“Fast shipping, excellent communication and responsiveness to chat online and via email. Price was competitive and product is excellent. Well done all round!
Would highly recommend.”
“Absolute disgrace off a company, sent multiple emails with no response and after waiting a full month had no choice but to get a full refund via PayPal, would highly recommend to avoid at all cost.”
Sorry to delay the delivery. It is still waiting for EU custom clearance in Amsterdam. Because of corona, all traffic is needed extra handling time. We will update the UK local tracking information soon.
Sorry to delay the delivery. Your order is in Amsterdam for EU custom clearance. Because of Corona, the process takes much longer than standard time frame. We will update the DHL tracking information soon.
“The wrong item was sent to me. The packaging is also terrible.ใThis store do not accept replacement and admit mistakes. I have a terrible experience. This store should never be used.”
Sorry for that. Unfortunately the item changed the package. However it is the same as you ordered. And we can accept the returning. Please send us the item to our return office in RMA form.
“I have been very disappointed with your customer service. Please review my email trail. I contacted them probably 6 or so times and never had my questions answered. All I would receive back was a generic response telling me they would respond within 24 hours and I never heard back. Fortunately, the glasses came today and they are fine. Very poor customer service. It is as if they are not really there or concerned.”
Sorry for that. Because of Corona, our team cannot work in full time. A few members are working at the office. Now we are recovered from the impact. We will be back to normal soon.
According to the tracking information, it was delivered. Sorry to delay the delivery. Because of Corona, all traffic was delayed a few weeks. Now EU are recovering from the Corona Damage.
Sorry to delay the delivery. To France, all traffic was delayed for a few weeks. Now we can track it and it seems delivered already. If there were any problem, please contact us.
“Ordered on 20-2-20. Delivery supposed to be "10 - 20 working days."
What a joke! Now 30 workings days later - Nothing except "processing".
I sent an email to the company asking for a refund - automatic response - nothing since.
Sounds like/acts like a SCAM.”
Sorry for that. We already refunded all your payment. AU closed all airway traffic from our Asia warehouse in Korea. So your order held in Airport and retunred to us.
Sorry to delay the delivery. Because of Corona, all items to Japan was returned after long holding at airport. We are reshipping all items to Japan by Express. If you still need it, please contact us. Or we will refund all your payment.
