“Garbage shopping experience. They take your money and give no update after the receipt. For items that ships in "2-5 weeks" after that you try to email and get no responses its week nine and still no items or status update after request on week 6. I have escalated the this with paypal.”
“I have now received my purchase, I found your service very good any questions were met with a prompt response, so I thank you for your very good service”
“Received my freehub yesterday. Almost 3 weeks after I ordered it (although Canadian Customs is very very slow). Exactly as I ordered, although I found their pricing higher than others (but they had it in stock).”
“This company is a scam and you will receive nothing. Do not bother ordering. Be prepared to use a charge back since no refund will be issued. 100% trash!”
“Awful. Still waiting. Ordered 25th November.
Told arrive in 10 to 14 days. Feel very upset.
I believe this is a scam.
I have discussed with sister who is a lawyer and we are on the case
Disgusting”
“Item bought on Nov 26th with tracked courier but until today items still not shipped. I tried emailing support at least 4 - 5 times and none got replied. Very poor customer service. If you are unable to fulfil my order, please refund my money.”
“Very happy with the order process and genuine Shimano brake hoods that were impossible to fine for my 14 year old 105s. I'd definitely use this company again.”
“AVOID THIS COMPANY LIKE THE PLAGUE!!!
Totally unprofessional. Order stated 25 days for delivery, but after 60 days I still did not receive my goods, so I emailed and was informed I would receive a reply within 1 day. I did not get a reply after 15 days, so requested my money back and began proceedings against them. At that point and after sending further emails and messages I was informed I would receive a refund within 10 days. Covid is not an excuse for zero communication in 75 days!!! Buy elsewhere. These people need closing down.”
“It has been over 16 business days since I ordered and the package seems to be lost by the airline transport company as it was placed on a flight to Toronto on Nov the 5th for a 13 hour flight and there is no update since Nov the 5th we are now Nov 11”
“14 days out on delivery, three requests for information on status of delivery and nothing but an automatic reply at my first email. Thought I would give them a chance, but regret it now. Sloppy service, at least communication-wise. Still expect to receive my order, which by normal standards should not take more than 4-5 days from Germany tot Netherlands. Disappointed.”
