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Somerset Hot Tubs Reviews

5.0 Rating 69 Reviews

100 %

of reviewers recommend Somerset Hot Tubs

Company Reviews

5.0

Based on 69 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

01934 412320

Email:

enquiries@somerset-hottubs.co.uk

Location:

Unit 3, MTC Business Park, Oldmixon Crescent,
Weston Super Mare
BS249AY (use BS249AX for satnav)

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Somerset Hot Tubs 5 star review on 24th March 2022

Somerset Hot Tubs 5 star review on 13th March 2022

Somerset Hot Tubs 5 star review on 28th August 2020

Somerset Hot Tubs 5 star review on 28th August 2020

Somerset Hot Tubs 5 star review on 28th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought our Hot Tub from Somerset Hot Tubs 5 1/2 years ago now. We have always relied on Gary and the team, and they have always been helpful and responsive. Unfortunately we recently lost both the main and secondary blowers. Gary came out to replace these and all was well. Bizarrely, the heater failed shortly after Gary left. He was extremely apologetic even though it was nothing to do with him, just bad timing. Nevertheless, he was back on the next working day and replaced the heater element. Can’t fault the service from Somerset Hot Tubs and would recommend anyone to consider Gary and his team for a new hot tub or servicing requirements.”

Posted 2 months ago

“Somerset Hot Tubs are a very professional and experienced company with an excellent knowledge of hot tubs. As an inexperienced hot tub user, they took their time to explain everything I needed to know about running the hot tub and the routine testing requirements with continuing support especially when visiting their showroom for additional chemicals and supplies. I would definitely recommend Somerset Hot Tubs if you are buying a new hot tub or just need support with an existing hot tub.”

Posted 7 months ago

“Having reported that our hot tub had a leak Garry asked a few quick questions then agreed a date and time to visit. He arrived on time and carried some tests and established the most likely causes of the leak. He then emptied the tub as it is a Roto model meaning that the access to most of the plumbing is via the base. Having done this he quickly found the fault and carried out a repair. The tub was refilled and tested to ensure the repair had corrected the fault. So fault both found and cured in the one visit, leaving me a happy customer. Garry's brought all the equipment he needed with him, cleared up after him and gave me an explanation of the fault and what may have caused it. His manner and workmanship throughout was very professional, and I would not hesitate to recommend Somerset Hot Tubs for both Sales and Repairs.”

Posted 11 months ago

“Great after sales service. Nothing a problem and superb advice which was much appreciated 👍”

Posted 1 year ago

“Fantastic from beginning to end and more! Very informative and thorough throughout our purchase and made sure we had the correct hot tub for us. Great customer service that is still going now giving us advice on maintaining a great hot tub!”

Posted 1 year ago

“Very friendly, family oriented business. So happy with my purchase, delivery and instillation. They are always at the end of the phone or emails whenever I need extra help. Thank you. I would highly recommend Somerset Hot tubs.”

Posted 1 year ago

“Our hot tub arrived on the due date and was installed, by Gary, his son Ben and Rich. Very efficient and professional. Full operating instructions were given in a friendly manner and we were left with a fully working unit. We had a failure after five weeks, so after one email out of hours, we had an instant reply and the engineers attended next day, rectified, the problem, under warranty. So we are very pleased with service and recommend Somerset hot tubs, to anyone looking to purchase one.”

Posted 1 year ago

“Great service from Gary at Somerset hot tubs Had a small problem with my cover sent Gary some pics with in six days I had a new cover delivered to my home brilliant service Andy Burnham on Sea”

Posted 1 year ago

“Best place in the South West to buy a hot tub , great selection, great advice,great service, so so happy with our tub !! Go there as a customer but have left as friends , no need to go anywhere else !!”

Somerset Hot Tubs 5 star review on 24th March 2022

Posted 2 years ago

Thanks Martin, for this lovely 5 star review, welcocme to the Somerset Hot Tubs family

Posted 2 years ago

“Excellent service, Garry came and visited to check access to the garden. Although another company said we would need to hire a crane, Garry said there was no need, so saved a lot of money. The delivery men were extremely professional, went through all the care instructions with us. Overall excellent service”

Somerset Hot Tubs 5 star review on 13th March 2022

Posted 2 years ago

Thanks you Alison for this wonderful 5 star review. Enjoy your hot tub.

Posted 2 years ago

“Ordered our hot tub earlier in the year and from day 1 the service support and professionalism has been Brillant…great people and more important our hot tub from being fitted and the quality of the hot tub we are over the moon and have to give Somerset Hot tubs 10/10 and will not use anyone else going forward for hot tub’s”

Posted 2 years ago

“What can we say that has not already been said, from the 1st interest from us to the delivery of our fantastic hottub. Has been 1st class, no hard sell, no pushy aftersales, just pure customer focus and professionalism..we cannot thank them enough, do not go anywhere else...you willnot find better than Somerset Hot Tubs..”

Posted 2 years ago

“We can’t recommend Somerset Hot Tubs highly enough. From the decision making through to the after sales care Gary and Tracey have been knowledgeable and friendly. With the restrictions in place with COVID we were kept informed of delivery schedules The site visit was a “must” and helped us to determine access issues and correct positioning of the tub in the garden. We have and are thoroughly enjoying the tub and wished we’d bought one years ago.”

Posted 2 years ago

“We love our hot tub from Somerset Hot Tubs. Garry and his team are great, very knowledgable, helpful and brilliant at getting back to us with any questions we had even after the tub was installed. We would definitely recommend this company if you need a hot tub.”

Posted 2 years ago

“Excellent service and very knowledgeable. Covered all areas to make sure everything was perfect regardless. Highly recommend. Thank you Somerset Hot Tubs!”

Posted 2 years ago

“Had no idea what hot tub we wanted or much idea of what the difference between hot tubs was. From the very first time i spoke to Garry he was helpful and clear vastly knowledgeable and in no way pushy. He provided lots of advice and options for us which helped us make our decision. He then visited to do a site visit and as the patio was still being built holding onto the tub until we were ready was never a problem and there was no pressure to do anything other than contact him when we were ready. Installation day was similarly seamless and he took the time to explain how everything worked and how to use chemicals etc . The hot tub is absolutely perfect for us and we havent needed any after care service but i am 100% confident that it was be as excellent as the service we have received todate Cannot recommend Somerset Hot Tubs highly enough for a friendly professional service and have already recommended then to a couple of friends”

Posted 2 years ago

“So pleased we chose Somerset Hot Tubs for our first hot tub. Garry and Tracey were so knowledgable and not pushy or hard sell at all. Good family run firm. Lee and Derek the installation team arrived on time and in the pouring rain but didn't complain. Very sleek and efficient installation and very friendly. Definitely recommend this company.”

Posted 2 years ago

“Gary and the team provided great advice and support throughout the purchase and installation of our Hot Tub without fuss. They also kept me fully informed while waiting for the delivery despite the inevitable issues that Covid has caused. Fabulous Tub commissioned as promised on the day it was delivered. - Thank you.”

Posted 3 years ago

“Fantastic after service and ongoing support from Gary and Tracy at Somerset Hot tubs. High quality Spares delivered promptly.”

Posted 3 years ago

“Many thanks to Gary, Tracy and Team for the installation of our Vita Spa Elegance Hot tub with Covana Oasis cover. The whole process went smoothly from start to finish, with every step explained. So very pleased! If you're looking to buy a hot tub then you couldn't choose better than to use Somerset Hot Tubs!”

Posted 3 years ago

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Somerset Hot Tubs is rated 5.0 based on 69 reviews