UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.37

4.4 Rating 8,209 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,209 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

"Excellent communication from company. \r\nArrived in good time,packaged well\r\nWould definitely recommend \ud83d\udc4c "

UK Whitegoods 5 star review on 22nd January 2024

Ms -

"Great service, as always.\r\n\r\nCan I let you know what great service that I have received from Kenneth \u2013 via email this week - and David and Alastair \u2013 in the shop today, the Friday before Xmas.\r\n\r\nI ordered the wrong elements \u2013 my fault - and when I went in this morning to see about getting the correct one, the guys in the shop could not have been more friendly or helpful.\r\nPrior to that, Kenneth was great via email.\r\n\r\nSo Xmas here has been saved and I\u2019ve been saved from a bollocking by my other half.\r\n\r\nI\u2019ve dealt with you guys for over a decade and tell everyone just what a fantastic service you deliver.\r\n\r\nPS.\r\nI was tempted to give 4 stars as the email that I received asking to submit a review started \"Dear Ms -,\"\r\n\r\n"

UK Whitegoods 5 star review on 3rd January 2024

Ms -

"The replacement oven glass catches for our IKEA oven door we\u2019re perfect. Good price. Delivered promptly. Fitted easily. Perfect! (The photo is of the broken catch not the replacement ones!)"

UK Whitegoods

"I needed a replacement oven glass for my Britannia (ILVE) Range cooker (which is now old). \r\nI gave UKW all the information it requested i.e model & serial no etc. I also sent photos. UKW identified the required part and recommended it.\r\nI paid in advance in May 2023. The part was delivered in October. \r\nIt is clearly the wrong part i.e. not for this model. I explained this carefully in writing and with photos.\r\nUKW then wrote that a) it did not understand b) that there was only one part available c) the available part MUST be the right part. That was all nonsense\/untrue. I found an alternative supplier. I am shocked by the firm's instant denials and callous indifference to (1) the facts and (2) the inconvenience caused i.e 5mths delay, aggravation and cost of return carriage."

Verified Customer

"Great communications & service from UK Whitegoods. Fast delivery & exactly the part I was looking for & good value - 5 stars all round. Thank you so much \ud83d\udc4d "

UK Whitegoods 5 star review on 21st September 2023

Ms -

"Part wasn't currently available ubut was placed on order. Delivered on Saturday 5th August. \r\n(sooner than expected) I am really pleased with both part and service "

UK Whitegoods 5 star review on 14th August 2023

Verified Customer

"Very swift. The oven knob parts I asked for were very descriptive and fit perfectly. A very good experience. "

UK Whitegoods

Anonymous

Anonymous // 01/01/2019

Return to All Reviews

Ms -

Verified Buyer

Show Details

“Excellent communication from company. Arrived in good time,packaged well Would definitely recommend 👌”

Helpful Report

Posted 3 months ago

Ms -

Verified Buyer

Show Details

“Great service, as always. Can I let you know what great service that I have received from Kenneth – via email this week - and David and Alastair – in the shop today, the Friday before Xmas. I ordered the wrong elements – my fault - and when I went in this morning to see about getting the correct one, the guys in the shop could not have been more friendly or helpful. Prior to that, Kenneth was great via email. So Xmas here has been saved and I’ve been saved from a bollocking by my other half. I’ve dealt with you guys for over a decade and tell everyone just what a fantastic service you deliver. PS. I was tempted to give 4 stars as the email that I received asking to submit a review started "Dear Ms -,"”

Helpful Report

Posted 4 months ago

UK Whitegoods

Verified Buyer

Show Details

“The replacement oven glass catches for our IKEA oven door we’re perfect. Good price. Delivered promptly. Fitted easily. Perfect! (The photo is of the broken catch not the replacement ones!)”

Helpful Report

Posted 6 months ago

Verified Customer

Verified Buyer

Show Details

“I needed a replacement oven glass for my Britannia (ILVE) Range cooker (which is now old). I gave UKW all the information it requested i.e model & serial no etc. I also sent photos. UKW identified the required part and recommended it. I paid in advance in May 2023. The part was delivered in October. It is clearly the wrong part i.e. not for this model. I explained this carefully in writing and with photos. UKW then wrote that a) it did not understand b) that there was only one part available c) the available part MUST be the right part. That was all nonsense/untrue. I found an alternative supplier. I am shocked by the firm's instant denials and callous indifference to (1) the facts and (2) the inconvenience caused i.e 5mths delay, aggravation and cost of return carriage.”

Helpful Report

Posted 6 months ago

The reply from our side was: No problem, and I saw your "review", thanks for that, I'll keep that in mind given you can't tell me from a blowout what part you need. So goodness knows who your "other supplier" is that can produce this mythical part that you have failed to identify. As I have said, that is the only panel for that cooker in that colour and the part you seem to want you can't buy as a separate part. You asked for an outer door panel, it was a factory order as I told you and took a time to come, as I told you. What you're holding us accountable for is what would appear to be your failure to identify the item required or, an inability to replace the part. I am more than happy to try to help you as I have done, at length across several emails but, to date, you've failed to answer the simple question of what part it is you need from the diagram I sent. Even though that is a factory part that is not returnable we have chosen to accept it and refund you, assuming it is as supplied so I cannot understand your attitude when I've done all I could to help you.

Posted 6 months ago

Ms -

Verified Buyer

Show Details

“Great communications & service from UK Whitegoods. Fast delivery & exactly the part I was looking for & good value - 5 stars all round. Thank you so much 👍”

Helpful Report

Posted 7 months ago

Verified Customer

Verified Buyer

Show Details

“Part wasn't currently available ubut was placed on order. Delivered on Saturday 5th August. (sooner than expected) I am really pleased with both part and service”

Helpful Report

Posted 8 months ago

UK Whitegoods

Verified Buyer

Show Details

“Very swift. The oven knob parts I asked for were very descriptive and fit perfectly. A very good experience.”

Helpful Report

Posted 9 months ago

Verified Customer

Verified Buyer

Show Details

“I enquired about an extra shelf for my new Statesmen standalone cooker. However you didn't stock them. Your representative suggested I speak to Statesmen directly.”

UK Whitegoods 5 star review on 2nd July 2023

Helpful Report

Posted 10 months ago

UK Whitegoods

Verified Buyer

Show Details

“Hi ,I requested a control panel for my electric cooker from your company. Sadly you couldn't supply it, as the price for the part had gone up dramatically from your source. It was worth a try!”

UK Whitegoods 5 star review on 31st May 2023

Helpful Report

Posted 11 months ago

Verified Customer

Verified Buyer

Show Details

“I enquired about an old BEKO fridge freezer that I have, it needs some repair. I received a prompt and accurate answer within 24 hours.”

UK Whitegoods 5 star review on 23rd May 2023

Helpful Report

Posted 11 months ago

Verified Customer

Verified Buyer

Show Details

“Despite advertising a 3-10 day delivery, took 18 days to be delivered. Damaged on arrival. Garbage company - avoid.”

UK Whitegoods 1 star review on 19th May 2023

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to provide us with your feedback on UK Whitegoods. We are very sorry that you faced a delivery delay of 18 days despite advertising an estimated 3-10 day delivery, including bank holidays, and that the product was damaged on arrival. But that will be replaced quickly free of charge.

Posted 11 months ago

Verified Customer

Verified Buyer

Show Details

Author didn't leave any comments.

UK Whitegoods 1 star review on 29th March 2023

Helpful Report

Posted 1 year ago

UK Whitegoods

Verified Buyer

Show Details

“Whitegoods UK are the only place ware I can get my part for my oven,I.e door seal and I would like to say thank you.well done to you .”

UK Whitegoods 5 star review on 29th March 2023

Helpful Report

Posted 1 year ago

Verified Customer

Verified Buyer

Show Details

“The fridge light that was in my fridge stopped working so I searched quite a lot of spare parts sites without success. I managed to find 2possible matches for the light I required, of the only 2 matches uk white goods were 30% cheaper than the other and from the images of the part I was able to be sure that it was a perfect match for the existing, ordering was quick and easy and delivery was very quick. I am reall pleased with my purchase it was an exact match”

UK Whitegoods 5 star review on 28th March 2023

Helpful Report

Posted 1 year ago

Ms -

Verified Buyer

Show Details

“First Class ! Helped to diagnose the problem, answered questions in the hour. Very friendly and knowledgable about products. Purchase thermistor that fixed my fridge freezer. Prices very reasonable (30 % cheaper than competitors). Pleasure to deal with. If only others were more focused on helping the customer, rather than their bottom line. I will definitely be back ! Oh, and a library of information on their forum. Well done ‘UK Whitegoods’.”

UK Whitegoods 5 star review on 15th February 2023

Helpful Report

Posted 1 year ago

Verified Customer

Verified Buyer

Show Details

“I took the advice on the website and contacted them with the make and model of my oven before placing the order. I ordered a glass pane for my oven which arrived well packaged.”

UK Whitegoods 5 star review on 9th February 2023

Helpful Report

Posted 1 year ago

Verified Buyer

Anonymous

Verified Buyer

Show Details

“After an oven case fan, white goods didn't have manufacturers part but offered alternative at half the price. Took fan out of oven to check compatability but found that the bearing screech sound was a lump of hard fat rubbing on fan blade.”

Helpful Report

Posted 1 year ago

UK Whitegoods

Verified Buyer

Show Details

“I had issues with the hinges on my baumatic P960ss electric oven that the door wouldn't seal. I had contacted baumatic spares and was told these where obsolete and that direct to the company. Well UK whitegoods came up with the goods and these are the exact replacement for my oven door. Awesome”

UK Whitegoods 5 star review on 13th January 2023

Helpful Report

Posted 1 year ago

Verified Buyer

Anonymous

Verified Buyer

Show Details

“Needed a door lock for my beko washing machine tried various suppliers and manufacturer themselves with over a month wait. I have 6 children 2 are newborn and almost gave up and buy a new washing machine but found UK white goods who offered a Genuine part, fast service and delivery. Would highly recommend”

UK Whitegoods 5 star review on 29th December 2022

Helpful Report

Posted 1 year ago

UK Whitegoods

Verified Buyer

Show Details

“Given 5 stars mainly for the response in replacing the damaged item I originally ordered...have not yet received yet though,but that could be due to the festive period and postal strikes”

Helpful Report

Posted 1 year ago

Verified Customer

Verified Buyer

Show Details

“I had been search for the cooker spares in Singapore without any success. I found this site and glad to find the part. shipping was ok and affordable. Thank you so much. My cooker is good as new”

UK Whitegoods 5 star review on 2nd December 2022

Helpful Report

Posted 1 year ago

Verified Customer

Verified Buyer

Show Details

“95Jean0498”

UK Whitegoods 4 star review on 15th November 2022

Helpful Report

Posted 1 year ago

Verified Customer

Verified Buyer

Show Details

“The drum paddle arrived as promised and was very easy to fit.”

UK Whitegoods 5 star review on 29th October 2022

Helpful Report

Posted 1 year ago

UK Whitegoods

Verified Buyer

Show Details

“I fitted it as per the instructions - which took ages on my de Dietrich oven... all connected up, I switched it on and the new door switch exploded / flash bang fireball and that was it. Waste of time and money. I had to buy a whole new oven. I got an email asking for a review - hence I've written the truthful account above. Thank you”

UK Whitegoods 1 star review on 26th October 2022

Helpful Report

Posted 1 year ago

Flash bang means live and neutral have met when they shouldn't have.

Posted 1 year ago

Verified Customer

Verified Buyer

Show Details

“I purchased the replacement ball bearings kit and rubber seal for my LG washing machine. Items were competitively priced compared to other sites. As I was not in a rush to have the pieces, I opted for free shipping. These arrived within a week and fitted perfectly. Will definitely be getting other spare parts from them in future, if the need should arise.”

UK Whitegoods 5 star review on 26th October 2022

Helpful Report

Posted 1 year ago

Verified Customer

Verified Buyer

Show Details

“Very prompt response, was able to answer my queries. I ordered Elica Crystal control module kit for my cooker hood and it didn’t come with the required starting capacitor for the cooker fan. I was told by the rep initially that I needed to order a kit which I had. Then I was told I would have to pay additional cost for the capacitor even though had already paid £100 for the kit!!”

UK Whitegoods 2 star review on 26th August 2022

Helpful Report

Posted 1 year ago

Hi Bernard, As per the email response that was sent, you acknowledged you understood: "On that one it's not included as different size capacitors can be used on different productions using the board so, it cannot be included as you'd not know what one to include." Which is logical and sensible. At no point did you ask us about the capacitor that I can see. We cannot be held responsible for what anyone else may or may not have told you.

Posted 1 year ago

Verified Customer

Verified Buyer

Show Details

“Very easy to find replacement on your website, straight to the part, communication excellent, arrived very well packed, in perfect condition, fitted perfectly. Thankyou.”

UK Whitegoods 5 star review on 31st July 2022

Helpful Report

Posted 1 year ago

Verified Customer

Verified Buyer

Show Details

“Hi thank you for locating and identifying the part for my old Hotpoint BWD 20. Thanks for the fast delivery and the good service which will receive 5 stars. Unfortunately for me the part supplied was not the only problem with the washing machine, so I scrapped the washing machine and still have this part left brand new. Rgds Mark.”