Rocket Charities Reviews

Name: Rocket Charities
Rating: 4.90

4.9 Rating 258 Reviews

100 %

of reviewers recommend Rocket Charities

Company Reviews

Metrics

Info

4.9

Based on 258 reviews

Customer Service
Communication Channels	Email

About Rocket Charities:

Rocket Charities are the UK’s fundraising merchandise experts!

We’re here to help you use fundraising merchandise to achieve spectacular results.

Visit Website

Rocket Charities 5 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone was really helpful and responsive. There was a little delay and stress over delivery times due to unforseen circumstances.”

Helpful Report

“Very good service”

Helpful Report

We were, pleased to be of help, thanks Colin

“Rocket always provide great branded merchandise at a reasonable cost. They are easy to work with and collaborated on a bespoke design with no issues, they are also always able to make amendments quickly and easily. The team are responsive and communication is always clear.”

Helpful Report

“Very good company and products..”

Helpful Report

“We have been dealing with Rocket Charities for over a decade and it has always been a pleasure working with them. The products and services offered are second to none. Wishing Rocket Charities team a continued success.”

Helpful Report

Thank you Tahir for you constant support. :)

“They have always been prompt with their responses. Customer service is top notch. Alix & Veena are quite supportive and always reachable.”

Helpful Report

“Good quality products and reasonably quick response to emails. Overall happy with what we received.”

Helpful Report

“Very helpful staff and we're pleased with the end product.”

Helpful Report

Hi Kaya, it's great to hear you were pleased with the end product! You were such a pleasure to deal with and thank you for the lovely review.

“Jenny Feist was very accomodating and on an order which wasn't printed correctly she ensured replacements were sent in a timely manner. Overall she is very friendly and helpful and it's been a pleasure working with her. she will always try to price match too which as a charity helps us to keep using you.”

Helpful Report

“Friendly, patient staff and meeting all our requests despite tight deadlines and frequent issues and things changing.”

Helpful Report

“positive response to request for a repeat order hat was actioned quickly and effectively.”

Helpful Report

“We like the festival bracelets and Rockets Service was very good. Queries were responded to quickly and the order arrived in time. The reason/s the overall score is 'good' rather than 'very good' are: 1)The knots on the bracelet ends have a tendency to come undone. 2)Bracelets worn on a regular basis can become loose - i.e. the material slips more through the 'ball' fastening. 3)We would have preferred a lower minimum quantity to see how the bracelets sold. We appreciate for production this might not be feasible however we would have preferred the option for say 250 as a minimum rather than 500. So actually the score reduction is based on product rather than service.”

Helpful Report

“Solid and flexible customer service, Good product”

Helpful Report

“T-shirts and banners looked great and were delivered quickly with a tight deadline. Thanks!”

Helpful Report

“Customer Service great throughout, Original product quality was poor due to factory error, however account manager on the case to fix”

Helpful Report

Hi Taylor, thank you for your lovely review, I hope I can be of help in the future, Jenny

“Another successful badge delivery and order placed for March 2016. A pleasure doing business with Veena and Klaire”

Helpful Report

Thank you Susan. It truly is a pleasure to work with you on such a huge, complex order. We are so glad this collection keeps on growing and earns so much in donations for you.

“Rocket provide a very personalised, friendly and efficient service; they are willing to take on complex briefs and are great at finding a realistic solution to suit a changing budget and creative brief. They are always quick to respond to my product development briefs and I have been really pleased with the quality of product they source and produce.”

Helpful Report

“Very good, efficient customer service. We worked with the in house desginer and was very impressed with the efficiecy and flexibility, making as many amendments as we needed, and we were very happy with the result.”

Helpful Report

“Our charity has worked with Rocket for a while now and they provide a great, reliable service and high quality materials. Veena and Klaire are really quick to come back with quotes and happy to answer any queries we may have.”

Helpful Report

“Excellent communication, reasonable prices and quick delivery. Thank you!”

Helpful Report

Rocket Charities is rated 4.9 based on 258 reviews