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Quzo Reviews

4.6 Rating 46 Reviews

89 %

of reviewers recommend Quzo

Company Reviews

4.6

Based on 46 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

02036579723

Email:

support@quzo.net

Location:

Kemp House, 158 City Road London
London
EC1V 2NX

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Quzo 5 star review on 2nd May 2018

Alexander Whyles

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a mouse from Quzo. After just over a year it developed a fault. It had a 3-year warranty and Quzo directed me to the manufacturer. The manufacturer was helpful and tried to fix the fault but eventually said that Quzo were required to replace the faulty mouse under the warranty. I asked Quzo to do this but they refused - they offered a discount voucher towards the purchase of a replacement instead. Their excuse was that the mouse was now more expensive. However, the manufacturer would have been reimbursing them so they would not have been out of pocket. The manufacturer also contacted Quzo and asked them to replace the mouse - they still refused. This was in breach of the sale of goods act and disgraceful customer service. I shall never purchase anything from them again and I would advise you to look elsewhere too.”

Posted 7 months ago

“If I could leave 0 stars I would. Ordered Asus flip book chromebook on 9th Oct for sons 21st birthday. Received email on 10th notifying me that it had been dispatched via DHL on 10th Oct, tracking number provided. So far so good. No sign of item so check tracker and it shows delayed. So I contact DHL, they state item has never been picked up. Contact Quzo who tell me it has been and they have contacted DHL who will search warehouse and interview driver who collected item and get back to me. They never did. I contact DHL on 14th Oct and they remain adamant that this was never picked up, there are no notes on the tracking number and no calls have been added from seller Quzo...why would they lie? So tried contacting Quzo again on 14th Oct...woman who took call asked me to hold and she would check and after a minute call terminates. I tried calling back, same again, caller hangs up, tried again, goes to voicemail, tried again, on hold, no one answers, hang up after 6 minutes. Emails sent, no response... I would take your business elsewhere, their reliability is questionable”

Posted 1 year ago

“Very disappointing and unreliable. Sent the wrong phone and took over a week to be advised that the phone I ordered was not available and refund would be issued instead. Waste of time and mess up my plans.”

Posted 1 year ago

“Initial order process and delivery was fast and smooth, even receiving a follow up email from the company owner was a lovely touch. However, returning a faulty item within a short timeframe has proved troublesome. The excellent communication has somewhat slowed. It took a couple of days to raise a RMA and since they've got back my item my refund is nowhere to be seen. Luckily I paid with Paypal, so I have started a Paypal dispute - hopefully this will get me my refund sorted.”

Posted 2 years ago

“Terrible company, still not received my purchase after 7 days, customer service does not respond to emails. Having to resort to Paypal claim to try to get my refund. This is the worst online purchase experience ever. Avoid this company.”

Posted 3 years ago

“Purchased a Samsung Galaxy Note9 recently from Quzo. Had a few questions regarding my purchase and Richard was very quick to answer and was very helpful. Product arrived exactly when stated and I am very happy with the product.”

Posted 4 years ago

“Magnificent service and watch, having never used them before.. Have no hesitation in recommending and would use again. A quick and hassle free transaction. Thank you.”

Posted 5 years ago

“I must admit I was a little sceptical at first having never heard if the company. I used trust pilot and read the reviews and I was still uncertain until I spoke direct with them. I was put instantly at ease and the sales person was very knowledgeable about the product I was interested in. He advised me on dispatch and and true to his word the product arrived the next day. Amazing service!!!!!”

Posted 5 years ago

“Excellent fast service and the cheapest by far Thanks......”

Posted 5 years ago

“Superb. Best price and fast.”

Posted 5 years ago

“Excellent service and quick delivery polite mannerly and helpful on the phone”

Posted 5 years ago

“Very fast delivery. A very easy and pleasant transaction at a great price.”

Posted 5 years ago

“Your pricing is good. Descriptions of the items are good. The customer service and chat operatives are good. However your web site is challenging to navigate and can be frustrating at times. If the web site was better and your range was bigger I'd mark very good.”

Posted 5 years ago

“Excellent service and fast delivery.”

Posted 5 years ago

“My desk came with all the pieces and was packaged well. Short delivery time was great will order from then again in the future”

Posted 5 years ago

“Fantastic!”

Posted 5 years ago

“I was a little bit sceptic, the watch was much cheaper at Quzo than on E-bay. The transaction was smoth, shipping was fast and I'm very happy with my purchase!”

Posted 5 years ago

“Fantastic service, efficiently delivered exactly as advertised.”

Posted 5 years ago

“Spot on service, miles cheaper than high street shops and delivered on time and perfect condition, will be getting all my electrical stuff from here in future”

Posted 5 years ago

“At first, I was a bit hesistant to buy from a lesser known seller, but the TV price was over £100 cheaper than other competitors and delivery was insanely fast. I ordered late afternoon and it was with me the next day. thanks again”

Posted 5 years ago

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Quzo is rated 4.6 based on 46 reviews