Real Travelling Reviews

Name: Real Travelling
Address: 121-123 Mount Pleasant, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 430 Reviews

79 %

of reviewers recommend Real Travelling

4.7

Based on 430 reviews

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About Real Travelling:

Be a real traveller - small group adventures for 18-30s

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Location:

121-123 Mount Pleasant,
Tunbridge Wells
Kent
TN1 1QR

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Real Travelling 5 star review on 4th September 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tour guides were excellent! Very knowledgable. They would help you with anything and everything. Couldn’t thank them enough! However the communication between travellers and the company was terrible. We were supposed to be contacted before we arrived in Bangkok. We weren’t told our group was mixed with another company called Gap360. It’s not a problem, except we only found the group because one of the organisers had WhatsApp messaged one of us and they recognised her photo. Expectations were not managed; for example the “7 hour bus journey to the islands” is actually “18 hours, 2 hour bus, 5 hours in Bangkok, 7/8 hour over night bus etc”. It was a shock. Also we missed the full moon party on Koh phangan, the hotel was awful, dirty, and uncomfortable. We spent 3 days here with no plans. We were also told no hostels, however we were put in a hostel in Koh samui, which was awful. It was our last stop in Koh samui for those on the 15 days tour. We only spent an afternoon in Koh samui. The next day we were at Angthong marine park from Koh samui. The day after we went straight to fly home due to work. It was so disappointing to fly all the way from London and only spend an afternoon on Koh samui, and waste 3 days on Koh phangan when there was no full moon party. If there is no full moon, there should be a second option. The last place people stay on the 15 day trip is really poor. We paid for a different hotel. Angthong marine park wasn’t really worth it because it was on the last day of our trip. I wouldn’t say this trip is value for money.”

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Posted 3 years ago

Hi Katie. Thank you for taking the time to leave a review. We're really pleased to hear your tour guides were great! In regards to the other comments, all the necessary information is provided before travel, and available at any time. - In the welcome email you received, it said about our sister company, Gap 360, and that some travellers may be joining from there. - The bus journey in the itinerary was outlined as approximately 14 hours, not 7 hours. It is unfortunate it took 18 hours but as you can appreciate when travelling to exotic places, some delays and unforeseen circumstances may occur, especially as countries reopen after the pandemic. Small delays like this are common when travelling to destinations like Asia. - The itinerary on the website outlines how much time is spent on Koh Samui, which is available before booking. - We never guarantee our trips coincide with a full moon party, although most departures coincide with a moon party of some form (Full Moon, Half Moon, or Black Moon). Again this information is available on the website before booking. We believe this information is easy to find in your emails and online account, however, we shall pass on your feedback to our product and operation teams, to review where we display our key trip information, and to ensure that it's easily accessible for all our future travellers. Thank you again for your feedback and for leaving a review.

Posted 3 years ago

“Was not impressed with the guide (Braam) at all. He kept changing the itinerary, which is absolutely fine, but getting information from him was just like pulling teeth. We kept having to ask separately because he never once sat us all down and said 'ok so this is what we're doing tomorrow...' He clearly is very inexperienced, so maybe should be paired up with someone who actually knows what they're doing.”

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Posted 6 years ago

Thank you for your feedback. We're sorry to hear that you were not impressed with your guide. We will take your comments on board and discuss the issue with our local team. We do, however, hope that you enjoyed your time at the reserve and in South Africa as a whole :)

Posted 6 years ago

“The company was professional and efficient. They provided good care before the trip letting you know what you needed to bring and organise beforehand”

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Posted 7 years ago

Hi there! Thank you for leaving us a review. We're glad to hear that you had a great experience pre-departure and are sure that you had an even better time whilst you were away! Please get in touch next time you fancy an adventure!

Posted 7 years ago

“Overall the trip exceeded my expectations although there was a few minor issues. The itinerary was packed for the first 2 weeks but our time on koh Tao and koh phangan could have used a few more activities. Our tour guide Ting lacked enthusiasm and communication skills. We found it hard to interact with her throughout our 4 weeks in Thailand. We also filled in our feedback form on our 28th day which she read and then sat us down and confronted us about some of the things we had written which I thought was very unprofessional. Overall I enjoyed my time in Thailand!”

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Posted 8 years ago

Hi there! Thanks for getting in touch and taking the time to leave us a review. We're really pleased to hear that you enjoyed your time in Thailand. We leave the itinerary more open in Koh Tao and Koh Phangan to allow people to choose activities which suit them best (some people prefer to chill on the beach whilst others like to go out exploring!) however I will pass your feedback on to the appropriate team to review. We're sorry to hear that you didn't connect well with your guide, we will pass your feedback on to the local team in Thailand to investigate further. If you fancy exploring a new country in the future then please let us know!

Posted 7 years ago

“Met people from all over the world who shared the same values and vision as I did.”

Real Travelling 3 star review on 12th July 2017

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Posted 8 years ago

Hi there Thank you for your review - we really appreciate it! It looks like you had a fantastic time away and made some excellent friends for life!

Posted 7 years ago

“Our tour guide was lovely and very helpful. The places we visited was definitely worth the visit, especially the volunteering side although I found that the volunteering wasn't long enough, I wished we spent more time teaching the children as well as building the house for the family. However, I found that most of the trip was spent on buses, which is a waste. When half the group was leaving, everyone travelled back to Phenom Penh from Kampot just to travel to Sihanoukville the following day, which to the people who continued on, was a waste of day. I would recommend this trip to travellers who are unsure of travelling by themselves, because you will be with a group of people who are in the same situation as you but everything have been planned out for you. However, if you do find it difficult to get along with everyone or quite introverted, like myself, I would look into travelling solo because I enjoyed that more than being in a group, in my personal opinion.”

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Posted 8 years ago

HI there Thank you for your review - we really appreciate it. We will pass your feedback regarding the itinerary to our local team. We're glad that you liked your guide and enjoyed the destinations on the tour. Group tours aren't for everyone but hopefully this trip has given you the confidence to travel solo in the future :)

Posted 7 years ago

“Great locations, awesome group leader.”

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Posted 8 years ago

“Tour guide, "Off", was good and helped us any time we needed help. Hotels were good apart from the Green House place in Bangkok. Off helped everyone with everything he could. The length of time in Koh Tao is too long and so is the time in Koh Phangan. 2 nights in both of them would be plenty”

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Posted 8 years ago

“Our tour guide Goong was lovely. We did some interesting tours and learnt about the culture”

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Posted 8 years ago

“Lovely tour guide Goong who went above and beyond. Good day trips, good transport. All rooms of good quality. Fun places visited.”

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Posted 8 years ago

“The pandas were cute”

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Posted 8 years ago

“The tour guide, Ali, was great and easy to get along with. He helped us to feel safe at all times and was happy to accommodate anything we wanted to do while in the tour. The snorkling trip to KohTao and the full moon party were also highlights.”

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Posted 8 years ago

“The work with the animals was exciting and rewarding. However, i was disappointed with the amount of 'projects' that I had to do whilst at the reserve which included digging holes for water pipes and trees and many hikes looking at previously buried pipes and fences. These 'projects' took over many days where I would have rather done work related to animals. The food provided at the reserve was also very poor. Despite this, I enjoyed most of my time at the reserve.”

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Posted 8 years ago

“The trip itself was great”

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Posted 8 years ago

“It was a good experience”

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Posted 8 years ago

“The trip itself was amazing, and on the whole I cannot recommend it highly enough. It is a very busy trip though, with lots of travel, which can be tiring. the range of activities offered are amazing though, and it is good that a lot of them are included in the trip, and those that arent are generally a reasonable price. The only issues i would have would relate to the pre-trip communication. Correspondence was, at times, lacking, which did not make me feel as confident about the trip as other I have taken previously.”

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Posted 9 years ago

Hi Hannah, Thanks for taking the time to write us a review and feedback on your recent trip to China. We are really pleased to hear you had such a great time on the trip and enjoyed all of the activities. Thank you for the feedback in regards to the communication pre-departure and we do apologise that you felt there was lack of correspondence before your trip. We have passed this feedback to the team and shall ensure we look into improving our correspondence with customers going forward. Thanks again, and we hope to have you travel with us again in the future :)

Posted 8 years ago

“Greater communication between booking and arriving would have avoided problems on arrival. Some of the initial information was misleading such as distance of animal sanctuary from the nearest town. When I queried location for inoculation purposes I was given different information. I enquired about booking the airflight with them. The flight cost given was considerably higher than I had found on Expedia and my email had not been read correctly so the dates did not match the dates I had given. Although I stated that I would be staying in Ecuador for a few days after the volunteering and would not be returning straight to Quito, this was not relayed to the local organisation and so they had booked a hostel room for me. The meeting with the local agent was good, the taxi driver hired to take me to the bus was excellent. The hostel was very poor. I had asked if I would need Spanish as I have none. I was told no as English was spoken at the project. That English was spoken at the project was correct. Not at the hostel where I was booked in, fortunately a little by the taxi driver but that was fortunate - I found very few taxi drivers, shopkeepers or hoteliers who spoke English. Given that the arrival day is Sunday, many places were closed and the hostel could not even muster up a cup of tea people need to be told to buy plenty of water at the airport before leaving it and food if possible. I was able to find a pastry shop open, otherwise I would have had nothing to eat. The volunteer project was brilliant.”

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Posted 9 years ago

Real Travelling is rated 4.7 based on 430 reviews