry 😊
Posted 3 weeks ago
We recently contacted Somerset Hot Tubs with a view to buying a tub, there was no sales pitch or hard sell, just some really good honest advice. Can’t thank Garry and Tracy enough. It wasn’t long before we got a delivery date. The tub was delivered and installed without any major problems. The tub is fantastic, your advice and the service has been second to none. Thank you
Posted 2 months ago
Somerset Hot Tubs service was speedy and efficient. When contacted about initial set up of our hot tub they gave us brilliant advice and shared their extensive knowledge about on-going management of our hot tub and the water treatment. Very Impressed with the service and would definitely use again.
Posted 3 months ago
Thanks Tracy, glad we could help out. Thanks for the 5 stars
Posted 2 months ago
So in this difficult time the last thing I needed was a broken pump on my hot tub, so called Garry he stated that no could come out but he could ship a pump direct and then give me fitting instructions.
The pump arrived the very next day and the E-Mailed instructions were perfect needless to say I now have a working tub again
Somerset Hot Tubs are a great company and Garry always has time for you
I would never go anywhere else, thanks again
Posted 3 months ago
Thanks Gary, for the review, pleasure to be able to help
Posted 2 months ago
From first look to delivery our service was exceptional. There was no pressure on sales just good clear advice. We had trawled the internet for the right product and only received spam calls and emails. Once going to Somerset Hot Tubs we felt confident in making our investment and have enjoyed since
Posted 3 months ago
Thanks Alan, great to know your happy with our service, and enjoying your hot tub. Keep the photos coming on Facebook
Posted 3 months ago
My wife and I bought a Vita hot tub from Somerset Hot Tubs, these guys are great..Had to have it lifted over the house, all arranged by them, it worked a treat. It took about 15 mins from trailer to rear garden, all wired in and filling up within 35 mins. Gary was there to co ordinate everything and Lee the installer was on hand and is great with his power tools. Thanks lads another great install.

I had a little problem, nothing to do with Somerset Hot Tubs, but they were out like a flash to put things right, since then I have bought stuff from there unit in Weston Super Mare and it all works fine for me.
Posted 8 months ago
Thanks Ray, its been a pleasure to be able to supply you with your hot tub, things do go wrong as you say from time to time but do our upmost to resolve problems quickly. Thanks for the 5 stars
Posted 3 months ago
Gary and his team are friendly and excellent in what they do. I have a Chinese hot tub that died on me. Every other company in the area didn’t want to touch it but Gary was happy to take a look and has completely converted it with American equipment. Thank you!
Posted 10 months ago
Thanks guys, we do are best to work with our customers regardless of what hot tub they have.
Posted 3 months ago
Amazing hot tub, friendly professional service from enquiry to install.
Posted 1 year ago
Thanks for the 5 star review
Posted 3 months ago
We have had a good experience from start to finish with the hot tub.
Also quick and efficient after sales
Posted 1 year ago
Thanks Matthew for the great review, we are very pleased you are happy with the service and the hot tub.
Posted 1 year ago
Garry and the team did a great job of looking after us from when we first set foot in the showroom through the ordering process to delivery, installation and commissioning. We were upgrading from an inflatable hot tub to a plug-and-play Vita Spa. It was very useful being able to sit in the models on display and find the most comfortable model for our space, accessibility and functional needs. Garry surveyed where we were proposing siting it and confirmed it would fit through the access to the back of the house. From order to delivery was only a couple of weeks and it was quickly and efficiently set up in the evening, filled and chemicals added before they instructed us in the controls and the finer points of water care. By the next morning it was up to temperature and we jumped straight in.
I can recommend them without any reservations.
Posted 1 year ago
Thanks Andrew for the review, we are very happy we have been able to assist you in making a hot tub purchase. Here at Somerset Hot Tubs we pride ourselves on customer service and as a family business we know what it is like to make a major purchase. Thank you.
Posted 1 year ago
Just took delivery of our Hottub Gary and his team were great from start to finish. Thanks again
Posted 1 year ago
Thanks Andy, we hope your enjoy your hot tub.
Posted 1 year ago
very impressed with the people and great service at a great price would highly recomend them
Posted 1 year ago
Garry and the team have been so incredibly helpful since I have started using them. I was having a lot of issues with my tub from finding the correct people to discuss under warranty repairs to controlling the chemicals within... Garry has also helped me with the switch over to O-Care system which has made a great difference to the efficiency of the tub! Always great knowledgeable advice and will always come back to me no matter how trivial my questions may be! Thank you for the support!!
Posted 1 year ago
Thanks Ernie for the 5 star review. We work with all our customers to make sure they have the best experience we can offer
Posted 1 year ago
We bought our hot tub a year ago ,and from day one the customer service has been excellent. when we have called with questions they are only too happy to help and give advice ,We recently had a minor issue with the tub and they have simply resolved it with no fuss. This is a genuine great company who provide a quality product and care about their customers . We bought from them following a recommendation and we have not been disappointed. Wouldn't hesitate to recommend Gary and his company.
Posted 1 year ago
Thanks Alan for the review. We consider that customer service is one of the most important parts of our company. Thanks Again
Posted 1 year ago
Always a pleasure to do business with. No hard sell just very pleasant people
Posted 1 year ago
We do a variety of business with Somerset Hot Tubs and have always found them to be decent, honest and lovely people. Garry, the owner, is very knowledgeable about his products and is keen to do his best for his customers which is appreciated. I would highly recomend them
Posted 1 year ago
Garry was very friendly and answered all our concerns. The fitters were great. They took all the rubbish with them and made sure we understood what we had to do before they left. We then had a follow up visit from Garry to check we were clear on chemicals etc. We love our new hot tub. We also bought the Covana insulated roof covering with electric opener which makes it a all weather experience.
Posted 1 year ago
Thanks for the review Jan, great to hear you are enjoying your new hot tub and Covana and were very happy with our service.
Posted 1 year ago
I have recently received delivery of my Vita hot tub via Somerset hot Tubs and have experienced an exceptional service. I have 'toyed' with the idea of a hot tub for the past 3 years and only went in to find out more. Garry ran through numerous options but most importantly gained an understanding of how I would be using the tub before making recommendations, I went ahead and bought that day and due to stock levels took delivery 3 weeks later, tying in with a date to suit myself.
I work in the service industry and am a hard customer to please, Garry and his team exceeded my expectations - I have already recommended 2 friends to Garry.
Posted 1 year ago
Thanks Clare, we try to understand what our customers really need rather than just sell you a hot tub. We can then provide the best advice, and tailor a package for the customer needs.Thanks for the positive review and your custom.
Posted 1 year ago
Somerset Hot Tubs is rated 4.95 based on 43 reviews