Rocket-X Reviews

Name: Rocket-X
Address: Arnfield House, Swingbridge Road, Grantham, Lincolnshire
Rating: 4.84

4.8 Rating 103 Reviews

98 %

of reviewers recommend Rocket-X

Company Reviews

Metrics

Info

4.8

Based on 103 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

About Rocket-X:

Rocket-X pushes boundaries in exhibitions, experiences and in the way people connect. We make moments matter through creativity, craftsmanship and strategy.

With over 25 years of award-winning expertise, our team of Rocketeers support you throughout your entire journey, from concept and design to installation, breakdown and storage. We deliver design-led, high-impact projects for global brands, all built in-house and delivered with precision, passion, and purpose.

We also create a wide range of resources to help you plan, learn and succeed. Our focus is always on our community, ensuring every event, exhibition or experience is a success.

Visit Website

Phone:

1476 327080

Email:

hello@rocket-x.com

Location:

Arnfield House,
Swingbridge Road,
Grantham
Lincolnshire
NG31 7XT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great process from Emmy to Caroline, from sales to delivery the team were always ready to help and make sure the show was as successful for us as possible”

Helpful Report

“Unfortunately as soon as I'd put my order, the project management was none existent. I had to chase and chase to get any responses at all in the run up to the show. I felt so unconfident in Rocket that I stayed on site for set up, only for them to be running 5 hours behind schedule, and have to assemble the stand after the the set-up period was closed. Then to top it all off there were issues with the stand itself - including no electricty to the sockets and no remote for the TV on the morning of the event. They requested feedback after the show, but said they could only book me in to give the feedback 4 days later... but then never called me anyway.”

Helpful Report

Dear Lexie, Noel (CEO) here. We’re truly sorry to hear about your experience and that we let you down on your first experience with us. This is absolutely not the standard of service we aim to deliver, and we completely understand how frustrating this must have been for you in the run-up to and during your event. Unfortunately, on the day of set-up our team was caught in a major traffic incident involving an air ambulance which caused an unavoidable and significant delay. We kept you updated as best as we could throughout the gridlock, and I personally came to see you on the day at Excel to reassure you that whatever happened, we would get the stand completed for you that evening, and I personally sent you the photographs of the stand as agreed. We fully recognise that the late arrival impacted your confidence in us and for that, we sincerely apologise. On rare occasions, things happen that are totally outside of our control but in 16 years, we have never failed to get the job done - whatever it takes. Your stand was part of our RocketLITE service, which typically requires a lighter level of project management, we completely accept that this doesn’t diminish your experience or our responsibility to deliver smoothly for you. September is peak time, and so we are aware you will have had to wait longer than usual to receive a response. We are working on this internally to better improve communications during busy times. I am not aware of the issues of the power you mentioned, so I will investigate this and respond via email, however I do acknowledge that one of our installers mistakenly took the remote away on the build but he did personally deliver it back to the stand first thing in the morning and before the show opened. Again, apologies for the inconvenience. We understand how frustrating it must have felt not to get that follow up conversation. I understand there was some confusion here and that we proposed a date. David has reached out again to get this booked in as it is very important to go though the issues you experienced in detail. We take your feedback seriously and are reviewing how we communicate around delays and follow-ups so we can prevent similar situations in the future. Once again, we’re truly sorry that your experience fell short of what you should expect from Rocket and we hope to get the opportunity to work with you again to put this right. Many thanks, Noel

“Absolutely recommendable: Smooth collaboration, very professional and reliable at all times. We are looking forward to our next co-operation!”

Helpful Report

Hi, Thank you so much for the kind feedback! We're delighted to hear you had such a positive experience -that's exactly what we strive for. It was a real pleasure working with you, and we're so happy you loved how your stand turned out. We're looking forward to supporting you again in the future! All the best, Alec

“WE HAD A GREAT EXPERIENCE FROM START TO FINISH EVERYONE WAS VERY HELPFUL AND EXTREMELY EFFICIENT OUR STAND LOOKED FANTASTIC AND WE WILL DEFINITELY USE ROCKET AGAIN NEXT YEARr”

Helpful Report

Hi Gillian, Thank you so much for the lovely feedback! We're thrilled to hear you had such a great experience with us - that’s exactly what we aim for. It was a pleasure working with you, and we're so glad you loved how your stand turned out. We'll be ready and excited to support you again next year! All the best, Alec

“David, Kate, Adam, Josh and the rest of the team are all fantastic! They are always available to answer any questions and are flexible when we change our minds about things. From the initial booth design to the collection of the stand their communication was great. Looking forward to working with the team again in June!”

Helpful Report

Hi, Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience working with us. David, Kate, Adam, Josh, and everyone at Rocket truly appreciate your feedback, and we're excited to continue collaborating with the One World Rental team in June. If you need anything in the meantime, don’t hesitate to reach out – we're always here to help! All the best, Alec

“Great service and attention to detail from team Rocket. David and Emily looked after our enquiry and delivered fabulous results. We were so pleased with how our stand looked - despite the very tight deadline!”

Helpful Report

Hi Jodie, Thank you so much for your kind words! We're thrilled to hear that you were pleased with your stand, especially given the tight deadline. David and Emily will be delighted to know that their efforts made a difference. It was a pleasure working with you, and we look forward to supporting your future exhibitions! All the best, Alec

“Excellent service from beginning to end. We are a small business and had limited budget but they assisted us and worked within our remit and range. The end product was a fantastic stand space that looked amazing, service and contact on site and during the build was also excellent. Cannot reccomend them enough”

Helpful Report

Hi Deborah, Thank you so much for your kind words! We're thrilled to hear that you were happy with the stand and our service. It was a pleasure working with you, and we’re glad we could bring your vision to life! We truly appreciate your review and look forward to working with you again in the future. All the best, Alec

“Rocket Exhibition was so great to work it. It was my first time using the company”

Helpful Report

Hi Jennifer, Thank you for your kind words! We're delighted to hear that you had a great experience working with Rocket Exhibition Services. It’s fantastic that your first time with us was a positive one! We look forward to working with you again in the future All the best, Alec

“The team at Rocket Exhibition Services are excellent. They offer a great customer experience, from initial conversations, to design, customer onboarding, installation and finance. Rocket delivered a number of shell scheme builds for us this year, all looked really professional and drove some great traffic to our stand. If you want to go up a notch with your exhibitions stands, then Rocket are the team to use.”

Helpful Report

Hi Pat, Thankyou for these kind words. We love hearing our client's sucess stories and are delighted to hear our stands made an impact for you! We look forward to working with you again! All the best, Jack

“I would highly recommend Rocket and they were a preasure to work with. Rocket designed and built our stand for an exhibition we was trading at. Our stand looked absolutely incredible and professional. We received so many compliments on how beautiful it looked. Emily and Laura, who are part of the Rocket team was really easy to work with and friendly too. Thank you to the Rocket team for everything and we look forward to working with you in the future :)”

Helpful Report

Hi Sam, Thank you for sharing your experience with us. We're always delighted to hear how much of an impact our stands have made and how great our team have been! I'll make sure to pass your message on to Emily and Laura. We're very much looking forward to working with you again too! All the best, Jack

“Fantastic company easy to work with and outstanding results highly recommend for all exhibition services.”

Helpful Report

“Our company used Rocket this year to build our stand at an exhibition. I honestly couldnt recommend them enough! They took care of everything from delivery, set up, breakdown and disposal and kept us informed at each stage of the process. The stand was of really high quality and the branding was exactly what we asked for.”

Helpful Report

“Fantastic servise and care from start to finish of the project. Instantly grasped our objectives and aspirations and seemlessly designed and project managed the stand development and build. A pleasure to work with.”

Helpful Report

Thank you for your 5-star review of Rocket Exhibition Services! We're delighted that our booth design exceeded your expectations. Your kind words about our team's professionalism mean a lot to us. If you need support for future events, feel free to reach out. We'd love to work with you again! Best regards, Jack

“From start to finish, the team @ Rocket were fantastic. Absolutley brilliant service and i will be using them again for sure.”

Helpful Report

Dear Adam, Thank you so much for your outstanding 5-star rating and wonderful review of Rocket Exhibition Services! We are delighted to know that our service exceeded your expectations and that you are already considering working with us again. It was a pleasure serving you, and we can't wait to assist you with your future exhibition needs.

“We recently attended the London International Jewellery Exhibition, and ROCKET did an amazing job designing our booth. It looked fantastic! The team was incredible, especially the ones who built the booth the day before the exhibition and took it down afterward. They were super helpful and even helped us pack up our things after the fair. We’re really happy to have worked with them. Special thanks to Adam Newham, Jonay Deniz, and their teammate (sorry we forgot his name!)—they were all so kind and professional. We definitely recommend working with ROCKET and it's team. God bless them!”

Helpful Report

Thank you for your 5-star review of Rocket Exhibition Services! We're delighted that our booth design exceeded your expectations at the London International Jewellery Exhibition. Your kind words about our team's professionalism mean a lot to us. If you need support for future events, feel free to reach out. We'd love to work with you again! Best regards, Charlotte

“I highly recommend Rocket and their Rocketeers - We have appointed Rocket for several exhibitions since 2021 and their service and team has been impeccable in terms of their design process, friendly staff and their high quality deliverables - Our Rocket package has enabled us to present best - At one event we had difficulty enabling our video footage to play through the TV and they returned after their set up to get us fully up and running ... Rocket and the Rocketeers are the best!”

Helpful Report

Dear Michelle, Thank you for your 5-star rating and continued trust in Rocket Exhibition Services! We're thrilled that our service and design have consistently met your expectations since 2021. It's great to know our team has made a positive impact and helped you shine at multiple events. We're glad we could resolve the video issue and keep everything running smoothly for you. We truly value your loyalty and look forward to working with you again in the future! Warm regards, The Rocket Exhibition Services Team

“great service”

Helpful Report

“Fantastic service each time we have used Rocket! The addition of the RocketLite package has helped us transform our shell scheme stands. Emily and David in particular are super helpful and always around for any questions!”

Helpful Report

Dear Jordan, Thank you for your 5-star rating! We're thrilled to hear you've had great experiences with our services and that the RocketLite package has transformed your stands. We appreciate your kind words about Emily and David, and we'll continue providing the same excellent service. If you need any further assistance, feel free to reach out. Best regards, Charlotte

“Efficient, prompt replies to queries with a personal touch at the event itself. Importantly listens to the customers requirements.”

Helpful Report

Hi Rob Thank you for your 5 star review, it's always a pleasure to work with clients like yourself. Kind regards Rocket!

“Rocket recently built our stand for The Meetings Show following a really successful stand design and build last year. My favourite thing about working with the team at Rocket is their commitment to understanding our business and the ability to design and create a stand that truly reflects what we do. This year our stand really delivered on the brief - it truly brought a piece of our unique venues in the forest to London.”

Helpful Report

Thank you very much for your review, we are lucky to work with you guys! We look forward to the next show.

Thank you so much for the 5-star rating of Rocket Exhibition Services! We greatly appreciate your kind words and support. It is always great to work with your team. Thank you again for your glowing review. We look forward to working with you again in the future!

Rocket-X is rated 4.8 based on 103 reviews