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Sherpa Adventure Gear Reviews

4.7 Rating 1,493 Reviews

94 %

of reviewers recommend Sherpa Adventure Gear

Company Reviews

Product Reviews

4.7

Based on 1,493 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Sherpa Adventure Gear 5 star review on 29th March 2024

Timothy McElhannon

Sherpa Adventure Gear 5 star review on 9th March 2024

Sherpa Adventure Gear 5 star review on 19th January 2024

Sherpa Adventure Gear 5 star review on 8th January 2024

Sherpa Adventure Gear 5 star review on 26th October 2023

Sherpa Adventure Gear 5 star review on 29th September 2023

Sherpa Adventure Gear 5 star review on 18th September 2023

16

Anonymous

Anonymous // 01/01/2019

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“I did not recieve this item. Customer service was not very helpful and I would like to receive a refund for this order. I have no receipt on my account but the representative said he couldn't do anything about it. I will not give a positive review until I have some recompense.”

Posted 3 months ago

Hi, Thank you for taking the time to leave a review - I can only apologise you were able to order an item which was out of stock, this has now been refunded and should be showing in your account soon if not already., Thanks, Laura

Posted 3 months ago

“I am very disappointed because the jacket does not match the images on the site: the logo at the top of the collar is different the zip puller is not in Tibetan colors and so it was better when we could buy in kathmandu, I will never order online from a lying site again. bye”

Posted 4 months ago

“I habe Send it Back. Sorry . It was not the Form for me .”

Posted 6 months ago

Hi, Thank you for taking the time to leave a review - I am sorry to hear your wasn't the right shape for you. If you have any more feedback or details regarding this we would really appreciate hearing from you. Thanks, Laura

Posted 6 months ago

“Das erhaltene Rolpha Jacket hat leider folgende 3 Mängel: 1. Reissverschluss unsauber vernäht 2. Reissverschluss wellig eingenäht, damit schwer zu schließen 3. Aufhänger ist an einer Seite lose bzw nicht eingenäht. Nicht aufhängbar somit. Ich bitte daher um Zusendung eines Retourenlabel”

Posted 6 months ago

Vielen Dank für Ihre Bewertung. Es tut mir leid, dass Sie mit Ihrem Kauf nicht vollständig zufrieden waren. Ich kann sehen, dass meine Kollegin Debby dieses Problem per E-Mail für Sie gelöst hat. Mit freundlichen Grüße, Laura

Posted 6 months ago

“I order two items and only had one delivered. I wrote to you about this and have had no reply. I was looking at ordering some Christmas gifts from you but I will now be looking elsewhere.”

Posted 6 months ago

Hi Steven, Thank you for taking the time to leave your review. I can only apologise you did not receive a response, I have checked through our system and sadly we did not receive your email. I can confirm an email was sent to the address we have on your order, apologising and explaining the item you ordered which was not dispatched was out of stock. We are looking to resolve this issue in our online store as quickly as possible. Thanks, Laura

Posted 6 months ago

“I'm still trying to find out where it's at and you want reviewa?? Ordered on 08/25 today is 09/21 still haven't received it. I did receive the t-shirt that was part of the order but no vest. Tried to call, never got through, emailed and so far, no response. You did however remember to charge me. Sherpa, can we get this resolved?”

Posted 7 months ago

Hi Phil, Thank you for taking the time to leave this review - I can only apologise that you were not notified sooner in regards to the vest being out of stock. My colleague Brenda has refunded this for you. We can only apologise for the time taken to resolve your issue and thank you for your patience with this. Thanks, Laura

Posted 7 months ago

“Received the wrong order and have had no success in fixing the issue. I’ve reached out multiple times with no success. Very disappointed.”

Posted 7 months ago

Hi, Thank you for getting in touch - I am very sorry to hear you have not had a response, I have asked my Colleague Brenda to reach out to you, so we can put this right. Thanks, Laura

Posted 7 months ago

“Disappointed. I bought this skort (skirt and shorts in one) to wear on a long hike in hot weather. I thought that I would have good movement and that the shorts part would be comfortable and help to prevent any chafing. Unfortunately the shorts part of the garment did not stay in place and the legs just kept riding upwards. So I had a big lump of uncomfortable fabric right where I didn't need it. If I hadn't worn them I would have sent them back. However it was all too late and I didn't know that was going to be the outcome until I wore the item. Not recommended for hiking or indeed anything other than sitting in a chair!”

Posted 7 months ago

“I ordered 3 t-shirts from Sherpa. After I ordered, they emailed me saying they could only give me two, as one was out of stock. It has been over 2 weeks now since I ordered them and still have not received the products I ordered. Instead, I received two packages that were addressed to me but were not the things I ordered, they were someone else’s. Now Sherpa has asked me to ship those packages for them but I still have not received mine or been refunded. I just wanted 2 t-shirts and instead it’s turned into a major inconvenience.”

Posted 7 months ago

Hi Jake - thank you for taking the time to leave your feedback - I can only apologise there were issues in delivering your order and we have spoken as a team to try and prevent any issues like this arising again. I can see your delivery of the correct items has been sent overnight to you and has been delivered. Should you have any issues or need any further assistance please do get in touch with the customer services team and we will do our best to help. Thanks, Laura

Posted 7 months ago

“Bestelltes Shirt ist noch nicht angekommen”

Posted 7 months ago

“Customer service is the worst of any company I've ever shopped with. I've reached out three times via email and the contact us form and another time directly by email to Brenda Osborne over the course of 4 weeks and never received a reply. Also, they cancelled half the items in my order saying they are out of stock and yet those same items in the same size are still showing availability online 11 days later. And the men's size chart online is completely wrong. No man size L has a 40 inch neck and 32 inch chest. My emails asking for an accurate size chart went unanswered.”

Posted 8 months ago

Hi, Thank you for taking the time to leave this review. I can only apologise you were able to order an item which is not in stock. We are currently experiencing issues in the communications between our system and our website. We are trying to resolve this as swiftly as possible and appreciate your patience in the meantime. I have passed the information regarding the sizing guide over to our web team to have these corrected. Thanks, Laura

Posted 7 months ago

“Well, I ordered this item but then got a message that it was not available. Online still shows it available in this color and size. Today I was prompted to review the item so sending in a review. Luckily, my local retail store had one in a different color.”

Posted 8 months ago

Hi, Thank you for taking the time to leave this review. I can only apologise you were able to order an item which is not in stock. We are currently experiencing issues in the communications between our system and our website. We are trying to resolve this as swiftly as possible and appreciate your patience in the meantime. Thanks, Laura

Posted 8 months ago

“Everytime I order from them I get a confirmation on my order then just when the item is due to arrive I get an email stating my item is no longer available. Very frustrating try keeping your website updated, it's really not rocket science”

Posted 8 months ago

Hi, Thank you for taking the time to leave this review. I can only apologise that you have experienced this issue whilst shopping with us, I can understand how frustrating that must be. I have forwarded this information over to our logistics department and we will be looking to resolve this issue swiftly. Thanks, Laura

Posted 8 months ago

“Skirt arrived damaged with a large hole where to skits meets the waistband. It obviously hasn’t been checked before sending meaning I had to go through the hassle of sending it back. Now awaiting the refund.”

Posted 9 months ago

Hi, Thank you for taking the time to leave this review, I am sorry to hear of the damage to the garment on delivery, this is not the quality we know you expect from us and can understand how frustrating it is that we haven't met expectations. My colleague Morgan has refunded this order for you and the funds should be with you soon. Thanks,

Posted 9 months ago

“Sizes were US sizes and not UK. This was not clear at all. Returned item on 9th June, it had arrived and process on the 14th June, yet 6 working days later I am still waiting for the refund”

Posted 10 months ago

Hi Claire, Thank you for taking the time to leave this review. I am sorry to hear you struggled with the sizing of our products - my colleague Morgan has sent you an email to outline the steps we have made to put things right and your refund has been pushed through today so should be with you in the next few working days. Kind Regards, Laura

Posted 10 months ago

“Wann erhalte ich die Gutschrift für den zurückgesendeten Artikel?”

Posted 10 months ago

“Betr.: Auftrag erteilt für Sherpa Adventure Gear #SHE3000001027 Reinhildis Schilling Fr., 14. Apr., 17:45 (vor 10 Tagen) an Sherpa Hallo! Die Jacke ist vor wenigen Minuten angekommen. Sehr gute Qualität! ABER: Sie ist mir leider zu groß. Ich möchte Sie gerne umtauschen gegen das gleiche Modell in Größe M. Bitte senden Sie mir ein Retourenlabel zum Ausdrucken zu. Mit freundlichen Grüßen Reinhildis Schilling Auf diese Mail habe ich bisher keine Antwort erhalten. Ich möchte die Jacke gerne umtauschen in Größe M. weil mir L zu groß ist. Ich erwarte eine schnelle Antwort. Mit freundlichen Grüßen Reinhildis Schilling”

Posted 1 year ago

Hallo, Darf ich Ihnen danken, dass Sie die Bewertung geschrieben haben. Es tut mir leid dass wir Ihre erste E-Mail nicht erhalten haben und für unsere verspätete Antwort. Ich konnte sehen, dass meine Kollegin Morgan es für Sie gelöst hat. Sie wird die Rücksendung für Sie im Auge behalten. Wenn Sie in Zukunft Hilfe benötigen, wenden Sie sich bitte wieder an Morgan und sie hilft Ihnen gerne weiter. Vielen Dank Laura

Posted 1 year ago

“I am being asked to review a product that still has not arrived. Tried to click on contact us, and it is a broken link. Please contact me”

Posted 1 year ago

“This shirt doesn’t have the kangaroo pocket pictured. When I wrote for help, the customer service agent said she couldn’t find the item on their own website. I sent her the link and still haven’t heard back. Very disappointed. (I also got another completely wrong item in the same order.)”

Posted 1 year ago

Hello Thank you for taking the time to leave us a review. We are sorry that you are not happy with the service that you have received. As your review has come through to the UK team, I have reached out to my colleague in the US, she will get in touch via email as soon as possible. Please accept our apologies for the mistakes on your order and hope this is fixed for you as soon as possible. Kind Regards Michelle

Posted 1 year ago

“Well after waiting for a month I was told the pants I ordered were unavailable. I was told by Brenda Osborn that the pants would be restocked in a week. I waited. Then a box finally arrived a month and two weeks later, but no pants. Then I was told again that the pants would be sent to me by Brenda. A week went by and I received a email from her saying the pants have sold out and I would be refunded my money. Quite the disappointing experience.”

Posted 1 year ago

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Sherpa Adventure Gear is rated 4.7 based on 1,493 reviews