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Safety Gear Store Ltd Reviews

4.4 Rating 84 Reviews

88 %

of reviewers recommend Safety Gear Store Ltd

Company Reviews

4.4

Based on 84 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

About Safety Gear Store Ltd:

Safety Gear Store Ltd specialises in Height Safety, Access, Confined Space, Gas Detection, Rescue and Rope Access Equipment. We are able to provide equipment for the most technical of requirements, from Utilities companies to Rescue teams.

Visit Website

Phone:

0800 678 5708

Email:

customerservice@safetygearstore.co.uk

Location:

The Mount, 566 Eutruria Road, Newcastle Under Lyme
ST5 0SU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over a week since I placed and paid for an order and I have heard nothing and received nothing...and yet here they are requesting a review of their performance - unbelieveable!”

Posted 6 years ago

“very helpful during the purchase of our equipment and after sales service/assistance”

Posted 6 years ago

“Top notch equipment and good quality service!”

Posted 6 years ago

“Good communication, professional team”

Posted 6 years ago

“The right product, fit for purpose, supplied with relevant documentation and prompt delivery..”

Posted 6 years ago

“Great product delivered quickly.”

Posted 6 years ago

“Good service & a fair price, quick delivery”

Posted 6 years ago

“I ordered and payed for maxidry zero fully coated. C/W Thermal liner 56-451B ,10 pair. i received 56-427 the price of this glove is half of which I paid!”

Posted 6 years ago

Hi Mark, We are very sorry that we accidentally sent the wrong gloves. You should have contacted us and let us know so we could send the correct ones? Someone from our customer service department will get hold of you shortly to either send the correct items or issue you with a refund. Thanks Customer Service Safety Gear Store

Posted 6 years ago

“Very good service, brilliant communication, will be using again no doubt”

Posted 6 years ago

“satisfaction service and delivery”

Posted 6 years ago

“Material available for next day delivery, and despite inputting the wrong delivery address, this was amended without drama.”

Posted 6 years ago

“ordered items on Tuesday, some turned up on Thursday, Friday and Monday, even though I was told all would be delivered by the Friday. Would not use again.”

Posted 6 years ago

Hi, We are very sorry to hear you feel that way about the service you received. At the time of placing the order you were made aware that our standard delivery can take 2-3 days which would have had your goods turning up by Friday. We called you shortly after you placed the order and informed you that 2 of the items would not arrive until Monday and asked you if you would like to proceed of if you would like a refund, you asked to proceed. You then called chasing the order several times and was hostile towards our staff as you felt the goods were not turning up quickly enough for you. The goods turned up by Friday (within the allotted delivery schedule) all apart from the items we had already told you would arrive on Monday. If you could please let us know how we let you down, or what we could have done under the circumstances we really would welcome the feedback as customer service is very important to us. Thank you Safety Gear Store

Posted 6 years ago

“Items not received, no reply to any emails sent to you!!”

Posted 6 years ago

Hi, We are very sorry you were unhappy with the service you received. Your goods did go missing in transit, but as soon as we found out we let you know and sent you some more equipment straight out on a next day delivery which you confirmed were received. Having said that, customer service is very important to us here at Safety Gear Store, so we really are sorry you were unhappy the the service received. Thank you Safety Gear Store Customer Service Team

Posted 6 years ago

“Waited 3 weeks nearly for 2 pairs of boots ordered 12th May told today 31st May courier has lost the boots so I can have my money back. Could have ordered them again and sent them direct to me via another courier but wasn't offered. Would never deal with this company again and this was my first time.”

Posted 6 years ago

Hi Tracey, We are very sorry you were so unhappy with the service we provided. We did not have the boots that you ordered so we asked you if you would like them sending direct from the manufacturer to yourself which would take longer, or if you would like a refund. You said you would like to wait. The delivery went missing after it had left the manufacturers and as soon as we found out we gave you a refund and told you that if the items turned up you could keep them at no charge. Again though, customer service is very important to us so we really are very sorry that you feel let down. Thank you Safety Gear Store Customer Service Team

Posted 6 years ago

“very good product and application knowledge, helped me choose the correct product for the job”

Posted 7 years ago

“Our order was delivered very speedily, service has been explicit and efficient. Thank you”

Posted 7 years ago

“Helpful with advice and recommending correct equipment and quick delivery.”

Posted 7 years ago

“Very happy with my purchase made, thank you”

Posted 7 years ago

“very quick delivery and well packaged thank you”

Posted 7 years ago

“Great product, great service. Will definitely use again in the future. 5 stars.”

Posted 7 years ago

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Safety Gear Store Ltd is rated 4.4 based on 84 reviews