"I have to say that Scan's help and support have been superior to any I have received in the past. What looked like a very expensive failure was resolved in a few days, but there is a longer story to tell.\r\n\r\nMy wife's desktop computer was very old and giving ever-more-frequent problems, so we decided we should build a new one. It was 15 years since we last built a computer, so we needed some help. Scan seemed an obvious place to start as we had bought from them before.\r\n\r\nAll the people I had contact with at Scan left a very favourable impression, so it would not be right to single out individuals.\r\n\r\nI used their \"on-line chat\" facility. Scan helped me choose compatible components, gave me an opportunity to review my choices and then set up my chosen payment method. It was a Friday. Next-day delivery is the default, even at weekends, but we were away from home that weekend, so the delivery took place on the Monday, by DPD.\r\n\r\nBeing somewhat jealous of my wife's new PC, I decided to update mine, too, and went through the same procedure, but before my new PC was built, we decided to upgrade the graphics card in my wife's new PC. This meant I had to return one graphics card to Scan and buy a more powerful card. That went smoothly and PayPal sent me notification of a refund from Scan only two days later. On fitting the new graphics card, we found we had to move one of the internal cables so that it didn't interfere with the fans on the new card. I tried to remove a connector from the motherboard in order to re-position the cable.\r\n\r\nThen catastrophe stuck!\r\n\r\nThe connector broke in my hand. It was connecting the IO front panel to the motherboard. This was definitely a problem I couldn't solve on my own. Although it sounds trite, Scan were once again brilliant. First, they said they would get a new front panel from the manufacturer and that I should discuss the possibility of damage to the motherboard with another department. However, I didn\u2019t do that because we had managed to extract the remaining piece of the connector from the motherboard and assumed it would be OK.\r\n\r\nNevertheless, I received a phone call from Scan about the motherboard. (This is something that really did impress me about Scan's support. How often do you get proactive support from a supplier?) I learned that those connectors are quite a tight fit, and great care is required to remove them, but it seemed that the motherboard would probably be undamaged.\r\n\r\nI didn't need to buy monitors, mice, keyboards etc., as we could use those we already had.\r\n\r\nThe systems we ended up with...\r\n\r\n========================================\r\n\r\nMy wife's gaming\/home\/office PC (Fully compatible with Windows 11):\r\n\r\nCase\r\nCorsair 4000D Airflow Tempered Glass Mid-Tower ATX\r\n\r\nPower supply unit\r\nCorsair RM850x 850 Watt\r\n\r\nMotherboard\r\nASUS ROG STRIX X570-F GAMING\r\n\r\nCentral processor (CPU)\r\nAMD Ryzen 7 5800X\r\n\r\nRandom access memory (RAM)\r\n16GB (fast 3600MHz)\r\n\r\nStorage, solid state disc (SSD)\r\n1TB WD Black SN850, M.2 (2280) PCIe 4.0 (x4)\r\n\r\nGraphics card\r\nRTX 3070\r\n\r\n========================================\r\n\r\nMy own powerful home\/office PC (Fully compatible with Windows 11):\r\n\r\nCase\r\nCorsair 4000D Airflow Tempered Glass Mid-Tower ATX\r\n\r\nPower supply unit\r\nCorsair RM750x 750 Watt\r\n\r\nMotherboard\r\nMSI Intel B660 PRO B660-A DDR4 ATX\r\n\r\nCentral processor (CPU)\r\nIntel Core i7 12700F 12 Core Alder Lake CPU\r\n\r\nRandom access memory (RAM)\r\n16GB (2x8GB) Corsair DDR4 Vengeance LPX Black\r\n\r\nStorage, solid state disc (SSD)\r\n2TB WD Black SN850, M.2 (2280) PCIe 4.0 (x4\r\n\r\nGraphics card\r\nMSI NVIDIA GeForce GT 1030 AERO ITX OC 2GB\r\n\r\n========================================\r\n\r\nExternal peripheral (DVD reader\/writer):\r\nASUS LITE External Slimline DVD x8 Re-Writer USB\r\n\r\n========================================"
"I have to say that Scan's help and support have been superior to any I have received in the past. What looked like a very expensive failure was resolved in a few days, but there is a longer story to tell.\r\n\r\nMy wife's desktop computer was very old and giving ever-more-frequent problems, so we decided we should build a new one. It was 15 years since we last built a computer, so we needed some help. Scan seemed an obvious place to start as we had bought from them before.\r\n\r\nAll the people I had contact with at Scan left a very favourable impression, so it would not be right to single out individuals.\r\n\r\nI used their \"on-line chat\" facility. Scan helped me choose compatible components, gave me an opportunity to review my choices and then set up my chosen payment method. It was a Friday. Next-day delivery is the default, even at weekends, but we were away from home that weekend, so the delivery took place on the Monday, by DPD.\r\n\r\nBeing somewhat jealous of my wife's new PC, I decided to update mine, too, and went through the same procedure, but before my new PC was built, we decided to upgrade the graphics card in my wife's new PC. This meant I had to return one graphics card to Scan and buy a more powerful card. That went smoothly and PayPal sent me notification of a refund from Scan only two days later. On fitting the new graphics card, we found we had to move one of the internal cables so that it didn't interfere with the fans on the new card. I tried to remove a connector from the motherboard in order to re-position the cable.\r\n\r\nThen catastrophe stuck!\r\n\r\nThe connector broke in my hand. It was connecting the IO front panel to the motherboard. This was definitely a problem I couldn't solve on my own. Although it sounds trite, Scan were once again brilliant. First, they said they would get a new front panel from the manufacturer and that I should discuss the possibility of damage to the motherboard with another department. However, I didn\u2019t do that because we had managed to extract the remaining piece of the connector from the motherboard and assumed it would be OK.\r\n\r\nNevertheless, I received a phone call from Scan about the motherboard. (This is something that really did impress me about Scan's support. How often do you get proactive support from a supplier?) I learned that those connectors are quite a tight fit, and great care is required to remove them, but it seemed that the motherboard would probably be undamaged.\r\n\r\nI didn't need to buy monitors, mice, keyboards etc., as we could use those we already had.\r\n\r\nThe systems we ended up with...\r\n\r\n========================================\r\n\r\nMy wife's gaming\/home\/office PC (Fully compatible with Windows 11):\r\n\r\nCase\r\nCorsair 4000D Airflow Tempered Glass Mid-Tower ATX\r\n\r\nPower supply unit\r\nCorsair RM850x 850 Watt\r\n\r\nMotherboard\r\nASUS ROG STRIX X570-F GAMING\r\n\r\nCentral processor (CPU)\r\nAMD Ryzen 7 5800X\r\n\r\nRandom access memory (RAM)\r\n16GB (fast 3600MHz)\r\n\r\nStorage, solid state disc (SSD)\r\n1TB WD Black SN850, M.2 (2280) PCIe 4.0 (x4)\r\n\r\nGraphics card\r\nRTX 3070\r\n\r\n========================================\r\n\r\nMy own powerful home\/office PC (Fully compatible with Windows 11):\r\n\r\nCase\r\nCorsair 4000D Airflow Tempered Glass Mid-Tower ATX\r\n\r\nPower supply unit\r\nCorsair RM750x 750 Watt\r\n\r\nMotherboard\r\nMSI Intel B660 PRO B660-A DDR4 ATX\r\n\r\nCentral processor (CPU)\r\nIntel Core i7 12700F 12 Core Alder Lake CPU\r\n\r\nRandom access memory (RAM)\r\n16GB (2x8GB) Corsair DDR4 Vengeance LPX Black\r\n\r\nStorage, solid state disc (SSD)\r\n2TB WD Black SN850, M.2 (2280) PCIe 4.0 (x4\r\n\r\nGraphics card\r\nMSI NVIDIA GeForce GT 1030 AERO ITX OC 2GB\r\n\r\n========================================\r\n\r\nExternal peripheral (DVD reader\/writer):\r\nASUS LITE External Slimline DVD x8 Re-Writer USB\r\n\r\n========================================"
"I have to say that Scan's help and support have been superior to any I have received in the past. What looked like a very expensive failure was resolved in a few days, but there is a longer story to tell.\r\n\r\nMy wife's desktop computer was very old and giving ever-more-frequent problems, so we decided we should build a new one. It was 15 years since we last built a computer, so we needed some help. Scan seemed an obvious place to start as we had bought from them before.\r\n\r\nAll the people I had contact with at Scan left a very favourable impression, so it would not be right to single out individuals.\r\n\r\nI used their \"on-line chat\" facility. Scan helped me choose compatible components, gave me an opportunity to review my choices and then set up my chosen payment method. It was a Friday. Next-day delivery is the default, even at weekends, but we were away from home that weekend, so the delivery took place on the Monday, by DPD.\r\n\r\nBeing somewhat jealous of my wife's new PC, I decided to update mine, too, and went through the same procedure, but before my new PC was built, we decided to upgrade the graphics card in my wife's new PC. This meant I had to return one graphics card to Scan and buy a more powerful card. That went smoothly and PayPal sent me notification of a refund from Scan only two days later. On fitting the new graphics card, we found we had to move one of the internal cables so that it didn't interfere with the fans on the new card. I tried to remove a connector from the motherboard in order to re-position the cable.\r\n\r\nThen catastrophe stuck!\r\n\r\nThe connector broke in my hand. It was connecting the IO front panel to the motherboard. This was definitely a problem I couldn't solve on my own. Although it sounds trite, Scan were once again brilliant. First, they said they would get a new front panel from the manufacturer and that I should discuss the possibility of damage to the motherboard with another department. However, I didn\u2019t do that because we had managed to extract the remaining piece of the connector from the motherboard and assumed it would be OK.\r\n\r\nNevertheless, I received a phone call from Scan about the motherboard. (This is something that really did impress me about Scan's support. How often do you get proactive support from a supplier?) I learned that those connectors are quite a tight fit, and great care is required to remove them, but it seemed that the motherboard would probably be undamaged.\r\n\r\nI didn't need to buy monitors, mice, keyboards etc., as we could use those we already had.\r\n\r\nThe systems we ended up with...\r\n\r\n========================================\r\n\r\nMy wife's gaming\/home\/office PC (Fully compatible with Windows 11):\r\n\r\nCase\r\nCorsair 4000D Airflow Tempered Glass Mid-Tower ATX\r\n\r\nPower supply unit\r\nCorsair RM850x 850 Watt\r\n\r\nMotherboard\r\nASUS ROG STRIX X570-F GAMING\r\n\r\nCentral processor (CPU)\r\nAMD Ryzen 7 5800X\r\n\r\nRandom access memory (RAM)\r\n16GB (fast 3600MHz)\r\n\r\nStorage, solid state disc (SSD)\r\n1TB WD Black SN850, M.2 (2280) PCIe 4.0 (x4)\r\n\r\nGraphics card\r\nRTX 3070\r\n\r\n========================================\r\n\r\nMy own powerful home\/office PC (Fully compatible with Windows 11):\r\n\r\nCase\r\nCorsair 4000D Airflow Tempered Glass Mid-Tower ATX\r\n\r\nPower supply unit\r\nCorsair RM750x 750 Watt\r\n\r\nMotherboard\r\nMSI Intel B660 PRO B660-A DDR4 ATX\r\n\r\nCentral processor (CPU)\r\nIntel Core i7 12700F 12 Core Alder Lake CPU\r\n\r\nRandom access memory (RAM)\r\n16GB (2x8GB) Corsair DDR4 Vengeance LPX Black\r\n\r\nStorage, solid state disc (SSD)\r\n2TB WD Black SN850, M.2 (2280) PCIe 4.0 (x4\r\n\r\nGraphics card\r\nMSI NVIDIA GeForce GT 1030 AERO ITX OC 2GB\r\n\r\n========================================\r\n\r\nExternal peripheral (DVD reader\/writer):\r\nASUS LITE External Slimline DVD x8 Re-Writer USB\r\n\r\n========================================"
"I have to say that Scan's help and support have been superior to any I have received in the past. What looked like a very expensive failure was resolved in a few days, but there is a longer story to tell.\r\n\r\nMy wife's desktop computer was very old and giving ever-more-frequent problems, so we decided we should build a new one. It was 15 years since we last built a computer, so we needed some help. Scan seemed an obvious place to start as we had bought from them before.\r\n\r\nAll the people I had contact with at Scan left a very favourable impression, so it would not be right to single out individuals.\r\n\r\nI used their \"on-line chat\" facility. Scan helped me choose compatible components, gave me an opportunity to review my choices and then set up my chosen payment method. It was a Friday. Next-day delivery is the default, even at weekends, but we were away from home that weekend, so the delivery took place on the Monday, by DPD.\r\n\r\nBeing somewhat jealous of my wife's new PC, I decided to update mine, too, and went through the same procedure, but before my new PC was built, we decided to upgrade the graphics card in my wife's new PC. This meant I had to return one graphics card to Scan and buy a more powerful card. That went smoothly and PayPal sent me notification of a refund from Scan only two days later. On fitting the new graphics card, we found we had to move one of the internal cables so that it didn't interfere with the fans on the new card. I tried to remove a connector from the motherboard in order to re-position the cable.\r\n\r\nThen catastrophe stuck!\r\n\r\nThe connector broke in my hand. It was connecting the IO front panel to the motherboard. This was definitely a problem I couldn't solve on my own. Although it sounds trite, Scan were once again brilliant. First, they said they would get a new front panel from the manufacturer and that I should discuss the possibility of damage to the motherboard with another department. However, I didn\u2019t do that because we had managed to extract the remaining piece of the connector from the motherboard and assumed it would be OK.\r\n\r\nNevertheless, I received a phone call from Scan about the motherboard. (This is something that really did impress me about Scan's support. How often do you get proactive support from a supplier?) I learned that those connectors are quite a tight fit, and great care is required to remove them, but it seemed that the motherboard would probably be undamaged.\r\n\r\nI didn't need to buy monitors, mice, keyboards etc., as we could use those we already had.\r\n\r\nThe systems we ended up with...\r\n\r\n========================================\r\n\r\nMy wife's gaming\/home\/office PC (Fully compatible with Windows 11):\r\n\r\nCase\r\nCorsair 4000D Airflow Tempered Glass Mid-Tower ATX\r\n\r\nPower supply unit\r\nCorsair RM850x 850 Watt\r\n\r\nMotherboard\r\nASUS ROG STRIX X570-F GAMING\r\n\r\nCentral processor (CPU)\r\nAMD Ryzen 7 5800X\r\n\r\nRandom access memory (RAM)\r\n16GB (fast 3600MHz)\r\n\r\nStorage, solid state disc (SSD)\r\n1TB WD Black SN850, M.2 (2280) PCIe 4.0 (x4)\r\n\r\nGraphics card\r\nRTX 3070\r\n\r\n========================================\r\n\r\nMy own powerful home\/office PC (Fully compatible with Windows 11):\r\n\r\nCase\r\nCorsair 4000D Airflow Tempered Glass Mid-Tower ATX\r\n\r\nPower supply unit\r\nCorsair RM750x 750 Watt\r\n\r\nMotherboard\r\nMSI Intel B660 PRO B660-A DDR4 ATX\r\n\r\nCentral processor (CPU)\r\nIntel Core i7 12700F 12 Core Alder Lake CPU\r\n\r\nRandom access memory (RAM)\r\n16GB (2x8GB) Corsair DDR4 Vengeance LPX Black\r\n\r\nStorage, solid state disc (SSD)\r\n2TB WD Black SN850, M.2 (2280) PCIe 4.0 (x4\r\n\r\nGraphics card\r\nMSI NVIDIA GeForce GT 1030 AERO ITX OC 2GB\r\n\r\n========================================\r\n\r\nExternal peripheral (DVD reader\/writer):\r\nASUS LITE External Slimline DVD x8 Re-Writer USB\r\n\r\n========================================"
