Quzo Reviews

Name: Quzo
Address: Kemp House, 158 City Road London, London
Rating: 4.49

4.5 Rating 47 Reviews

87 %

of reviewers recommend Quzo

Company Reviews

Metrics

Info

4.5

Based on 47 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email

About Quzo:

Quzo sells a wide variety of computers, laptops, components and gaming from top brands including Samsung, Apple, Lenovo, LG, Gigabyte and much more. Customers enjoy Free UK delivery which in most cases is next working day. Purchase with confidence via PayPal which includes the buyer protection programme for complete peace of mind.

Visit Website

Phone:

02036579723

Email:

support@quzo.net

Location:

Kemp House, 158 City Road London
London
EC1V 2NX

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A Whyles

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's been a month, have not received a laptop or a refund. Their calls are also been forwarded to a call centre where people cannot really help you. I would not recommend this business.”

Helpful Report

Hello Chris, We pride ourselves in providing outstanding customer service and in instances where we get it wrong, we are the first to hold our hands up and acknowledge our error. This is not the case with your order and we feel this review is completely unwarranted and unfair. Chris, you are well aware that you placed your order and entered the completely wrong address. The item was shipped to that address, however, the delivery failed. We were in regular communication with you once you contacted us and we tried to resolve the situation and even agreed to request Parcelforce to redirect your parcel, despite this not being recommended by Paypal's buyer and seller protection programme. The item, unfortunately, could not be redirected and was instead returned to us, where a full refund was issued. We have thousands of positive customer reviews on our primary review platform, Feefo and have won the Platinum Trusted service award for the past two years. Richard Founder @ Quzo UK

“I purchased a mouse from Quzo. After just over a year it developed a fault. It had a 3-year warranty and Quzo directed me to the manufacturer. The manufacturer was helpful and tried to fix the fault but eventually said that Quzo were required to replace the faulty mouse under the warranty. I asked Quzo to do this but they refused - they offered a discount voucher towards the purchase of a replacement instead. Their excuse was that the mouse was now more expensive. However, the manufacturer would have been reimbursing them so they would not have been out of pocket. The manufacturer also contacted Quzo and asked them to replace the mouse - they still refused. This was in breach of the sale of goods act and disgraceful customer service. I shall never purchase anything from them again and I would advise you to look elsewhere too.”

Helpful Report

“If I could leave 0 stars I would. Ordered Asus flip book chromebook on 9th Oct for sons 21st birthday. Received email on 10th notifying me that it had been dispatched via DHL on 10th Oct, tracking number provided. So far so good. No sign of item so check tracker and it shows delayed. So I contact DHL, they state item has never been picked up. Contact Quzo who tell me it has been and they have contacted DHL who will search warehouse and interview driver who collected item and get back to me. They never did. I contact DHL on 14th Oct and they remain adamant that this was never picked up, there are no notes on the tracking number and no calls have been added from seller Quzo...why would they lie? So tried contacting Quzo again on 14th Oct...woman who took call asked me to hold and she would check and after a minute call terminates. I tried calling back, same again, caller hangs up, tried again, goes to voicemail, tried again, on hold, no one answers, hang up after 6 minutes. Emails sent, no response... I would take your business elsewhere, their reliability is questionable”

Helpful Report

“Very disappointing and unreliable. Sent the wrong phone and took over a week to be advised that the phone I ordered was not available and refund would be issued instead. Waste of time and mess up my plans.”

Helpful Report

“Initial order process and delivery was fast and smooth, even receiving a follow up email from the company owner was a lovely touch. However, returning a faulty item within a short timeframe has proved troublesome. The excellent communication has somewhat slowed. It took a couple of days to raise a RMA and since they've got back my item my refund is nowhere to be seen. Luckily I paid with Paypal, so I have started a Paypal dispute - hopefully this will get me my refund sorted.”

Helpful Report

“Terrible company, still not received my purchase after 7 days, customer service does not respond to emails. Having to resort to Paypal claim to try to get my refund. This is the worst online purchase experience ever. Avoid this company.”

Helpful Report

“Purchased a Samsung Galaxy Note9 recently from Quzo. Had a few questions regarding my purchase and Richard was very quick to answer and was very helpful. Product arrived exactly when stated and I am very happy with the product.”

Helpful Report

“Magnificent service and watch, having never used them before.. Have no hesitation in recommending and would use again. A quick and hassle free transaction. Thank you.”

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“I must admit I was a little sceptical at first having never heard if the company. I used trust pilot and read the reviews and I was still uncertain until I spoke direct with them. I was put instantly at ease and the sales person was very knowledgeable about the product I was interested in. He advised me on dispatch and and true to his word the product arrived the next day. Amazing service!!!!!”

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“Excellent fast service and the cheapest by far Thanks......”

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“Superb. Best price and fast.”

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“Excellent service and quick delivery polite mannerly and helpful on the phone”

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“Very fast delivery. A very easy and pleasant transaction at a great price.”

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“Your pricing is good. Descriptions of the items are good. The customer service and chat operatives are good. However your web site is challenging to navigate and can be frustrating at times. If the web site was better and your range was bigger I'd mark very good.”

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“Excellent service and fast delivery.”

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“My desk came with all the pieces and was packaged well. Short delivery time was great will order from then again in the future”

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“Fantastic!”

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“I was a little bit sceptic, the watch was much cheaper at Quzo than on E-bay. The transaction was smoth, shipping was fast and I'm very happy with my purchase!”

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“Fantastic service, efficiently delivered exactly as advertised.”

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“Spot on service, miles cheaper than high street shops and delivered on time and perfect condition, will be getting all my electrical stuff from here in future”

Helpful Report

Quzo is rated 4.5 based on 47 reviews