Simple Bike Store Reviews

Name: Simple Bike Store
Address: Van Oldenbarneveltstraat 132, Rotterdam, South Holland
Rating: 4.28

4.3 Rating 161 Reviews

81 %

of reviewers recommend Simple Bike Store

Company Reviews

Metrics

Info

4.3

Based on 161 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Simple Bike Store 5 star review on 22nd February 2026

Christian Schindlauer

Simple Bike Store 5 star review on 23rd January 2026

Muhammad Irfan

Simple Bike Store 5 star review on 5th December 2025

METKA TURK

Simple Bike Store 5 star review on 7th November 2025

Marco Harreman

Anonymous

Anonymous // 01/01/2019

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“The bike arrived as ordered so that part was fine. There was a 2 week delay in shipping the bike, which in itself wasn't a problem, but when I tried to inquire as to what the status of the shipment is, I got completely ignored. I tried asking via the contact form, as well as through WhatsApp, but got no answer through either. I don't mind waiting longer, but a lack of basic communication is a huge let-down. I might order again in the (far, probably) future, but I just hope communication is improved next time.”

Helpful Report

Posted 6 months ago

Dear Bojan, Thank you for sharing your experience with us. We're glad to hear that the bike arrived as ordered but we can't really agree with the part about lack of communication regarding your shipment. I have just checked and there is no single email received from your email address and I also don't see that there are any other requests from your side. Besides that we send order updates from the system informing you about the situation. Apologies for this and we hope to better serve you in the future. Warm regards, Team Simple Bike Store

Posted 6 months ago

“Good quality item for a good price, even though I had to get it shipped to a different country. Exactly what I wanted. Ordering and fulfilment all went smoothly. Overall, great service.”

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Posted 6 months ago

Thank you so much for your fantastic review, Simon! We're thrilled to hear you found exactly what you wanted and that your experience with ordering and shipping went smoothly. Your support means the world to us, and we're delighted to have served you well. Best wishes, Team Simple Bike Store

Posted 6 months ago

“Simply great”

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Posted 6 months ago

Thank you for your wonderful review! We're thrilled to know you had a great experience with us. Your support means a lot, and we look forward to welcoming you back to Simple Bike Store soon! Warm regards, Team Simple Bike Store

Posted 6 months ago

“The delivery arrived very quickly. The only thing I wasn’t completely happy with was that the saddle was slightly dirty. But it could be cleaned off, and it was fine.”

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Posted 6 months ago

Thank you for your review! We're delighted to hear that your delivery was quick. We're sorry to learn about the saddle's condition upon arrival, but we're pleased it could be easily cleaned. Your feedback helps us improve our quality standards, and we appreciate your understanding. Warm regards, Team Simple Bike Store

Posted 6 months ago

“Good Price and also Customer Service regarding Information about Orders. But very Long delivery time.”

Helpful Report

Posted 6 months ago

Thank you for your review! We're glad to hear that you appreciated our prices and customer service. We apologize for the longer delivery time and are always striving to improve our shipping efficiency but this summer has been very hectic in terms of delivery dayalys by suppliers, logistics partners and also 3rd party warehousing services. We appreciate your understanding and hope to serve you better in your next order. Warm regards, Team Simple Bike Store

Posted 6 months ago

“Almost very good but better than "good" so I gave "very good". A little slow on the delivery but ok. I most likely will buy from SimpleBikeStore again. Thank you.”

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Posted 7 months ago

Thank you for your feedback, Timo! We're pleased that you're satisfied with your purchase at Simple Bike Store, even if the delivery was a bit slow. We're constantly working to improve our service and hope to welcome you back soon. Best regards, Team Simple Bike Store

Posted 6 months ago

“Schnell/ Persönlich/ Unkompliziert”

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Posted 7 months ago

Vielen Dank für Ihre positive Bewertung, Thomas! Es freut uns sehr, dass Sie mit unserem schnellen, persönlichen und unkomplizierten Service zufrieden sind. Ihre Zufriedenheit ist uns äußerst wichtig, und wir setzen alles daran, den besten Service zu bieten. Wir freuen uns auf Ihren nächsten Besuch! Herzliche Grüße, Team Simple Bike Store

Posted 6 months ago

“Poor experience. Ordered a bike (plus kickstand) which was in stock and expected delivery within 5 days. Heard nothing for 2 weeks. Got in touch and the replied was: it’s summer, everything is slow and we don’t have the bike in stock. Not ok, there was zero communication regarding delays up to this point. They offered to send a different color that was in stock. I accepted, they sent the bike but not the kickstand. Again, no communication about it. Just a unilaterally amended order. Overall a pretty poor experience”

Helpful Report

Posted 7 months ago

Dear Giorgio, Thank you for your feedback. We're sorry to hear your experience wasn't satisfactory. We understand how frustrating delays and lack of communication can be, and we apologize for this. Your concern is important to us, and we will take the necessary steps to improve our processes and ensure timely communication. Please don't hesitate to contact us directly if we can assist you in any way. Kind regards, Team Simple Bike Store

Posted 6 months ago

“Everything was perfect! My bike arrived more than one week early. I am very happy.”

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Posted 7 months ago

Thank you for your great feedback, Nadine! We're delighted to hear that your bike arrived earlier than expected and that you're happy. Your satisfaction is our top priority, and it motivates us to continue providing first-class service. Best regards, Team Simple Bike Store

Posted 6 months ago

“Fürchterlich”

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Posted 7 months ago

Sehr geehrter Jürgen, vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre Erfahrung mit uns nicht Ihren Erwartungen entsprochen hat. Ihre Meinung ist uns wichtig, und wir nehmen Ihre Kritik ernst. Wir sind stets bestrebt, unseren Service zu verbessern und entschuldigen uns für eventuelle Unannehmlichkeiten. Bitte kontaktieren Sie uns direkt, damit wir Ihnen weiterhelfen können. Herzliche Grüße, Team Simple Bike Store

Posted 6 months ago

“Sehr guter Service bin zufrieden und empfehle es weiter”

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Posted 7 months ago

Vielen Dank für Ihr positives Feedback, Marco! Es freut uns sehr zu hören, dass Sie mit unserem Service zufrieden sind. Ihre Weiterempfehlung bedeutet uns viel und motiviert uns, weiterhin unser Bestes zu geben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Herzliche Grüße, Team Simple Bike Store

Posted 6 months ago

“Delivery time was much longer than given, when I ordered and when finally rhe order arrived, it was not complete.”

Helpful Report

Posted 7 months ago

Dear Customer, Thank you for your feedback. We're sorry to hear about the longer delivery time and the incomplete order. We strive to keep our customers informed about their purchases, and we understand how disappointing this experience must be. While we can’t change what happened, we’re here to assist you and improve our processes. Please reach out to us directly, and we will do our best to resolve any issues you may have. Thank you for your understanding. Kind regards, Team Simple Bike Store

Posted 6 months ago

“Lange Lieferzeit , kein rücksendelabel bekommen”

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Posted 7 months ago

Sehr geehrte Kundin, sehr geehrter Kunde, Vielen Dank für Ihr Feedback. Wir bedauern, dass Sie mit der Lieferzeit und dem fehlenden Rücksendeetikett unzufrieden sind. Wir stellen für bestellte Artikel grundsätzlich kein Rücksendeetikett zur Verfügung, da die Rücksendekosten im Falle einer Änderung der Bestellung vom Kunden und nicht von uns getragen werden. Weitere Informationen finden Sie im Abschnitt „Lieferung und Rücksendung“ auf unserer Website. Bitte kontaktieren Sie uns direkt, damit wir Ihnen in Ihrem Anliegen helfen können. Ihr Feedback ist uns wichtig und hilft uns, unseren Service kontinuierlich zu verbessern. Vielen Dank für Ihre Geduld und Ihr Verständnis. Mit freundlichen Grüßen Team Simple Bike Store

Posted 6 months ago

“Delivery time much longer than stated! No contact despite several attempts!”

Helpful Report

Posted 7 months ago

Dear David, Thank you for bringing this to our attention. We’re really sorry to hear about the delivery delays and the lack of communication from us but I can't seem to find any email sent from you. We understand how frustrating this can be and it certainly does not meet the standards we aim to provide but usually if you get in touch with us we are responding shortly. Please know that we take your concerns seriously, and we will work on improving our communication with customers regarding delivery times. Your feedback is crucial for us to enhance our service. We appreciate your patience and understanding as we address this issue. Warm regards, Team Simple Bike Store

Posted 6 months ago

“Fahrrad kam gut an. Leider wurde der gewünschte Liefertermin nicht eingehalten. Montagewerkzeug und Bedienungsanleitung waren nicht vorhanden.”

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Posted 7 months ago

Vielen Dank für Ihr Feedback! Es tut uns leid, dass der gewünschte Liefertermin nicht eingehalten wurde. Anleitung und Werkzeug sind leider nicht im Lieferumfang dieses Fahrrads enthalten. Wir nehmen Ihr Feedback ernst und arbeiten daran, solche Unannehmlichkeiten in Zukunft zu vermeiden. Ihr Einkaufserlebnis ist uns wichtig und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Team Simple Bike Store

Posted 6 months ago

“Alles wunderbar zeitgerechter Versand und gutes Produkt”

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Posted 7 months ago

Vielen Dank für Ihre positive Bewertung, Steffi! Es freut uns sehr, dass Sie mit dem Versand und unserem Produkt zufrieden sind. Ihre Zufriedenheit ist uns wichtig und motiviert uns, weiterhin unser Bestes zu geben. Herzliche Grüße, Team Simple Bike Store

Posted 6 months ago

“Der Preis war der beste im Netz, dachte erst, es sei ein Fake. Die angegebene Lieferzeit stimmte leider nicht, es waren jetzt 3-Wochen über der angegebenen Lieferzeit. Netter Kontakt mit dem Service. Also rundum gut!”

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Posted 7 months ago

Vielen Dank für Ihre Bewertung, Dominik! Es freut uns, dass Sie mit unserem Preis zufrieden waren und sich die Kommunikation mit unserem Service gut anfühlte. Wir entschuldigen uns für die Verzögerung bei der Lieferung und arbeiten daran, unsere Zeiten zu optimieren. Wir freuen uns, dass Sie insgesamt mit Ihrem Einkauf zufrieden sind! Herzliche Grüße, Team Simple Bike Store

Posted 6 months ago

“Delivery was postponed, but i was informed and got a small gesture from the store.”

Helpful Report

Posted 7 months ago

Thank you for your review! We're sorry about the delivery delay, but we're glad you received everything in good order. Your satisfaction is very important to us, and we're always here to help. Best regards, Team Simple Bike Store

Posted 6 months ago

“Problem with the DHL parcel delivery firm you used - they have so far failed to deliver the part I ordered from you, despite repeated phone calls from me to DHL. They say they tried to deliver twice and that I was not at home at the time (though on one of the days I WAS at home). And they said they could not drop the parcel off at a DHL (or other) pickup point because they said Simple Bike Store had specifically asked for the parcel to be sent to me in person. Now DHL says the parcel may be returned to Simple Bike Store. I'm not happy with their failure to deliver.”

Helpful Report

Posted 7 months ago

Dear Customer, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the delivery issues with DHL. We understand how frustrating it can be when expectations are not met, especially when you were at home for the delivery attempts. We appreciate your patience and your communication regarding this matter. We will certainly address this with our delivery partner to try and prevent similar issues in the future but we don't gree with 1* review because we are not the delivery company and th eitem was shipped shortly after the order was placed. Thank you for giving us the chance to improve our services. Warm regards, Team Simple Bike Store

Posted 6 months ago

“Der Service war sehr gut und freundlich. Die Lieferung war auch innerhalb der angegebenen Zeit.”

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Posted 7 months ago

Vielen Dank für Ihr tolles Feedback, Lydia! Es freut uns sehr zu hören, dass Sie mit unserem Service und der pünktlichen Lieferung zufrieden waren. Ihre Zufriedenheit liegt uns am Herzen und wir freuen uns darauf, Sie bald wieder in unserem Shop zu begrüßen! Herzliche Grüße, Team Simple Bike Store

Posted 6 months ago

Simple Bike Store is rated 4.3 based on 161 reviews