“Clothing seems to be a higher price point than most, but i do not see the quality or advantage that would lead it to charging more than competitors. Show me why the products should cost more and justify that”
“When the product is good, its good. When it isn't, it REALLY isn't. CS might respond somewhat quickly, but their response is often dismissive and not all their information is clear. Have had numerous items show up defective or damaged and none of them have come across as durable. The concept is amazing, but execution of them is lacking.”
“I want to love Soar, but it has been difficult at times. Sizing is ALL over the place and extremely inconsistent even across similar or same product. I once had an issue where I had a defective item sent to me, and Soar sent the same defective shirt, in the same packaging, back to me not once but TWICE. They then threatened with charging me for shipping if THEY messed up again. That product lasted a year because it's fragile threading was snagged on a deoderant stick. I also paid for expedited shipping on a product, only for it to arrive several days after a standard shipping timeline. I had to fight for a refund on like $8 because they refused to take accountability. The hats are so small they're practically useless. The socks are massive in sizing and come apart almost instantly. I got an Ultra jacket second hand that is suppose to essentially be waterproof, but in a slight drizzle I got socked inside of 5minutes. The singlets are the best out there, however. While their customer service will respond quickly initially, they are difficult to get hold of consistently and often have a condescending tone as if they're annoyed that they have to do their job. I WANT to love them, but they make it difficult. The pricing doesn't match the quality of most products, and especially not the customer service aspect.”
Hi Steven,
I'm sorry to hear that this has been your experience with us thus far. If you email me at farid.s@soarrunning.com I'm sure I can assist you on those items, we would love to resolve this for you.
“I quite enjoy the designs and fit, however for the premium pricing the brand is really lacking in many ways. The website while it looks modern and easy on the eyes, it is quite difficult to understand sizing. It's very sparse with information and which makes it difficult for first time buyers to figure out their right size. Since it is british sizing you must always size up. I'm confused how small brits are, but I am considered quite small in size and waist but I still have to size up to a medium to feel comfortable. For the price, everything arrives in such flimsy packaging. While I'm all for being green, at least show the customers that you care about your pieces you're sending us cause for the price I do not see it. It arrives in flimsy plastic covers and envelopes with loud Soar branding. Why not just announce that there's an expensive product inside the packaging so that it can be stolen? In this day and age, discreet robust packaging would be preferred by customers who can afford these... Are the products really that ground breaking (other than the nice designs - that other brands are almost surpassing) that you should charge what you're charging? I think for now I am enjoying the fad, but I've seen many brands come and go and I think Soar will be one of those that will eventually go in the coming 2-3 years max. There are too many brands to stay loyal or even continue buying Soar.
As an avid runner I am finding that other running brands are also starting to offer similar and even better quality products at the fraction of the price. For example, Bandit and Saysky while I can tell are following Soar's aesthetic are providing better quality products and customer experience.
Finally I would say that many of the Soar pieces I have bought thus far seem to be quite delicate. I feel that the life span of each piece would last 1-2 marathons max. The ones I have worn and tested so far have already started to look a bit too worn and cheap. These are not high performance products, these are fashion running pieces.
So a 3 star would probably make sense for this brand. I mean I would probably still buy some pieces now and then if I find a nice design, but I am not that impressed.
I feel like Tim Soar is a fast fashion designer trying, keyword "trying" to act like he understands runners and their technical needs.”
“Well made products but still difficult to justify price. Design is questionable due to material still soaking up and showing sweat more than a leading competitor that is also cheaper.”
“Trail shorts should really also have front pockets. The mobile phone is bouncing all over and the side pockets though deep down not spread wide which bulks up in volume. One of the most expensive piece of kit from Soar. I have never been disappointed on any other kit except this one. Could really be better for the price.”
“My first purchase from SOAR was the three-season short; after months of trying to find a short that satisfied all my needs, I'd finally found it!
Then, SOAR discontinued it. Having been so impressed with that purchase, however, I bought another product, the run short. Unfortunately, the fit was not nearly as good. The rise was much lower, meaning I couldn't wear it at my actual waist (unlike the three-season short), and the liner brief has very little room for the front junk.
I hope very much that they bring back the three-season short. This time I'll buy ten of them.”
“I really enjoy SOAR - I think the products are innovative and great looking. However, most things are just sized too small. I don't think I am overweight but every top I have ordered I have had to return as they are too tight in the arms (and I have small arms) and too tight across the middle. Even sizing up to an XXL (SOAR is the only brand I have to do this) is still just too small. So frustrating as I really, really want to use SOAR products!”
