“I bought a little doll highchair from my granddaughter for christmas from smartkidstore. The item came next day and was packaged beautifully. I can’t fault the customer services people team at smartkidstore, I phoned up before making the purchase and the woman on the phone was very polite and helpful. They kept me up to date once I purchased it and I even got a time slot for delivery on the morning of delivery. Thank you smartkidstore for your very good service I will definitely be buying from you again.”
“Brilliant service, very happy with my purchase, the staff were extremely helpful at customer service and very quick delivery. Would highly recommend this company”
“My order arrived very quickly , excellent communication from smart kid store.
My item is beautiful well made I'm very happy and will shop again.Thank you.”
“A brilliant company to deal with, spoke to a lovely lady on the phone, and then placed order online for next day delivery, excellent service and good value will definitely be using smartkidstore again”
Dear Samantha, thank you for reaching out to us and we are sorry that your item did not arrive in time for your daughters birthday. We can see that this item was ordered on the 4th September and the delivery timescale was clearly shown as 3-7 working days. We can see that the courier attempted delivery on Monday the 9th September but you were unavailable and you elected to collect the item from the service point on the 10th September. We do however take all feedback seriously and will work with our IT team to see if we can make the delivery timescales clearer to avoid this happening in the future.
