“Overall a very good experience with Bicycle Hero. Ordered two items, which were shipped within a day with a tracking number, and arrived to my place in Canada in one week. Items were exactly as described, good packaging and in perfect working order.”
“Bought a shimano octalink BB. Product was defective. I would have ruined my BB threads if I forced it. I tried to return/exchange it. I have not heard from them re return/exchange requests. Over 3 weeks now. Product was shipped from China. Do not buy from these guys.”
“Bought a saddle bag. Good price and fairly good delivery time.
On receipt the bag was somewhat dusty and I wonder about the storage conditions. Not so serious but not great.”
“The products were received nicely and correctly as I ordered. Unfortunately it did take much longer to get them delivered than the promised. I ordered on
July 28, using Standard Post (7~14days). But received the package August 23.”
“My Aero cleat surrounds turned up after a couple of weeks, so a rather long delivery time but as I couldn't find them anywhere else I'm more than happy with the service.”
“I returned a pair of shoes in brand new condition weeks ago and still haven't received a refund. They were quick to communicate when I wanted to return the shoes, and issued me an RA with instructions I followed completely. After the tracking number shows the shoes arrived, I've sent multiple emails about the issue and have not received any communication. Please stay away from BicycleHero.com, they should not be trusted.”
