Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Pyramid Carpets Reviews

4.6 Rating 75 Reviews

88 %

of reviewers recommend Pyramid Carpets

Company Reviews

4.6

Based on 75 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone

Visit Website

Phone:

0114 255 5553

Location:

Pyramid Carpets709 Chesterfield RoadSheffieldSouth Yorkshire
S8 0SL

Write Your review

Tell us how Pyramid Carpets made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had some vinyl floor laid and it took six weeks after paying for it for it to be fitted - poor communication from the company. Now it has been fitted it has wrinkled in parts, it lifts up when being vacuumed and I was charged for two door bars that weren't even fitted! I contacted the shop but the matter hasn't been resolved to my satisfaction. Very unprofessional and uncaring company. I won't use them again and cannot recommend them at all.”

Posted 2 months ago

“We entered the showroom and were met by a very helpful young man , James , we had a idea as what we wanted , so took on board recommended products that were suitable for our requirements and dismissed any not , From start to actually laying the flooring , James bent over backwards to accommodate our dates , storage etc as we were working around tradesmen finishing off before flooring could be finished and we were never pressured into anything , prices were very competitive if not better than other outlets, although the total cost was expensive due to number off rooms done , we came away very happy and pleased with the tradesmens fitting skills , And a big big thanks to the sales man James for his patience , knowledge , for making a seem less process”

Posted 3 months ago

“My builder urgently needed bathroom vinyl. Other suppliers quoted 7-10++ days lead times. Bradley was incredibly heplful and Pyramid had a huge range and also the clout with their supplier to get it the following day. Excellent. Very pleased.”

Posted 4 months ago

“What a great service I recieved ! . Dean came to lay the flooring, he as done a superb job .He phoned to let me know that he was on his way ,first thing this morning. I will recommend pyramid carpets to anyone . Thank you guy's 😊”

Posted 1 year ago

“Contacted Bradley at Woodseats shop with details of carpet I wished to order. I then requested that carpet had to measure 10ftx10ft and smaller piece 6ftx2ft. Within a week I was informed that carpet had arrived and same day Bradley cut carpet and it was sent to be bound. Two days later I had received carpets and they look brilliant. What a first class service from start to finish- customer service second to none. A definate ten out of ten and full marks to Bradley- brilliant.”

Posted 1 year ago

“Feb 2022 – Pyramid fitters fitted carpet (already in my possession, not supplied by Pyramid) to entrance step and new nosing to the outside of front door step. Should also have fitted a metal strip inside the door, but didn’t. Outside nosing not originally meant to be on the job sheet. Summary: Shoddy and lacking in attention to detail (in my opinion). Disappointed customer. April 2022 – fitters returned to fit metal strip to the inside of door step. To do this they had to remove the carpet they fitted previously in February – then used most of the remainder of the carpet to repeat and redo the original job. As fitters left, I noticed a corner of the carpet was not glued down properly and just managed to call them back before they left the car park. Summary: Shoddy and lacking in attention to detail (in my opinion). Disappointed customer again. June 2022- fitters returned to refit metal strip as the one fitted in April came loose. As it came loose, I tripped over it, almost fell over but badly injured my foot instead. Summary: Shoddy workmanship caused my injury (in my opinion). Disappointed customer again. July 2022 – delivery driver (not a fitter!) was sent to fit a wider metal strip, as the one fitted in June came loose, yet again. Wider strip has since remained in place. Surely the professional fitters must have known the narrower metal strips were unfit for purpose? Anyway, there were a couple of other visits in between June and July to see what was actually required; horse, bolt and stable door sum this up. Summary: Shoddy and lacking in attention to detail (in my opinion). Disappointed customer, again. Door plate has remained in situ since July, hurrah! Apart from the delivery driver, no member of staff visiting my property apologised in any way for any of the utter shambolic debacle of events, everyone blamed another department, lack of communication, etc. Turns out that I’m quite possibly and probably (in my perceived opinion) just an irrelevant, if disappointed, customer. August 2022, Pyramid now want paying for their shoddy work and service. Over £80 “to supply and fit new nosing”, it says on my invoice. Seems expensive for such shoddiness. Apparently, the whole job has cost Pyramid a lot more than this (all Pyramid’s own doing, not mine) and when I queried the customer service and quality of workmanship provided, I was told that if I don’t pay in full, they will send out a legal letter. Wow. No offer of any kind of gesture of goodwill, impossible to speak personally to a manager. I’m an older customer, I feel very let down by the whole thing. Summary: shoddy in all areas (in my opinion), and I’m very disappointed in all areas . Don’t bother with them. I won’t, ever again.”

Posted 1 year ago

“Excellent service from stepping in the store to the ordering , the measuring team coming out and especially to the fitting team who did an outstanding job…at all times the people in this firm were professional, efficient friendly and polite ..and every appointment made was kept! Would highly recommend! And love the carpet!”

Posted 1 year ago

“We had hall stairs and landing fitted carpet and it looks great.Good service and Dean the fitter was Brilliant. Thank you. Danni and Chris.”

Posted 1 year ago

“From my first WhatsApp to Pyramid Carpets, they called back within the hour arranged to measure my rooms. I already knew what carpets and Amtico I wanted and they arranged a very swift quotation. I had to delay several times due to build work not being finished but it was never too much effort. Installation was very smooth and I am pleased with the results. I would thoroughtly recommend Pyramid. Thank you Joe, Ed and Steve and of course Ian and the fitters :-)”

Posted 2 years ago

“They fitted carpets in our bungalow brilliant job and fab choice especially Vinyl for kitchen”

Posted 2 years ago

“We received a fantastic sales service when we called into Pyramid carpets. No pushy sales talk, good quality carpets at affordable prices and was given a fitting date to suit us excellent service!! The carpet fitter Richard and his colleague were brilliant, very professional and polite. Couldn’t do enough and was quick at fitting 2 bedrooms stairs , hall and landing. Over the moon with how they fitted our carpets, tricky areas looked amazing. We highly recommend their work. A massive thank you to Pyramid for a fantastic job!! Well done!!!”

Posted 2 years ago

“My wife and I went into the store this morning and found what we were looking for. About 5 staff looked as though they were on staff training. Another member of staff was sat at his desk on his computer. My wife asked him for help and he said he would be with us in a minute. After 7 or 8 minutes another member of staff asked if we needed help,we said yes but the guy at the computer snapped "I've already said I'lI help them". More minutes went passed with said guy in no hurry to help us so we left. He didn't even look up as we passed his desk. Never again will I step in Pyramid carpets because you obviously don,t employ staff with manners.”

Posted 2 years ago

“I had my carpets and flooring fitted throughout the house. They arrived and laid all of the flooring and I pointed out how badly rippled all of the floor was. The response was "Call the shop" with that they left me with a totally godawful job. I was left with ripples, 4 cut off corners, a large hole in a wall from them slamming a door into it and also a badly uneven flooring job with waves, ripples and tears all over it. An utter joke to have left it that way. I emailed and was told the flooring would be sorted. The fitter did return and ripped up the flooring then restuck it all. The hole in the wall was not repaired. After 2 days it all came back up again and looked an absolute state. They were rebooked to re-attend to fix the mess a third time and they failed to arrive. I wasted £70 disconnecting my cooker. and, as a disabled man I also had to move heavy items around for no reason. They eventually did come and said they would stick the whole floor down. I had to pay another £70 to disconnect the cooker (This time it was reimbursed by Pyramid However still leaving me £100 out of pocket - £30 to fix the hole and the first £70) When they came the replaced the first lot of flooring but did not stick it all down as they stated they would. Now, yes, again, the flooring is all rippled and looking shoddy yet again. I have now decided to pay a reputable company to remove it and re-cover it in a more professional manner. My opinion is Pyramid are unrealistically inept. The photos I have uploaded speak for themselves and prove this is not simply someone having a whine. I have genuine reason for complaint. I shall be taking this up with the Council. They (Pyramid) have made promises they did not keep, did dodgy work and failed to do the job right after 3 attempts which is shambolic. A job should be completed first right time and this would prevent this kind of suffering, stress and cost for disabled customers. I am absolutely outraged and I would never do any business with Pyramid.”

Posted 3 years ago

“What a great company to deal with. Advice was excellent, acommodated all our requirements, and the price quoted included everything. The fitters turned up on time and they fitted our carpets and laminate wood floor quickly and without fuss. A truly professional company and we would recommend them to anyone! Thank you... Dave and Denise”

Posted 3 years ago

“We used Pyramid to supply carpet for one of our properties a couple of years ago and were very happy with them. However, we recently used them to supply carpet and vinyl for another property and an issue with the vinyl has still not been resolved after 7 weeks. I have sent photo’s of the problem and spoke to a member of staff who assured me that I would be contacted back but this has not happened despite me emailing and and phoning asking for an update. How a company responds to issues shows just how much they value customers and unfortunately Pyramid haven’t come up to scratch this time so I regret to say that we will not be using them again.”

Posted 3 years ago

“A big thanks to Mark for his patience in sorting out the floor design for my bathroom! And to Dean for his workmanship, resulting in an amazing bathroom! Dean managed to seamlessly match a intricate pattern and with such attention to detail too! The overall result was just outstanding! Thank you again Dean! Very happy indeed!”

Posted 3 years ago

“Just want to say thanks to Mark, for his patience in sorting out the design for my bathroom. And to Dean, for the amazing job you did with the flooring! It was an intricate pattern - and you managed to match it seamlessly! Cannot thank you enough for the end result!”

Posted 3 years ago

“Bradley was so helpful in us making our choice of carpet for our bedroom. He is so approachable . Our carpet looks great. Thanks once again.”

Posted 3 years ago

“Just want to thank Mark for helping to arrange the flooring for the house in such a short space of time! And special thanks to Dean who fitted the carpets on Saturday. The amount of skills and workmanship deserved commending! Dean tackled a very difficult staircase amongst other rooms. But the staircase was by far the most challenging! Dean somehow managed to carpet the staircase to beyond expectation and transformed the room in return! Absolutely amazing workmanship! Thank you!”

Posted 3 years ago

“we only use Pyramid carpets Bradley gives us very good service we do not use anyone else and the carpet fitters are very clean and tidy”

Posted 3 years ago

«
1
2
3
4
»

Pyramid Carpets is rated 4.6 based on 75 reviews