“Chris Ead was brilliant. He was so helpful at a time when we were really in need. He found found us a glorious apartment to rent and gave us great support as we went through our very tricky house sale. Nothing was too much trouble. Top man and top company.”
“Chris Ead and Tracy Townsend from the Kingswood office have been extremely helpful throughout the entire process. They have been friendly and efficient and a delight to deal with. Thank you! Sharmaine O’Keefe”
Thank you very much Mrs O'K. for your lovely review and especially for your kind comments about Chris and Tracy of the Lettings Team.
“I had dealings mainly with Dan, found him to be very polite and helpful young man .
I have had dealings with Richard Saunders in past years and would certainly recommend you .
Thank you all for your help and understanding. .Judith Weller”
Thank you for using Richard Saunders and Co for the second time, 22 years apart! Very kind of you to leave a review and we wish you all the best for the future.
“Overall this was the hardest sale we ever experienced and despite RS claiming to have passion for what they do on their website, through our dealings with them, we can confirm this is far from reality. We experienced poor, slow, and disengaged communication, and we felt as if we were a burden everytime we emailed/called for more information. Property was over 1m and you would think they would show some interest but on the completion day we had to drive to their office to pick up the key when in the past we have always had Estate Agents meet and greet with Congratulations at the property purchased. No attention to detail and nothing in the way of customer service with a smile.
Crucially, we discovered they were in possession of pertainent information with regards the status of a shared driveway, and they purposelfully witheld this information we believe to push the sale through, so that we didn't discover the historical issues with respects to the road, nor the extra costs that we now face as new owners with regards maintanence in excess of 10K the second we moved in. We asked repeatedly about the status of the road in the first viewings and despite having emails from the vendor/neighbor involved they chose to skirt the questions and plead no knowledge of the driveway status and historical issues between the neighbors. We found this all out through prying in the 11th hour by our solicitor and by that time we had no recourse but to agree to sale as we were in temporary lodging and had little choice as the stamp duty holiday end date was looming.
We therefore would advise any interested home owners to steer well clear of this Estate Agency and we will advise anyone who asks in the future of our very unfortunate experience in dealing with them, in what should have been an easy transaction.”
“Having had a very turbulent experience in trying to get to the exchange , Richard Saunders has remained extremely professional, reassuring and consistent in his manner . Always available and very calming and informative in difficult situations.
I will 100% recommend his company to anyone wishing to buy , sell or let property . Truly professional, thoughtful and caring . Thank you .”
Hi Mrs O. Thank you very much for your kind review. We're all delighted for you on your recent move. Best Wishes. Richard
“We have known Richard for many years. 18 years ago we purchased the property we have just sold. Both moves have been very smooth and efficient. This time Edward worked on the sale and was very professional in his dealings.”
Hello Mr and Mrs M. Thank you so much for your kind review. It's been a pleasure to have you as clients for the second time. Hope you are settled in your new home.
“Went to view house today holy lane Banstead the worst sales person ever encountered was totally disinterested and non engaging property was nearly 1.2 million got impression house was already sold - I stick to Christie’s estate agents different class”
Thank you for your feedback and I am sorry to hear you were unhappy with how you were greeted at the property. My colleague was unable to create a parking space for you as he explained, the owner asked us not to have viewers park on their drive on the day. I wish you well with your search for a property.
“My thanks to all in the Banstead team with special mention to Dan Downton for his consummate professionalism in the handling of my sale from initial appraisal to completion. A job well done.
Mr DS Sold in Banstead”
Thank you very much for your business Mr D-S and thanks also for your kind review. I'm delighted you were happy with our services.
“Richard Saunders I found to be very professional at all times during the sale of my house . They were always helpful and offered good advice, and kept me informed throughout the sale process. All of the staff I dealt with were very friendly, professional at all times.”
Hi Mr G. I really appreciate your decision to use us on the sale of your property and thanks for leaving such a nice review. All the best
“We totally recommend Richard Saunders with the selling of your property. All the staff were extremely helpful, and very attentive, the photos were absolutely first class, we Will always go back to Richard Saunders in the future. Mr and Mrs Winyard.”
Thank you Mr and Mrs W for using RS&Co in Kingswood and thank you for your kind review. Best wishes in your new home.
“We had previously rented our property with Richard at Saunders and when we decided to sell contacted Richard to request guidance and marketing strategy. We were advised that the market was buoyant and the house very sellable with potential clients available for viewings almost immediately.
The house was viewed, offers presented prior to having the time to take photographs, offer accepted and even through the events of Covid with a challenging exchange and completion date the property is sold and we are very happy. Special thanks to the Solicitor recommended by Richard, Paul at Gordons Partnership who was a great choice in the selling process.”
Thank you for your positive review Mr and Mrs G. We're happy you're happy!