Dear Amit
Thank you for reaching out to us with your review and we are sorry that you were not happy with the service provided. We can see that the item you ordered was delivered within 4 days of ordering which was well within the timescale provided. We can see that the tracking was placed on your order on Friday 18th June after you placed the order on the 17th June. The tracking was also sent to you via email to the email address on your order. You will also have received a Dpd text with a time slot on the day of delivery but as you were not in the item was delivered to a neighbour on the 21nd June as per the note on the tracking below
Your parcel has been delivered to your neighbour at 29/12, and received by WANGY at 11:04 on Mon 21 Jun 2021
We can see that you have not contacted our customer service team regarding this but if you require further assistance please don't hestiate to contact us at hello@smartkidstore.com.
Kind regards
The Customer Service Team
“Do not do this normally but please please do not purchase from this company.
I purchased a car seat which they ensured me prior to purchasing that it fitted into isofix and non isofix so I brought. Once received we realised that there was no instructions or fitting points for non isofix so I emailed and they sent me videos of how to fit with different make car seats, this obviously didn't work.
It gets worse! The car sear isn't fit for purpose, Sienna is over 11kg and this is supposed to be from 9kg, and the straps do not tighten, they are left hanging around her shoulders so this would be fatal in a car accident.
I have sent them photos and videos of the defects and after them denying that it's to loose agreed to collect and take back (I had less then 2 weeks) they are now refusing myself a refund. I have taken this to trading standards but I wouldn't want any one else's babies in this seat also!”
Dear Chloe Bush
Thank you for your review and we are sorry that you were not happy with the product. The item you purchased is a group 1,2,3 car seat that fits with a isofix fixing or a seat belt. We can see that you had issues fixing it into your car with a seat belt so we sent you some videos to assist, it can be a bit tricky as with any car seat but it does fit perfectly well if you follow the instructions and/or video, The seat is from 9kg upwards but some children may still be too small at this weight. The seat was inspected on return and is how it should be and as tested by the testing agency. The straps do adjust and fit perfectly well. We are not sure about your comments regarding a refund as we can see that your refund was processed as soon as the warehouse had inspected the item after leaving it for the three days as advised. The refund was provided as a gesture of goodwill as the item was exactly as it should be. We are sorry however that you weren't happy with the item.
Kind regards
The Customer Service Team
