“The goods arrived a week later than expected and I didn't get an e-mail with a tracing number until I sent an e-mail requesting it. That is the bad bit but that is mainly due to the postal system being very busy at the moment. The good news is that everything arrived extremely well packaged and I am very happy with the quality of the goods I ordered. I am also happy with the range of good available (some goods I bought I have never seen elsewhere) and the price I got them for. Overall very happy.”
“I have ordered 2 framesets from this service and they have arrived within 2 weeks in excellent condition. The customs support is super helpful and responds quickly.”
“You were the only reputable distributor who stocked the particular bicycle light brackets that I was after but charged a decent price and delivered in tact my order. I would have liked a speedier delivery but I opted for the cheaper delivery option so my fault. Thank you.”
“Sent wrong size writing the XXL is like a US XL. Also the return process is a complete joke.
Have to send reminders, delivery confirmations etc. Still no sign if I will get my right order or refund.”
“Will never buy from them again, ordered two items, one was the wrong size, a seat, ordered a medium got a small and the other never showed. It took forever for them to ship and when I finally got half my order I was disappointed that it was totally wrong. So I emailed them, quick reply, then they asked if I could send some photos, ok fair enough but can't take a photo of something that's not there can I. Then their answer was send the seat back but can't replace it because I had already installed it, that's cool but why the hell would I send it back!.
These guys might like riding their bike with no seat but I would find that uncomfortable.
So all i wanted was them to send the missing item and when I asked them too the emails stopped, no reply. Never again.”
