Set Up a Company Reviews

Name: Set Up a Company
Rating: 4.75

4.8 Rating 129 Reviews

94 %

of reviewers recommend Set Up a Company

Company Reviews

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4.8

Based on 129 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

0203 657 4730

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Anonymous

Anonymous // 01/01/2019

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“Perfect collaboration! Best solution.”

Helpful Report

Thank you and a pleasure. The Set up a Company Team

“Set up a company did a good job of forming my limited company, and I cant fault them in any way for the service they offer, so why am I rating at Acceptable? Well unfortunately during the process of me entering all of the relevant details in their portal I had constant Bad Gateway (502) timeout errors etc. which made entering these details tedious and much more time consuming then it should have been.”

Helpful Report

Hi Anonymous, Thank you for providing us with feedback. We are sorry to hear you experienced server issues when forming your company with us. Our IT team have investigated the problem and have been unable to replicate the issue. We will continue to monitor our systems and ensure there are no further issues. We hope everything is going well with your business, and we would be happy to discuss any more comments you have or if there is anything we can help you with. The Set Up a Company Team

“The initial setup process was easy to follow and allowed you to get started pretty quickly. Following on from that though the benefit and support has been limited and almost non existent. I was attempting to get myself VAT registered and had to chase to find out what was happening and have still not had this resolved through the process. To the point that I will be using another service to support this.”

Helpful Report

Hi Trevor, Thank you for providing your comments here. We apologize for the issues you've experienced with our services; and made sure to review the details you've mentioned above. We hope everything is going well with your business, and we would be happy to discuss any more comments you have or if there is anything we can help with. The Set up a Company Team

“After ordering the new company and that order confirmed and payment made, I heard nothing and therefore had to chase by telephone yesterday. This is a simple enough process and it should not have been necessary for me to follow up. However, having chased, the company was formed and registered within 24 hours.”

Helpful Report

Hi Martyn, Thank you for your feedback. We are sorry to hear you didn't receive a follow up after making your order with us. We will look into our processes and check where we can improve. If you have any further questions please do not hesitate to contact us and we will be happy to assist. All the best The Set Up a Company Team

“The service was good, a bit expensive for the extras and some info a bit confusing, but the customer service really good. The disappointing thing is when it came to stopping the service. They asked me for a review asap but I knew I should have waited. I looked into my account today (7 months after cancelling) and the auto-renew for the services were still active. Deleted my card details and the auto-renew. Good thing I checked or they might have taken my money. They told me everything was done and cancelled.”

Helpful Report

Hi, Thank you for your feedback. We are happy you received great customer service but sorry to hear you had issues with our auto renewal service. If you are still having issues or have any further questions please do not hesitate to contact us and we will be happy to assist. All the best The Set Up a Company Team

“I paid for a VAT registration service only to discover two weeks later that it had not been submitted at your end. Secondly, I have received other redirected mail from other companies on your system which I have since returned to sender. Not good if vital information is getting sent to the wrong companies and mislaid. Thirdly, I received a call to advise me that a parcel had arrived a whole week earlier. We are a engineering company and offer a 24/7 service to our customers and therefore may need spares the next day. We need to notified immediately when a parcel arrives not a week later. I am still looking to appoint an accountant for my business but not entirely convinced of your commitment and service. How can you improve this and provide me with the reassurance of all of the above? Kind regards Tahir Alam (Cool energy solutions)”

Helpful Report

Hi Tahir, Thanks for providing us with your thoughts and comments. We apologize for the issues you've experienced here, and I would very much like to assure you that this has been reviewed by us and these issues will not be experienced again. We thank you for letting us know about this. We would be very keen to discuss this in further detail, if you would like us to do so. Please do notify us if there is anything we can help with. Best regards, The Set up a Company Team

“The service is so basic, just filling a form for you and no advice whatsoever. Just a ploy to get you to buy their "real" packages”

Helpful Report

Hi Anonymous, Thank you for providing us with feedback. We are sorry to hear you didn't have a great experience with our online order process and you didn't find enough information on our website. We strive to make our online experience simple and informative for all of our customers. If you have any questions about the order process or about company formation process do not hesitate to contact us: Email: info@setupacompany.co.uk Tel: +44 203 657 4730 The Set Up a Company Team

“The company false advertises on forums, and when confronted with this they simple stop replying on social media after messages are shown as read ... Really trust a company who feels its good business to lie then stop replying”

Helpful Report

Hi John, Thank you for your feedback. We are sorry to hear you had problems getting answers from us about adverts posted on forums. The company recently change ownership and information about these adverts weren't brought to our attention. We will look into this and continue to improve our customer service. All the best The Set Up a Company Team

“Exceptionally poor customer service. About two months after becoming their customer, we received an email about unsupported mail arriving for our company. We had to purchase mail forwarding service in order to receive this and subsequent mails. A month later, we still hadn't received the said mail despite being reassured by Chris that our mails had been forwarded. Out of curiosity, we logged into their online portal and discovered to our dismay that Set up A Company was indeed redirecting our mails but to a London address we never gave them. Further investigation showed that they had in error inserted our previous mail redirection company's address when setting up our account. After bringing this to their notice, this was promptly rectified and apology tendered. Consequently, despite not receiving the mail, we indirectly found out who it was from when we received a huge fine from Companies House. Needless to say that was the first mail that was correctly forwarded. Our informal and formal complaints to this end, were met with further reassurances by Chris of a full and satisfactory resolution. However, it's Christmas and we still haven't received the said "unauthorized mail", nor has our complaint been taken seriously. In fact, four months on, as a result of their incompetence, we are still saddled with the said fine and still feel hard done by.”

Helpful Report

Set Up a Company is rated 4.8 based on 129 reviews