“Never received my order, terrible communication and tracking was a dead end. I had to force refund in the end. Should not be allowed to sell internationally online. Buyers beware!!”
“I have been waiting a month and a half now for my order. When I try to check the tracking it loads an error page. I have emailed and was told a ticket was generated but I keep checking and no update. This has been my worst experience with buying online.”
“I have 2 oders, unfortunately 1 did not arrive, tracking shows still in korea pos in transit. order since 19/3/2020 #3300000312.
gave order ticket but cannot log into support site.
email few times no reply.
Please Bicycle Hero, BE A HERO”
As you can see the malay post tracking information, it was delivered after long delay. Because of pandemic, Malaypost works very slow.
*Date / Time Process Office
22 May 2020, 08:29:00 AM Arrive at delivery facility at Kuching Mail Processing Centre
19 May 2020, 02:40:19 PM Item departed to domestic location Kuching Mail Processing Centre MYKULA
19 May 2020, 02:38:19 PM Release from customs clearance (Import) MYKULA
19 May 2020, 09:14:59 AM Clearance by Postal for customs inspection (Import) MYKULA
19 May 2020, 09:13:59 AM Item arrived at MYKULA
06 May 2020, 04:47:00 PM Item en route to MALAYSIA KOREA, REPUBLIC OF
Sorry for that. Because of corona, the shipment was dispatched at the Feb returned. Now we already refunded the returned items and ship the new commercial airlines.
“Never received item ordered. Have not heard from company since 14Apr, they have failed to reply to 3 different requests for information since then. Company ignored my request for refund.”
Your order was retruned to our USA center because of insufficient address. We have treid to contact you but we cannot get any answer. This is your USPS tracking information.
May 18, 2020, 1:34 pm
Delivered, To Original Sender
GARDENA, CA 90248
Your item has been delivered to the original sender at 1:34 pm on May 18, 2020 in GARDENA, CA 90248.
May 17, 2020, 4:01 pm
Arrived at USPS Regional Origin Facility
LOS ANGELES CA DISTRIBUTION CENTER
May 16, 2020
In Transit to Next Facility
May 14, 2020, 11:51 pm
Departed USPS Regional Destination Facility
OAKLAND CA DISTRIBUTION CENTER
May 14, 2020, 4:22 pm
Arrived at USPS Regional Destination Facility
OAKLAND CA DISTRIBUTION CENTER
May 12, 2020, 3:02 am
Departed USPS Regional Facility
MEMPHIS TN DISTRIBUTION CENTER ANNEX
May 11, 2020, 5:26 pm
Arrived at USPS Regional Facility
MEMPHIS TN DISTRIBUTION CENTER ANNEX
April 20, 2020, 1:33 am
Arrived at USPS Regional Origin Facility
LOS ANGELES CA DISTRIBUTION CENTER
April 18, 2020, 10:23 pm
Arrived at USPS Regional Destination Facility
OAKLAND CA DISTRIBUTION CENTER
April 18, 2020, 8:23 am
Departed USPS Facility
CONCORD, CA 94520
April 17, 2020, 1:06 pm
Arrived at USPS Facility
CONCORD, CA 94520
April 17, 2020, 3:58 am
Insufficient Address
CONCORD, CA 94520
April 16, 2020, 12:05 pm
Available for Pickup
PLEASANT HILL, CA 94523
April 16, 2020, 7:33 am
Out for Delivery
PLEASANT HILL, CA 94523
April 16, 2020, 7:22 am
Arrived at Post Office
CONCORD, CA 94520
April 16, 2020, 4:56 am
Departed USPS Regional Facility
OAKLAND CA DISTRIBUTION CENTER
April 16, 2020, 2:03 am
Arrived at USPS Regional Destination Facility
OAKLAND CA DISTRIBUTION CENTER
April 14, 2020, 11:25 pm
Departed USPS Regional Facility
SAN FRANCISCO CA NETWORK DISTRIBUTION CENTER
April 14, 2020, 7:01 pm
Arrived at USPS Regional Facility
SAN FRANCISCO CA NETWORK DISTRIBUTION CENTER
April 14, 2020, 8:09 am
Arrived at USPS Regional Facility
SANTA CLARITA CA DISTRIBUTION CENTER
April 14, 2020, 7:01 am
Departed USPS Regional Facility
LOS ANGELES CA NETWORK DISTRIBUTION CENTER
April 13, 2020, 11:31 pm
Arrived at USPS Regional Origin Facility
LOS ANGELES CA NETWORK DISTRIBUTION CENTER
April 13, 2020, 10:16 pm
Accepted at USPS Origin Facility
GARDENA, CA 90248
April 2, 2020
Pre-Shipment Info Sent to USPS, USPS Awaiting Item
“Good hard to find items in stock for good price. Took a while to get to UK from China but in current circumstances that's understandable. Good communication from seller. Happy transaction would use again if looking for speciation parts unable to find closer to home.”
“I never received this. It was during Covid 19 so I understand that delivery was delayed, but this company took 2 weeks to respond to each email and then I got two emails saying the different things (one that the item had been send and another that I had been refunded). Yet the refund never appeared. I have been ripped off by this terrible service!”
