“Guys, i bought the running trousers a little over a month ago. I must have used it less then 10 times and it is already falling apart. Very disappointed with the quality of the product, especially given the price!!!”
Hi Manoel,
I'm sorry to see that this has happened. If you contact us at enquiries@soarrunning.com with your order number and these photos we would be more then happy to assist.
“The absolute worst customer service. Your “operations executive” Farid Sousou is an embrassment. Leaving customer service enquires unresponded indefinitely and when I follow up the response is “I’ll see what I can do” with zero additional follow up.”
Hi Michael,
We would like to apologise for this lack of follow up. If you reach out to us we would be more then happy to resolve this for you immediately.
“Customer service is extremely poor. Employees are beyond condescending and rude. I have had nothing but issues ever ordering from Soar. First time I had to send back a defective item for exchange, and you sent me the same exact item. Then threatened me with paying for additional shipping for your mistake. This time I paid extra for faster shipping only for you to send it normally and tell me too bad. Also for being so overpriced you would think the items would last longer than a season.”
