Salons Direct Reviews

Name: Salons Direct
Rating: 2.56

2.6 Rating 18 Reviews

39 %

of reviewers recommend Salons Direct

2.6

Based on 18 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Salons Direct 5 star review on 1st July 2022

Danny

Anonymous

Anonymous // 01/01/2019

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“Ordered BaBylissPro LimitedFX Gold clipper and trimmer pack, BaBylissPro attitude hair-dryer, BaBylissPro Comb set and a Wahl Brush. Took about a week for them to process the order but on the 6th day they processed it and sent it and had recieved it next day. So recieved everything within 7 days of placing order. Everything is legit original and in 100% working order.”

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Posted 4 years ago

“Never received my items after ordering them over a month ago.....range customer service.......promised to be sent them next day delivery..... A week later Still not had the items - would never use this company again”

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Posted 4 years ago

“The worst customer service I have ever dealt with. Delivery too weeks then when you try and return one item, they insist on it being in the original box but it wont disassemble as its so badly manufactured. They accused of causing damage, wont accept it back and phone line constantly engaged. I'd rather pay more than have to deal with such poor service. Avoid at all costs.”

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Posted 4 years ago

“I ordered a bed over 9 weeks ago now which I got told would arrive in 7-14 working days, this did not happen I got into contact and kept being told wont be long I was patient with it all but then now it is over 9 weeks since I placed my order and still no update I got told it was getting delivered today to then message on the live chat to say it’s still in a different country and they are not sure what is happening with it I asked for a refund to which they ignored my message on live chat, I have called a lot off times to no answer to any off these calls , I have sent multiple emails asking for a refund which I still have had no reply to yet, do not buy from this company ! I’m warning other people as this has really affected me with work and having clients in and I’m disgusted that this has happened ….. bad company !!!”

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Posted 4 years ago

“Not Even a Star for this horrible dodgy website!!!!! I order some furniture, then I decided not to go with them because I can see here just only bad reviews and here is mine as well! I manage to get the refund 4 weeks after which was ridiculously nobody in their team passed the information to the refund team!!!!!! STAY AWAY!!!!!!”

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Posted 5 years ago

“Stay away from this place. They take money and do not bring the goods.”

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Posted 5 years ago

“AVOID Avoid!!! One of the worst experiences, bought an electric nail file from this company... On their website was stated that the item is in stock and suppose to arrive from 5 to 7 working days... When I contacted the seller, asking for more information about the shipment, they refused to give me any information how much time will be until they will be ready to ship me my order... Instead, I found out that my order is out of stock (but on the website was stated as the item in stock) and they sending it from abroad, and they don't know how long it will take to arrive... I was so disappointed, asked for a full refund. Unfortunately they refused to give me full refund and decided to keep the shipping costs, for the item which wasn't even shipped for me yet... Had to contact PayPal and open a case to get a full refund...”

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Posted 5 years ago

“Do not order - didnt get my product (clippers) or refund! Lost $150.00.”

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Posted 5 years ago

“Apparently This company sells second hand things or product on sales. Most of the time send you wrong products and they don't take the responsability of this, rude people. DO NOT TRUST THEM. they do not give you any type of warranty. Keep away from them. You will loose your money.”

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Posted 6 years ago

“I always order from Salons Direct and can never fault them! They have such a huge range of quality products online and they deliver promptly with their next day delivery service. The website is so easy to use and navigate around, I can place my order in no time! Friendly and reliable - Always recommend to everyone!”

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Posted 6 years ago

“Disgusting customer service. Ordered some wax was sent a cheaper version. No apologies no refunding if the difference. When I called to ask why I had been sent the wrong product I was informed that they no longer sell the one I ordered. Ummm why didn’t anyone tell me of charge me the cheaper price. No offer of refunding the difference was made. I sent the product back but they say I have to wait for it to arrive before they will refund me 😡”

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Posted 7 years ago

“They advertise offers and ask you to buy more products cause you'll receive another one for free and then after they confirm the delivery and take the payment they say that the product that was supposed to be for free is not in stock. But they're not offering another one or a refund/ discount for the inconvenience that they caused. Very bad customer service as well. Never buying from them”

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Posted 7 years ago

“great place to get your supplies but they packages small things in big boxes.”

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Posted 7 years ago

“I purchased within the cut off time for guaranteed next day delivery, however they didn't bother to post on time so now my order will not be arriving in time for when I needed it. They did not notify me in advance that the delivery would be late and there was no apology for their mistake. I won't be using Salons Direct again and don't recommend their unreliable service. The website is also painfully slow and very irritating to use.”

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Posted 8 years ago

“Also a fast and efficient service”

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Posted 8 years ago

“Also a fast and efficient service”

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Posted 8 years ago

“All items were in perfect condition, had no reason to return anything and they delivered expeditiously”

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Posted 8 years ago

“Large stock of products available,Quick tracked delivery.”

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Posted 9 years ago

Salons Direct is rated 2.6 based on 18 reviews