“Terrible customer service. I was told by the manufacturer of my bicycle light that warranties must go through the seller so I contacted Bicycle Hero. They responded requesting photos of the item and a description of the problem. I promptly sent the requested info and they have not acknowledged my existence since despite multiple progressively frustrated follow-up emails. Any warranty is worthless when you buy from Bicycle Hero, I've been robbed of my replacement product.”
“Ordered 2 bike accessories. All the other web-sites were out of stock. BicycleHero was the only one who could supply. For which I am extremely grateful. :-)
The delivery was not fast but then it was coming from the other side of the world.
Very pleased. Thank you.”
“Thank you probably better if you used Dhl instead of Fed EX There tracking is basic and my item got sent to the Sth island in New Zealand not the Nth island”
“The goods were paid for and a communication was received to say delivery would be within 14 days. Nothing arrived in this period. When I asked to get a refund I was told they would look into it. Two days later I was told the package was in Amsterdam. I repeated I wanted the order cancelled and raised a case with paypal. I received a refund within 2 days. Sure, the prices were low, but delivery speed and communication was so poor I would never use again. Waste of time.”
“I ordered my Deda bike stem on June 28 and received it Aug 1. Communication was poor and I had to contact the company multiple times to obtain a tracking number and to determine if the part was even shipped. I am a DISAPPOINTED CUSTOMER !”
