Salons Direct Reviews

3.80 Rating 10 Reviews
70% of reviewers recommend Salons Direct
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"Have you used salon direct a few times and had been happy with items. Until I paid out £66 on a pair of neck trimmers that was so cheaply and Badly made. I contact them salon direct and explain the situation they said unless they’re broken I couldn’t return them I said they were unacceptable to use in a salon. I use them for 30 seconds As I could tell they didn’t cut nicely. I do know £66 is not a lot of money to spend on a pair of neck trimmers but they should’ve done a simple job of trimming in the neck hair. Other beauty suppliers would’ve taken Them back to the manufacturers(andis T-liner) & told them they’re like unacceptable. The lady I spoke to had never even worked in a salon or had experience in hairdressing/ barbering.I felt cheated and will not use this company again. The item is now in the bin. I have had to spend more money on a new pair that was only £15 more difference but worlds apart"
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Posted 4 months ago
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"They advertise offers and ask you to buy more products cause you'll receive another one for free and then after they confirm the delivery and take the payment they say that the product that was supposed to be for free is not in stock. But they're not offering another one or a refund/ discount for the inconvenience that they caused. Very bad customer service as well. Never buying from them"
Helpful Report
Posted 4 months ago
"I purchased within the cut off time for guaranteed next day delivery, however they didn't bother to post on time so now my order will not be arriving in time for when I needed it. They did not notify me in advance that the delivery would be late and there was no apology for their mistake. I won't be using Salons Direct again and don't recommend their unreliable service. The website is also painfully slow and very irritating to use."
Helpful Report
Posted 9 months ago
Salons Direct is rated 3.80 based on 10 reviews

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