“Delivery a little slower than predicted, but that wasn't an issue. The light is excellent, and the price is attractive.
(I don't know who made the delivery. When I got home from work one day, it was on the porch.)”
“would of gave 5 stars but both my packages were damage thankfully the items in the boxes was ok products came fast very pleased but take better care on the packages”
“I ordered some shoes, and paid extra to expedite shipping. Over a week went by without any correspondence saying my order had shipped. I filed a ticket requesting status and got no response. My order was subsequently canceled and my money refunded, but no explanation as to why. The help site has invalid SSL certificates, so logging in there is not secure. I will never order anything from bicyclehero again.”
“Terrific service. The parts I needed were not available in the UK, which I thought would be a big problem as all I needed were a couple of rubber washers - without which my floor pump was inoperable. You were able to source the parts for me and they reached me before schedule. I have no fear of using Seewong International or Bicylce Hero in the future and recommend highly.”
“Receive my axxa block kit to sécure my e-bike. good service from Bicycle hero. international shipping to Canada good tracking. Thank you Bicycle hero.”
“Was great to be able to source the Minoura LiveRide LR241 Mini Cycling Trainer White Riser3 for my Birdy 9 gear bike from Bicycle Hero. The trainer arrived within two weeks in good packaging, to the door. Very happy with such a smooth buying experience. Highly recommend.”
“Tried to order a bike stem extension and 3 months later nothing … texted the support team who sent the item again and received in less than 10 days! So don’t delay in contacting them if there is an issue. Their customer service team will respond:)”
“Overall a great experience. I'm based in UK and received the goods in perfect condition and in a very reasonable time frame. Highly recommend for these reasons and also because I was able to source a part that's very hard to find in the UK at the moment.”
“I've emailed them multiple times, and they don't respond at all. My order never arrived.
Also, once I placed the order, I could never see my order in the website, it always displays a coding error.
Terrible! Don't buy from them!”
